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Smart Service vs Website Toolbox Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Category Leaders

The most intuitive platform to create your own forum. Effortlessly engage your audience under your brand with a stand-alone...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

5

4

3

2

1

67

29

8

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

Excellent customer care, very affordable and really friendly people to deal with. The customer service people are mind blowing good and nothing is a problem.

SJ

Steve J.

It is helping us to help each other, answer frequently asked questions for everyone to see and give the opportunity for engagement and to develop best practice.

JW

Jenny W.

Really pleasant, really good company to work with. Support is great and effective, communication is great.

LW

Lila W.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

The issue is that because I use with one team for 6 months and then close it out and then have to open another to use with the next training - it's frustrating for pricing and set up.

cc

cathie c.

I don't like that I have to manually log into my website toolbox account to find the user in question and then ban them.

BF

Brunson F.

It sounds cheesy, but I really am struggling to think of one at the moment.

SA

Steve A.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features69
  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Chemical Usage Tracking
  • Contact Database
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discussions / Forums
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Storage
  • Filtering
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forum / Discussion Board
  • GPS
  • Gamification
  • Group Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Live Chat
  • Maintenance Scheduling
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Moderation
  • Multi-Language
  • Online Forums
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Personalization
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting & Statistics
  • Routing
  • SSL Security
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • User Management
  • Website Management
  • Work Order Creation
  • Work Order Management
  • Total features43
  • @mentions
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chat/Messaging
  • Chemical Management
  • Chemical Usage Tracking
  • Contact Database
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discussions / Forums
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Storage
  • Filtering
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • Forum / Discussion Board
  • GPS
  • Gamification
  • Group Management
  • Inventory Control
  • Inventory Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Live Chat
  • Maintenance Scheduling
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Moderation
  • Multi-Language
  • Online Forums
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Personalization
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reporting & Statistics
  • Routing
  • SSL Security
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • User Management
  • Website Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations32
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier