Smart Service vs ServiceTrade Commercial Comparison

Add to Compare

Compare Similar Apps

Housecall Pro

ServiceM8

Service Fusion

GoCanvas

BiznusSoft Field Service

RazorSync

Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Screenshots

Pricing

Starting from

$1599.99

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

$79.00/mo.month

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.3

(256)

134

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

4.6

(247)

174

Value for money

Ease of use

Features

Customer support

100%

would recommend this app

Pros

The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.

Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.

The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Pros

Customer service is located here in the US, so I actually get someone that I can understand. They are super friendly and very helpful.

They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

There are updates on a regular basis and customer support has been great. The Quickbooks integration is nice as well.

Cons

Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking.

Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

Cons

Although a majority of your customer probably doesn't have issues with this, it has caused missed jobs and lost revenue for our location.

I use servicetrade to do all of our fire protection deficiency quotes. As a sales rep it's a numbers game.

Sometimes the system has some lag time and trouble uploading some of the paperwork.

Vendor responds to reviews

Last reviewa month ago

view all reviewsview reviews

Vendor responds to reviews

Last review7 months ago

view all reviewsview reviews

Key features

Total features19

API
Accounting Integration
Activity Tracking
Application Integration
Audit Trail
Auditing
Automatic Notifications
CRM Integration
Calendar Management
Categorization

Client Portal
Compliance Management
Customer Database
Customer History
Customizable Branding
Data Import
Data Import/Export
Digital Signature
Dispatch Management
Document Storage
Document Templates
Drag & Drop Interface
Electronic Signature Capture
Equipment Tracking
Estimating
Feedback Collection
File Management
Forms Management
GPS
Geographic Maps
History Tracking
Image Library
Inventory Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Lead Capture
Maintenance Scheduling
Mobile Integration
Mobile Signature Capture
Multi-Location
Multiple User Accounts
Purchase Order Management
QuickBooks Integration
Quote Management
Ratings & Reviews
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Route Optimization
SSL Security
Scheduled Reporting
Search Functionality
Secure Data Storage
Secure Login
Task Scheduling

View all featuresView details

Total features49

API
Accounting Integration
Activity Tracking
Application Integration
Audit Trail
Auditing
Automatic Notifications
CRM Integration
Calendar Management
Categorization

Client Portal
Compliance Management
Customer Database
Customer History
Customizable Branding
Data Import
Data Import/Export
Digital Signature
Dispatch Management
Document Storage
Document Templates
Drag & Drop Interface
Electronic Signature Capture
Equipment Tracking
Estimating
Feedback Collection
File Management
Forms Management
GPS
Geographic Maps
History Tracking
Image Library
Inventory Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Lead Capture
Maintenance Scheduling
Mobile Integration
Mobile Signature Capture
Multi-Location
Multiple User Accounts
Purchase Order Management
QuickBooks Integration
Quote Management
Ratings & Reviews
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Tasks
Route Optimization
SSL Security
Scheduled Reporting
Search Functionality
Secure Data Storage
Secure Login
Task Scheduling

View all featuresView details

Integrations

Total integrations4

BigCommerce
Dropbox Business
Google Calendar
Google Drive
Magento Commerce
Mailchimp
Microsoft 365
Microsoft Excel
Microsoft Outlook
PayPal

QuickBooks
QuickBooks Online
SAP Business One
Salesforce Sales Cloud
Shopify
Slack
Stripe
WooCommerce
Xero
Zapier

View allView all

Total integrations12

BigCommerce
Dropbox Business
Google Calendar
Google Drive
Magento Commerce
Mailchimp
Microsoft 365
Microsoft Excel
Microsoft Outlook
PayPal

QuickBooks
QuickBooks Online
SAP Business One
Salesforce Sales Cloud
Shopify
Slack
Stripe
WooCommerce
Xero
Zapier

View allView all

Security

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Encryption of sensitive data at rest
HTTPS for all pages (web-based apps)
Reports/alerts for security breaches
Multifactor authentication options
Customer data removed upon service cancellation

view details

Alternatives

Explore similar apps

ServiceM8

We're for small business

(282)

ServiceBox

Service industry work management

(67)

ServiceTrade Commercial

Commercial field service and customer service application.

(247)

View all

Jobber

Quoting, scheduling, & invoicing for home service businesses

(557)

Smart Service

Add scheduling, dispatching, and more to QuickBooks.

(256)

RazorSync

Field Service Management Software & Mobile App

(440)

View all

Smart Service vs. ServiceTrade Commercial

See how Smart Service and ServiceTrade Commercial stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.