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Smart Service vs simPRO Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

simPRO is a powerful field service management software solution that helps trade contractors streamline operations to increase profits.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.2

5

4

3

2

1

51

18

4

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

Pros

The software has been great and had performed as described. The integration team has been awesome as well.
The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
Ease of use, overall a great product. Good support, smooth implementation.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
I have spoken to several other scheduling software companies and they are appalled by this tactic.

Cons

Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro.
On the accounting and estimating side of this software Simpro uses Margin percentage (Simpro calls it Gross Margin) and not Gross Margin dollars.
Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features81
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Barcoding/RFID
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cash Flow Management
  • Cataloging/Categorization
  • Change Order Management
  • Check-in/Check-out
  • Chemical Management
  • Chemical Usage Tracking
  • Class Scheduling
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • Feedback Management
  • File Storage
  • Financial Analysis
  • Financing Management
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Schools
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Labor Rates
  • Lead Capture
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Overhead Costs Estimating
  • Overrun Reporting
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Portfolio Management
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Prioritization
  • Product Identification
  • Production Cost Tracking
  • Productivity Analysis
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Role-Based Permissions
  • Room Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Salt System Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • URL Customization
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Warehouse Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Total features208
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Auto-Responders
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Barcoding/RFID
  • Batch Processing
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cash Flow Management
  • Cataloging/Categorization
  • Change Order Management
  • Check-in/Check-out
  • Chemical Management
  • Chemical Usage Tracking
  • Class Scheduling
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Logs
  • Expense Tracking
  • Facility Scheduling
  • Feedback Management
  • File Storage
  • Financial Analysis
  • Financing Management
  • Fitting Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Schools
  • Forecasting
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Labor Cost Reporting
  • Labor Management
  • Labor Rates
  • Lead Capture
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Overhead Costs Estimating
  • Overrun Reporting
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Portfolio Management
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Prioritization
  • Product Identification
  • Production Cost Tracking
  • Productivity Analysis
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Role-Based Permissions
  • Room Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Salt System Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Takeoff
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • URL Customization
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Warehouse Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce