Smart Service vs ServiceTrade Comparison

Paperless, Company branded messages, easy to work with, progressive & very smart staff

Runs slower in some instances

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No cons were added to this review

We have been using ServiceTrade software for about a year and a half and we love it. It has streamlined the work flow for the technicians in the field, the office staff and the accounting department. It is easy to use and works well with tablets, smart phones and Quickbooks. The customer service is outstanding - very friendly and knowledgeable with a quick response time.

It would be nice to network with other users so I would love to see some training/user conferences offered

The ease of use. And to make and assign WO fairly quick

If technician writes comments per service on a WO it doesn't carry over when sending a service link to customer

It’s good has lots of features and ability

Can send messages to customers. It would be nice to be able to send a email from service trade. I like the service link but I don’t like that I have to leave service trade to send a message to a client

Customer service and ease of use.

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Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.

Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.

Dispatching our jobs, keeping the techs times, quoting jobs & invoicing jobs. It keeps everything very organized.

Lately we have been having issues with Service Trade moving extremely slow.

The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.

It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.

It's great for creating and dispatching service jobs.

It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds

It's ease of use

Sometimes the email or service link isn't working quite the way it should

Service Trade is SO easy to use, and allows me to take care of our Customer's needs in a timely manner. The staff at Service Trade have been very helpful and are truly doing a wonderful job helping us serve our clients with the best possible service available.

Personally I wish there was a "Title Line" that could be fitted under jobs created on each of our customer's pages. It would make referencing a job much faster. Which would save time and energy on a daily basis for all of our personnel in the office. Overall, this is only a minor set back as I can still find the info I need.

Top to bottom, the combination of Data Base, storage for customer's documentation, scheduling perfection, customized billing...

A little too hands on when dealing with changing service description for reoccurring jobs

Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade.

Service Trade is great. There is not much missing with there software. Great product.

One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency.

One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience.

Customer service, intuitiveness, minuscule learning curve, integrations, design, and responsiveness.

Theres really nothing that we dislike about ServiceTrade.

Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.

There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.

David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley

Ease of support. Customer service is available whenever I need it.

It is somewhat easy to accidentally mess up the rotation of recurring services if someone isn't paying attention.

Great way to setup a service department from the ground up.

Seems to have glitches on some of the things we try. Are we just bug hunters?

Easy to access schedule services and information needed for the service.

There are times when need to reload the app due to technical issues it takes few attempts to reload app

I like the history and scheduling components most. We use it as our main interface for the company and 90% of what we do is all done through service trade and service trade add ons

Problems with information being added to jobs on occasion is frustrating, some problems with getting things on or off of invoices when transferring from a job.

Does have a mobile app

Setup is not intuitive, didn't like the user interface, didn't like the hierarchy for creating service addresses.

Eve, It's unfortunate that ServiceTrade was not a good fit for your company. Not all service organizations have the same business requirements and we understand that ServiceTrade cannot be everything to everyone. As I recall, Tridim had different requirements than our core customer base of commercial service contractors. I'm glad that you found something you are satisfied with. Cheers, Shawn