SmartSolve Reviews - Pros & Cons, Ratings & more

QT9 QMS

Qualio

MasterControl Quality Excellence

SmartSolve is a SaaS enterprise complete QMS, vigilance and post-market surveillance, supplier, compliance, and risk management solutions for life sciences.

SmartSolve

Linux

Web-based

Windows

Quality Assurance Manager

IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade.

Our reps [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are amazing. We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo).

Manager

A problem we recently fact is that it is not a completely normalized database making it difficult to write reports and changes needed.

Clinical trials patient 

The software, over time, has very difficult times loading.

Quality Systems Associate

Our site does not have a full of the shelf version, which make it hard to use.

Pilgrim was then purchased by IQVIA. With each module implementations, the process improved.

Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic.

Quality Systems Associate II

I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in.

Enhanced document management and training management capabilities (First two modules that have been implemented)

Longer implementation than expected

Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are amazing! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo).

The SmartSolve Experience

Organized flows

FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt.

Follow up 

Many Issues, Low Support

Overall the experience has been above average.

SmartSolve eQMS review

Documentation and reporting meet regulatory requirements

Easy document retrieval.  Easy training management.  Easy CAPA management.  Easy Audit management.

SmartSolve Reviews

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