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Smart Service vs WebinarNinja Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

WebinarNinja is an all-in-one webinar platform that does the work for you. Focused on ease of use, this conversion-centered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

107

51

15

6

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

The software is easy to use and the features got better and better over the years. It's a great price - quality balance.

SD

Sandra D.

The customer service is fabulous, they're a really great team. The promised features are also fantastic when they're working well.

JC

Jay C.

Having them above the chat is a great placement. Being able to not only vote up questions, but that the questions and polls appear in the chat itself is brilliant.

RC

Rob C.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

This is without a doubt the worst webinar software around and I have used a large range of them. This is the first negative review I have ever written - it's that bad.

DJ

Duncan J.

Once charged I tried to contact the customer support and been no response about my refund request.

MS

Maheashwaran S.

What is worse is that they still sent out all emails - webinar is in 24 hours, webinar is in an hour, webinar is now to our 1,000 registrations.

DJ

Duncan J.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features69
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Invitations & Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Management
  • Feedback Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi hosts
  • On-Demand Recording
  • On-Demand Webinars
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Polls/Voting
  • Presentation Streaming
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • Q&A Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Salt System Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service History
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Work Order Creation
  • Work Order Management
  • Total features31
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Chemical Usage Tracking
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Invitations & Reminders
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Management
  • Feedback Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • GPS
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Live Chat
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi hosts
  • On-Demand Recording
  • On-Demand Webinars
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Polls/Voting
  • Presentation Streaming
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • Q&A Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Salt System Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service History
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier