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Printing, 1-10 employees
Used daily for less than 6 months
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Web to Print Shop
Our customers are able to design and order products more easily because of Racad's best in class multiple design tools that can be select per product. Customer's can also get accurate quotes in real time which not only helps them but lowers our customer service cost. We can lock in or lock out certain areas of the design screen for customers, making things easier for them and us.
There are many things I like so it is difficult to say what I like MOST. What I most appreciate is that this software provides almost UNLIMITED OPTIONS in both interacting with our customers on the internet AND in running our manufacturing and shipping operation. We researched a lot of different Web to Print vendors and their's was the best. The other great thing is that this company really listens to customer service issues and customer service NEEDS. If we need a new feature built they will built it.
There is just no way to offer so many features and introduce some complexity. One needs to work reasonably hard to learn the software and they need to focus. Their training and customer service team is very good and patients. They never make us feel stupid if we ask a dumb question. They encourage us to ask for help instead of being annoyed. They have a team of exceptionally professional and kind, smart people. Our only regret is they live in a different city so we can't socialize with them easily.