Smart Service vs ServiceTrade Commercial Comparison

Overview

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1599.99
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

92

19

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

174

65

8

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.
The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.

Pros

Customer service is located here in the US, so I actually get someone that I can understand. They are super friendly and very helpful.
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
There are updates on a regular basis and customer support has been great. The Quickbooks integration is nice as well.

Cons

Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking.
Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses.
At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

Cons

Although a majority of your customer probably doesn't have issues with this, it has caused missed jobs and lost revenue for our location.
I use servicetrade to do all of our fire protection deficiency quotes. As a sales rep it's a numbers game.
Sometimes the system has some lag time and trouble uploading some of the paperwork.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features19
  • API
  • Accounting Integration
  • Activity Tracking
  • Application Integration
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Categorization
  • Client Portal
  • Compliance Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Import
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • File Management
  • Forms Management
  • GPS
  • Geographic Maps
  • History Tracking
  • Image Library
  • Inventory Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Maintenance Scheduling
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Multiple User Accounts
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Route Optimization
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Task Scheduling
  • Total features49
  • API
  • Accounting Integration
  • Activity Tracking
  • Application Integration
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Categorization
  • Client Portal
  • Compliance Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Data Import
  • Data Import/Export
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Equipment Tracking
  • Estimating
  • Feedback Collection
  • File Management
  • Forms Management
  • GPS
  • Geographic Maps
  • History Tracking
  • Image Library
  • Inventory Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Capture
  • Maintenance Scheduling
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Multiple User Accounts
  • Purchase Order Management
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Route Optimization
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Task Scheduling

Integrations

  • Total integrations4
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations12
  • BigCommerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks
  • QuickBooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Smart Service vs. ServiceTrade Commercial

See how Smart Service and ServiceTrade Commercial stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.