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Smart Service vs Sage X3 Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

Sage X3 is a cloud-based solution designed to help businesses within manufacturing, distribution, chemical & food & beverage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

93

20

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

(48)

5

4

3

2

1

18

27

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Pros

The structure of the software is good and allows for good navigation. It has some standard features that are good.
Product is user friendly and locally built considering norms of Indian Government. Services of the company is outstanding.
What I liked the most is the versatility it has to adapt to the needs of any type of business, a great alternative for ERP.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.
Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking.

Cons

There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy.
Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to use it for the high price we pay in maintenance.
Integrated workorder planning functions are not realistic to use in version V9. Online help is lacking in too many areas, error message descriptions are vague.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features81
  • "What If" Scenarios
  • 3PL Management
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • Backorder Management
  • Barcoding/RFID
  • Bid Management
  • Bill of Material Analysis
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budgeting/Forecasting
  • CRM
  • Cash Management
  • Change Order Management
  • Check Processing
  • Check Writing
  • Check-in/Check-out
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Collections Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Currency Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customizable Branding
  • Customizable Forms
  • Data Extraction
  • Demand Forecasting
  • Dispatch Management
  • Distribution Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Duplicate Payment Alert
  • EDI
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • Forms Management
  • Fraud Detection
  • GPS
  • General Ledger
  • HR Management
  • Import/Export Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Kitting
  • Lead Capture
  • Lead Management
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Manufacturing Planning
  • Marketing Automation
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Point of Sale (POS)
  • Preventive Maintenance
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Profit/Loss Statement
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QM/ABPro Interface
  • Quality Control
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receivables Ledger
  • Receiving/Putaway Management
  • Recurring Appointments
  • Recurring Orders
  • Recurring Payments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Revenue Recognition
  • Risk Management
  • Routing
  • SKU/UPC Codes
  • Safety Management
  • Sales & Operations Planning
  • Sales Automation
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Salt System Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Shipping Management
  • Special Order Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Surveys & Feedback
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Transportation Management
  • Vendor Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features129
  • "What If" Scenarios
  • 3PL Management
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Trail
  • Backorder Management
  • Barcoding/RFID
  • Bid Management
  • Bill of Material Analysis
  • Billing & Invoicing
  • Bills of Material
  • Budget Control
  • Budgeting/Forecasting
  • CRM
  • Cash Management
  • Change Order Management
  • Check Processing
  • Check Writing
  • Check-in/Check-out
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Collections Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Currency Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customizable Branding
  • Customizable Forms
  • Data Extraction
  • Demand Forecasting
  • Dispatch Management
  • Distribution Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Duplicate Payment Alert
  • EDI
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Storage
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forecasting
  • Forms Management
  • Fraud Detection
  • GPS
  • General Ledger
  • HR Management
  • Import/Export Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Kitting
  • Lead Capture
  • Lead Management
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Manufacturing Planning
  • Marketing Automation
  • Material Requirements Planning
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Online Payments
  • Online Time Clock
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Overpayment Processing
  • PO Reconciliation
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Point of Sale (POS)
  • Preventive Maintenance
  • Procurement Management
  • Product Identification
  • Production Scheduling
  • Profit/Loss Statement
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QM/ABPro Interface
  • Quality Control
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receivables Ledger
  • Receiving/Putaway Management
  • Recurring Appointments
  • Recurring Orders
  • Recurring Payments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Revenue Recognition
  • Risk Management
  • Routing
  • SKU/UPC Codes
  • Safety Management
  • Sales & Operations Planning
  • Sales Automation
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Salt System Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Shipping Management
  • Special Order Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Surveys & Feedback
  • Task Scheduling
  • Tax Management
  • Technician Management
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Transportation Management
  • Vendor Management
  • Warehouse Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations29
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smart Service vs. Sage X3

See how Smart Service and Sage X3 stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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