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Smart Service vs ServiceMax Comparison
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Overview
Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...
ServiceMax is the field service and asset management solution for hundreds of companies worldwide. The software is a complete...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features66
- API
- Accounting Integration
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Chemical Usage Tracking
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Contractor Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Forms
- Dispatch Management
- Document Imaging
- Document Management
- Drag & Drop
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- GPS
- Group Scheduling
- Inventory Control
- Inventory Management
- Job Costing
- Job Management
- Job Scheduling
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Preventive Maintenance
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Resource Scheduling
- Routing
- Scheduling
- Self Service Portal
- Service History
- Skills Tracking
- Task Scheduling
- Technician Management
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
- Total features38
- API
- Accounting Integration
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Billing & Invoicing
- Budgeting/Forecasting
- CRM
- Calendar Management
- Chemical Usage Tracking
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Contractor Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Forms
- Dispatch Management
- Document Imaging
- Document Management
- Drag & Drop
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- GPS
- Group Scheduling
- Inventory Control
- Inventory Management
- Job Costing
- Job Management
- Job Scheduling
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Preventive Maintenance
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Resource Scheduling
- Routing
- Scheduling
- Self Service Portal
- Service History
- Skills Tracking
- Task Scheduling
- Technician Management
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
Integrations
- Total integrations4
- Adobe Commerce
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations19
- Adobe Commerce
- Dropbox Business
- Google Calendar
- Google Drive
- Mailchimp
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
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User reviews that mention these apps
Desirae S.
1-10 employees
Used daily for 1-2 years
Review source
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ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.
Full-service suite for the field service industry.
The application is intensely complex.
Pallavi T.
Review source
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Eases the process for Service team by allowing them to create Service Order, by processing Service Order.
No pros were added to this review
No cons were added to this review
Jerrick L.
Industrial Automation,
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The application was very easy to use and train our service team on.
Nothing. ServiceMax works great! The people I worked with were very helpful.
Naveen V.
10,001+ employees
Used daily for 2+ years
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ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.
Mobile Apps. Real time and Offline capabilities. Best field service app on Salesforce.
No cons were added to this review
Jill M.
Verified reviewer
Biotechnology, 501-1,000 employees
Used weekly for 2+ years
Review source
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So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current.
Steven N.
Medical Devices,
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Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.
The reporting functionality is solid, but it lacks some of the complex calculation capabilities used in Excel. I would like to see the reporting gravitate towards more of a BI solution.
Anonymous Reviewer
Verified reviewer
Used weekly for 1-2 years
Review source
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Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/service
The tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field.
The timesheet management module was not very robust and had intermittent issues. It can be improved for better user experience.
Casey P.
Medical Devices, 501-1,000 employees
Used daily for 2+ years
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I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals...
Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.
ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated.
Lisa W.
Consumer Services,
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I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.
At times, it can be time consuming when I went to find something specific that is connected to a specific customer especially one that has been with us for a long time and has had a fair amount of work done.
Mahesh D.
Health, Wellness and Fitness, 1,001-5,000 employees
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Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access.
No pros were added to this review
No cons were added to this review
Brandon M.
Environmental Services, 10,001+ employees
Used daily for 2+ years
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Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO.
I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky.
Lori W.
51-200 employees
Used daily for 2+ years
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Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.
I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.
The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited.
Anonymous Reviewer
Verified reviewer
Medical Devices, 501-1,000 employees
Used daily for 2+ years
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All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax
The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org.
The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues
Ronald C.
Used daily for 2+ years
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ServiceMax
ServiceMax has helped us to keep our parts inventory accurate and track our customer experience
For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs.
Reports. The way the system is set up it can be hard to impossible to get all of the information we need on one report. Exporting to Excel and reworking the data is not a good option although it can be done.
Frankie A.
201-500 employees
Used daily for 6-12 months
Review source
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ServiceMax
Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.
Exercise the brain cells and learn a another programming platform.
It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.
Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.
Pallavi T.
Review source
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Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.
No pros were added to this review
No cons were added to this review
Greg B.
5,001-10,000 employees
Used daily for 2+ years
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All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.
Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.
The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.
jay g.
Review source
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They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.
No pros were added to this review
No cons were added to this review
Brian S.
Consumer Services,
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The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.
We haven't run into any major problems. No complaints!
Kathryn H.
Review source
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ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product!
No pros were added to this review
No cons were added to this review
Kyle H.
Review source
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We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding...
No pros were added to this review
No cons were added to this review
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