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Smart Service vs Workever Comparison

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Overview

Category Leaders

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it...

Workever is a job management software that helps businesses manage dispatch operations, customer interactions, and administrative...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

23

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

134

94

20

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

5

4

3

2

1

7

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

DD

Derek D.

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

JB

Jamie B.

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient.

TD

Tobey D.

Pros

Brilliant software which changes your life and the way you work.

jh

jonathan h.

Great app for those businesses who what to be organised and provide a professional service to their customers.

lc

lee c.

Overall it's a great product, and it continues to evolve, we will definitely continue using this product for the coming years.

DG

Dave G.

Cons

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

JR

Jerry R.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

CL

Claire L.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

CS

Carly S.

Cons

It was hard to get into the habit of checking in with Workforce to keep it up-to-date.

Martie R.

This is difficult when trying to compare time-keeping clocks with tasks.

CG

Corrine G.

I don't like that you can only review 2 weeks at a time without saving it, and that when I leave the page, the clock-in views jump back to the most recent day.

CG

Corrine G.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features69
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Scheduling
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Calibration Management
  • Chemical Management
  • Chemical Usage Tracking
  • Commercial Properties
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Facility Scheduling
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Schools
  • GPS
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Space Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Work Order Creation
  • Work Order Management
  • Total features69
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Scheduling
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Calibration Management
  • Chemical Management
  • Chemical Usage Tracking
  • Commercial Properties
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Data Import/Export
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Facility Scheduling
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Schools
  • GPS
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Salt System Management
  • Scheduling
  • Self Service Portal
  • Service History
  • Space Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Work Order Creation
  • Work Order Management

Integrations

  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier