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Smart Service vs Web to Print Shop Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Web to Print Shop is a cloud-based solution designed to help organizations of all sizes build ecommerce websites with custom...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.9

5

4

3

2

1

56

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Pros

Working with the Racad Tech team has been great. They are very responsive and willing to help.

LH

Lindsey H.

I was given a beautiful, clean user interface on a website powered by WordPress, with excellent plugin integration and SEO capabilities.

AS

Avedis S.

It is easy to setup and they have an excellent support, always them answer quickly all kind of questions.

MR

Marcelo R.

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

Lost alot of money and time on other solutions.

AS

Avedis S.

Can be a steep learning curve on the variable side for someone that has never used this type of software in the past. Variable data can be cumbersome and difficult to master.

MA

Monte A.

Otherwise it is difficult to fault the product.

DS

Duran S.

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Chemical Usage Tracking
  • Configurable Workflow
  • Contact Database
  • Content Management
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Design Management
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Templates
  • Drag & Drop
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Image Editing
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Store Printing
  • Online Catalog
  • Online Time Clock
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Preview Functionality
  • Print Management
  • Product Configurator
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Role-Based Permissions
  • Routing
  • SEO Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Task Scheduling
  • Technician Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • User Management
  • Website Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features39
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Chemical Usage Tracking
  • Configurable Workflow
  • Contact Database
  • Content Management
  • Contract/License Management
  • Cost Estimating
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Design Management
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Templates
  • Drag & Drop
  • ERP
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Image Editing
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Store Printing
  • Online Catalog
  • Online Time Clock
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Preview Functionality
  • Print Management
  • Product Configurator
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Role-Based Permissions
  • Routing
  • SEO Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Task Scheduling
  • Technician Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • User Management
  • Website Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Web to Print Shop logo

Web to Print Shop

Review of Web to Print software by Racad Tech

Reviewed 5 months ago

Our customers are able to design and order products more easily because of Racad's best in class multiple design tools that can be select per product. Customer's can also get accurate quotes in real time which not only helps them but lowers our customer service cost. We can lock in or lock out certain areas of the design screen for customers, making things easier for them and us.

Pros

There are many things I like so it is difficult to say what I like MOST. What I most appreciate is that this software provides almost UNLIMITED OPTIONS in both interacting with our customers on the internet AND in running our manufacturing and shipping operation. We researched a lot of different Web to Print vendors and their's was the best. The other great thing is that this company really listens to customer service issues and customer service NEEDS. If we need a new feature built they will built it.

Cons

There is just no way to offer so many features and introduce some complexity. One needs to work reasonably hard to learn the software and they need to focus. Their training and customer service team is very good and patients. They never make us feel stupid if we ask a dumb question. They encourage us to ask for help instead of being annoyed. They have a team of exceptionally professional and kind, smart people. Our only regret is they live in a different city so we can't socialize with them easily.