App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Smart Service vs ServiceTrade Comparison
Add to Compare
Compare similar apps
Jobber
HoneyBook
Connecteam
Housecall Pro
ServiceTitan
Archdesk
Good recommendations?
Overview
Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...
ServiceTrade mobile and web apps help commercial service contractors coordinate office staff and field technicians to deliver...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
79
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Wileen C.
Key features
- Total features66
- API
- Accounting Integration
- Activity Tracking
- Alerts/Notifications
- Automated Scheduling
- Billing & Invoicing
- CRM
- Calendar Management
- Chemical Usage Tracking
- Client Portal
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Forms
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- GPS
- Geographic Maps
- Historical Reporting
- Inventory Control
- Inventory Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Preventive Maintenance
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Routing
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
- Total features58
- API
- Accounting Integration
- Activity Tracking
- Alerts/Notifications
- Automated Scheduling
- Billing & Invoicing
- CRM
- Calendar Management
- Chemical Usage Tracking
- Client Portal
- Compliance Management
- Contact Database
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Management
- Customizable Branding
- Customizable Forms
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Employee Management
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For HVAC Companies
- For Lawn Care
- For Locksmiths
- For Pest Control Companies
- For Plumbing Industry
- GPS
- Geographic Maps
- Historical Reporting
- Inventory Control
- Inventory Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Lead Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Pest Activity Tracking
- Pesticide Usage Tracking
- Preventive Maintenance
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Reminders
- Routing
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time Tracking
- Timesheet Management
- Work Order Creation
- Work Order Management
Integrations
Alternatives
Explore similar apps
User reviews that mention these apps
John L.
Public Safety, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
Great piece of software to help run any size Service Company that is looking to streamline processes etc(Work order. scheduling, quoting, etc) .
Paperless, Company branded messages, easy to work with, progressive & very smart staff
Runs slower in some instances
Bill I.
Review source
Share this review:
We have been using Service Trade for 15 months and it has really transformed our scheduling and quoting workflow. We went form using 4 different systems to one. Going paperless and having a really smooth and smart quoting process has allowed us to provide our customers a much richer experience and streamlined our process as well
No pros were added to this review
No cons were added to this review
Patrice P.
Public Safety,
Review source
Share this review:
We have been using ServiceTrade software for about a year and a half and we love it. It has streamlined the work flow for the technicians in the field, the office staff and the accounting department. It is easy to use and works well with tablets, smart phones and Quickbooks. The customer service is outstanding - very friendly and knowledgeable with a quick response time.
It would be nice to network with other users so I would love to see some training/user conferences offered
Mark M.
Consumer Services, 1-10 employees
Used other for 2+ years
Review source
Share this review:
I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.
Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.
It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.
Jason L.
Public Safety, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!
Customer service and ease of use.
No cons were added to this review
Shannon B.
201-500 employees
Used daily for 1-2 years
Review source
Share this review:
User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job
Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade
Matt L.
Construction, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
It helps me be more productive and saves time
The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!
From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.
Eric C.
Construction, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.
The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.
Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.
Bethanne A.
Facilities Services, 501-1,000 employees
Used daily for 1-2 years
Review source
Share this review:
Service Trade has been an awesome addition to our workplace. We use Service Trade as a dispatching software for our company. We service other businesses with trade services such as: plumbing, HVAC, Electrical, Kitchen Exhaust Hood cleaning, grease trap cleaning & construction services. Service Trade keeps our company running so smooth. We dispatch our techs, keep their times, we quote jobs from Service Trade & we invoice our jobs also. We would be lost without Service Trade!!!
Dispatching our jobs, keeping the techs times, quoting jobs & invoicing jobs. It keeps everything very organized.
Lately we have been having issues with Service Trade moving extremely slow.
Eric D.
Facilities Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
The Service Trade team gets it. They listen to their customers and are constantly updating their platform. I attended the annual Digital Wrap show in 2016 and was blown away with how much valuable information they had put together. I will be at this show every year and will remain a loyal customer for as many years we are both in business. With the help of the Service Trade team that will be many decades into the future.
The simple design and usability for my service technicians. My guys are true blue collar workers, with dirty hands and they use Service Trade every day.
It is really not a criticism of Service Trade, but I wish they could roll out Android updates as quickly as they can Apple. I understand enough of the technical issues to know that it is because there are so many different Android platforms, but... Other than that I do not know of any real other cons.
Robert E.
Public Safety, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
I have been very pleased with this program. It has cut our admin time in the office down by half. The customer support reps have been quick to respond to my questions I have submitted as well
It's ease of use
Sometimes the email or service link isn't working quite the way it should
Amber J.
Consumer Services,
Review source
Share this review:
Service Trade is SO easy to use, and allows me to take care of our Customer's needs in a timely manner. The staff at Service Trade have been very helpful and are truly doing a wonderful job helping us serve our clients with the best possible service available.
Personally I wish there was a "Title Line" that could be fitted under jobs created on each of our customer's pages. It would make referencing a job much faster. Which would save time and energy on a daily basis for all of our personnel in the office. Overall, this is only a minor set back as I can still find the info I need.
Michael C.
Public Safety,
Review source
Share this review:
Service Trade is one of the few programs that has literally changed the way we do business. They have successfully consolidated many of our processes and made our back end office functions quicker, more accurate, and efficient. Service Trade has also significantly increased the customer experience. We are able to quickly get information to decision makers and AHJ's. I highly recommend Service Trade.
Service Trade is great. There is not much missing with there software. Great product.
Chuck J.
Public Safety,
Review source
Share this review:
Top to bottom, the combination of Data Base, storage for customer's documentation, scheduling perfection, customized billing...
A little too hands on when dealing with changing service description for reoccurring jobs
Megan L.
Construction, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
We have been using ServiceTrade as our job management software since 2015. I have to say, ServiceTrade's customer support is above any other company's I have ever came across. Anytime we see that there is room for improvement, which is very rare, we contact the ST team and see the changes in the next update. ServiceTrade is extremely easy to use and very intuitive! There isn't much that ServiceTrade doesn't do from parts tracking, time tracking, dispatching, invoicing, quoting, reporting, and more. We can't say enough good things about this software!
Customer service, intuitiveness, minuscule learning curve, integrations, design, and responsiveness.
Theres really nothing that we dislike about ServiceTrade.
David C.
Construction, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
ServiceTrade
Service Trade absolutely revolutionized our business. It is amazing.
Our company went from a literal shoe box full of index cards to Service Trade. It was such an abrupt jump in technology our heads were left spinning. There are so many benefits to using Service Trade that it is difficult to lay them all out. The best way to describe it this. If our company were a car, we went from square wheels to round wheels. Everything just runs smoother and almost all our information is accessible from anywhere.
Service Trade understands the needs of service contractors today. Many of us (contractors) are simply not plugged in to the highly valuable technology platforms that we desperately need to compete in the service industry. They have assembled a software platform that is easy to use, easy to learn and yet, provides AMAZING tools that most service companies and contractors could never conceptualize, let alone build, implement and support. They are accessible and interested in my success as a contractor.
There is not much I do not like about Service Trade. If I were talking to a friend about Service Trade, I would say that some of my employees faced a bit of a leaning curve to get through. One cannot simply sign up and never work again. They offer live human U.S. based training (a deal sealer for me), training videos, a trouble ticket system, on screen walk through and a growing knowledge center. Like any cutting edge technology, it is exciting to learn, and WELL worth the effort.
David, Thank you for sharing your story. I'll make sure that our services team know that they've made a different for your staff. We're happy to be your partner! -- Shelley
Tom J.
Mechanical or Industrial Engineering, 51-200 employees
Used monthly for 6-12 months
Review source
Share this review:
Great way to setup a service department from the ground up.
Seems to have glitches on some of the things we try. Are we just bug hunters?
Rachel L.
Review source
Share this review:
Ease of support. Customer service is available whenever I need it.
It is somewhat easy to accidentally mess up the rotation of recurring services if someone isn't paying attention.
Mike F.
Hospital & Health Care, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Good experience great help streamlining the service and customer friendly
Easy to access schedule services and information needed for the service.
There are times when need to reload the app due to technical issues it takes few attempts to reload app
Martha M.
Consumer Services,
Review source