All categories

Learn why GetApp is free

Smart Service vs ServiceMax Comparison

Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

ServiceMax is the field service management solution for hundreds of companies worldwide. The software is a complete suite...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1599.99
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

93

20

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.2

(39)

5

4

3

2

1

17

17

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Pros

Very user friendly and the options for data management is good.
Give a strong control on your field activities, parts and services at the end this will make your customers more satisfied.
Partners (community) platform is great and made a big change in our org.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.
Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking.

Cons

It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.
If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.
Before, this tracking was done manually via a spreadsheet and audits on this process were poor.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features19
  • API
  • Customer Database
  • Customer History
  • Customizable Branding
  • Dispatch Management
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • Forms Management
  • Inventory Management
  • Job Scheduling
  • Lead Capture
  • Mobile Signature Capture
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Updates
  • Recurring Tasks
  • Task Scheduling
  • Work Order Management
  • Total features3
  • API
  • Customer Database
  • Customer History
  • Customizable Branding
  • Dispatch Management
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • Forms Management
  • Inventory Management
  • Job Scheduling
  • Lead Capture
  • Mobile Signature Capture
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Updates
  • Recurring Tasks
  • Task Scheduling
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smart Service vs. ServiceMax

See how Smart Service and ServiceMax stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.