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Smart Service vs ServiceTrade Comparison

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Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

260

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

272

5

4

3

2

1

189

73

9

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
Both the people and the product are great. It is a great fit for our organization.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
I have spoken to several other scheduling software companies and they are appalled by this tactic.

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Unable to delete accidental photos from jobs. However this May be a admin issue).
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features66
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management
  • Total features58
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Routing
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations14
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

ServiceTrade logo

ServiceTrade

Excellent Software

Reviewed 6 years ago

Great piece of software to help run any size Service Company that is looking to streamline processes etc(Work order. scheduling, quoting, etc) .

Pros

Paperless, Company branded messages, easy to work with, progressive & very smart staff

Cons

Runs slower in some instances

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ServiceTrade logo

ServiceTrade

Service Business Optimizer

Reviewed 6 years ago

We have been using Service Trade for 15 months and it has really transformed our scheduling and quoting workflow. We went form using 4 different systems to one. Going paperless and having a really smooth and smart quoting process has allowed us to provide our customers a much richer experience and streamlined our process as well

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

ServiceTrade

Reviewed 6 years ago
Pros

We have been using ServiceTrade software for about a year and a half and we love it. It has streamlined the work flow for the technicians in the field, the office staff and the accounting department. It is easy to use and works well with tablets, smart phones and Quickbooks. The customer service is outstanding - very friendly and knowledgeable with a quick response time.

Cons

It would be nice to network with other users so I would love to see some training/user conferences offered

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Customer service is fast and efficient.

Reviewed 5 years ago

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ServiceTrade logo

ServiceTrade

Great customer service

Reviewed 5 years ago

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros

Customer service and ease of use.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

For what I need service trade for, I have had wonderful experience

Reviewed 5 years ago
Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

A wonderful asset to any business looking to increase productivity

Reviewed 4 years ago

It helps me be more productive and saves time

Pros

The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

Cons

From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Beat the billion dollar bullies

Reviewed 3 years ago

I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Pros

The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.

Cons

Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Awesome Software

Reviewed 6 years ago

Service Trade has been an awesome addition to our workplace. We use Service Trade as a dispatching software for our company. We service other businesses with trade services such as: plumbing, HVAC, Electrical, Kitchen Exhaust Hood cleaning, grease trap cleaning & construction services. Service Trade keeps our company running so smooth. We dispatch our techs, keep their times, we quote jobs from Service Trade & we invoice our jobs also. We would be lost without Service Trade!!!

Pros

Dispatching our jobs, keeping the techs times, quoting jobs & invoicing jobs. It keeps everything very organized.

Cons

Lately we have been having issues with Service Trade moving extremely slow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Great product that keeps getting better

Reviewed 5 years ago

The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.

Pros

The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

Cons

It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

VSC FIRE AND SECURITY - MYRTLE BEACH

Reviewed 5 years ago

I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well

Pros

It's ease of use

Cons

Sometimes the email or service link isn't working quite the way it should

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Our Customers love the efficiency of Service Trade

Reviewed 6 years ago
Pros

Service Trade is SO easy to use, and allows me to take care of our Customer's needs in a timely manner. The staff at Service Trade have been very helpful and are truly doing a wonderful job helping us serve our clients with the best possible service available.

Cons

Personally I wish there was a "Title Line" that could be fitted under jobs created on each of our customer's pages. It would make referencing a job much faster. Which would save time and energy on a daily basis for all of our personnel in the office. Overall, this is only a minor set back as I can still find the info I need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Fantastic Product & Great Experience

Reviewed 7 years ago
Pros

Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade.

Cons

Service Trade is great. There is not much missing with there software. Great product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Fire Protection Service Guru @ Hiller New Orleans

Reviewed 6 years ago
Pros

Top to bottom, the combination of Data Base, storage for customer's documentation, scheduling perfection, customized billing...

Cons

A little too hands on when dealing with changing service description for reoccurring jobs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ServiceTrade logo

ServiceTrade

Great for all service businesses!

Reviewed 3 years ago

We have been using ServiceTrade as our job management software since 2015. I have to say, ServiceTrade's customer support is above any other company's I have ever came across. Anytime we see that there is room for improvement, which is very rare, we contact the ST team and see the changes in the next update. ServiceTrade is extremely easy to use and very intuitive! There isn't much that ServiceTrade doesn't do from parts tracking, time tracking, dispatching, invoicing, quoting, reporting, and more. We can't say enough good things about this software!

Pros

Customer service, intuitiveness, minuscule learning curve, integrations, design, and responsiveness.

Cons

Theres really nothing that we dislike about ServiceTrade.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Service Trade absolutely revolutionized our business. It is amazing.

Reviewed 6 years ago

Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere.

Pros

Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.

Cons

There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.

Vendor response

David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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ServiceTrade

Seems to only have glitches for things we try to do.

Reviewed 4 years ago
Pros

Great way to setup a service department from the ground up.

Cons

Seems to have glitches on some of the things we try. Are we just bug hunters?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceTrade logo

ServiceTrade

Highly recommend Service Trade

Reviewed 6 years ago
Pros

Ease of support. Customer service is available whenever I need it.

Cons

It is somewhat easy to accidentally mess up the rotation of recurring services if someone isn't paying attention.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ServiceTrade logo

ServiceTrade

Survey

Reviewed 2 years ago

Good experience great help streamlining the service and customer friendly

Pros

Easy to access schedule services and information needed for the service.

Cons

There are times when need to reload the app due to technical issues it takes few attempts to reload app