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SmartProcess Logo

Business Process Management and Quality Management Software

Last updated: January 2025

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SmartProcess - 2025 Pricing, Features, Reviews & Alternatives

What is SmartProcess?

CWA SmartProcess is a business process management solution, which helps enterprises handle workflow automation, complaints, quality analysis, auditing, and more. The platform allows users create and publish process maps and documents.

SmartProcess includes various modelling modules, which allow designers to create custom business models using documents, compliance standards, data points, and risk factors. The platform offers a host of features such as approval workflows, single sign-on, document management, organization charts, schedule control, custom forms, and more. The built-in task list manager enables agents to create tasks with deadlines, view activities, and receive email notifications about new processes.

SmartProcess includes an automated complaint management system, which allows organizations to capture information using interactive forms, view statuses, and track progress. It helps managers evaluate complaints by defect type and cause, as well as customers, vendors, and resolution time. Plus, users can generate reports and export data into Microsoft Excel files.

Benefits of using SmartProcess

SmartProcess improves and automates processes. The processes are visualized and transparently displayed. Workflow functions improve the processing of processes. The processing of complaints and audits is also made easier.

Starting from

1

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SmartProcess's key features

Most critical features, based on insights from SmartProcess users:

Document Management
Access Controls/Permissions
Workflow Management
Process Modeling & Designing
Quality Control
Task Management

All SmartProcess features

Features rating:

Configurable Workflow
Defect Tracking
Rules-Based Workflow
Change Management
Calendar Management
Business Process Control
Task Progress Tracking
Version Control
Corrective and Preventive Actions (CAPA)
Document Storage
Business Process Automation
Maintenance Management
ISO Standards Management
Incident Management
Monitoring
Graphical Workflow Editor
No-Code
Process Change Tracking
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Risk Assessment
Risk Management
Role-Based Permissions
Single Sign On
Templates
Third-Party Integrations
Training Management
User Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Audit Management
Audit Trail
Collaboration Tools
Communications Management
Complaint Management
Compliance Management
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Document Coding & Control
Drag & Drop
Email Management
Equipment Management
Forms Management

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SmartProcess pricing

Value for money rating:

Starting from

1

Pricing details
Subscription
Free trial
Free plan
Pricing range

SmartProcess integrations (3)

SmartProcess support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support

Training options

Webinars
Live Online
In Person
Documentation

SmartProcess reviews

Overall rating

4.4

/5

25

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.8/10
Rating distribution

5

4

3

2

1

11

12

2

0

0

Pros
System is good and easy to implement. So far we are very pleased to the system and we are looking forward to develop more functionalities by workflows.
I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.
The system is easy to use and very well supports process modeling with documentation control. The system also has workflows that make it easy to manage processes.
Cons
There are some weaknesses in system to allow users filter their tasks in home page to show only the tasks where instant actions are required.

SmartProcess FAQs

Q. What type of pricing plans does SmartProcess offer?

SmartProcess has the following pricing plans:
Starting from: $1.00
Free Trial: Available

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Q. Who are the typical users of SmartProcess?

SmartProcess has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does SmartProcess support?

SmartProcess supports the following languages:
English, German


Q. Does SmartProcess offer an API?

No, SmartProcess does not have an API available.


Q. What other apps does SmartProcess integrate with?

SmartProcess integrates with the following applications:
Microsoft Azure, Microsoft Word, Microsoft Excel


Q. What level of support does SmartProcess offer?

SmartProcess offers the following support options:
Email/Help Desk, Chat, Phone Support

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