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Smart Service vs ServiceTrade Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

181

71

8

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
Both the people and the product are great. It is a great fit for our organization.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
I have spoken to several other scheduling software companies and they are appalled by this tactic.

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Unable to delete accidental photos from jobs. However this May be a admin issue).
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features81
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Categorization/Grouping
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Image Library
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Multiple User Accounts
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Route Optimization
  • Routing
  • SSL Security
  • Salt System Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Subcontractor Management
  • Surveys & Feedback
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Vendor Management
  • Work Order Creation
  • Work Order Management
  • Total features80
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Categorization/Grouping
  • Change Order Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Feedback Management
  • File Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Image Library
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Multiple User Accounts
  • Offline Access
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Project Tracking
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Route Optimization
  • Routing
  • SSL Security
  • Salt System Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service History
  • Subcontractor Management
  • Surveys & Feedback
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Vendor Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations14
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Smart Service vs. ServiceTrade

See how Smart Service and ServiceTrade stack up against each other by comparing features, pricing, ratings, integrations, security & more.