Service Management Enterprise Features

Service Management Enterprise

A complete service management solution for SMBs

4.25/5 (8 reviews)

Competitor Feature Comparison

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Booking Management
CRM
Calendar Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
For Locksmiths
GPS
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Monitoring
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Proposal Generation
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Recurring Tasks
Reminders
Resource Scheduling
Routing
Sales Reports
Scheduling
Search/Filter
Self Service Portal
Service History
Stock Management
Task Scheduling
Technician Management
Third Party Integrations
Time Tracking
Work Order Creation
Work Order Management
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API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Booking Management
CRM
Calendar Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
For Locksmiths
GPS
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Monitoring
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Proposal Generation
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Recurring Tasks
Reminders
Resource Scheduling
Routing
Sales Reports
Scheduling
Search/Filter
Self Service Portal
Service History
Stock Management
Task Scheduling
Technician Management
Third Party Integrations
Time Tracking
Work Order Creation
Work Order Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Booking Management
CRM
Calendar Management
Client Portal
Contact Database
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
File Storage
For Commercial and/or Industrial Electrical Contractors
For Locksmiths
GPS
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Monitoring
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Proposal Generation
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Recurring Tasks
Reminders
Resource Scheduling
Routing
Sales Reports
Scheduling
Search/Filter
Self Service Portal
Service History
Stock Management
Task Scheduling
Technician Management
Third Party Integrations
Time Tracking
Work Order Creation
Work Order Management
Visit WebsiteCompare App

Service Management Enterprise Feature Reviews

8 reviewers had the following to say about Service Management Enterprise's features:

Dan S.

SME is a perfect fit for us

2013-10-11

We have spent some time reviewing other software and found SME to provide the best value to meet our work order management and inventory needs. What wasn't in their software they were able to customize functions to meet our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chuck B.

Good platform for a service business, great support and integrates easily with other systems.

2013-10-11

The company behind SME provides great support (better than any other software vendors I have worked with to date). The design of SME also makes it easy to implement business intelligence reporting and we've been able to extend the product to improve our business processes, both through High 5 provided modules and our own, custom, intranet reporting tools.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lee A.

I never thought it could be this easy!

2013-10-11

I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris R.

Terrific product backed up by a very competent, knowledgeable, and professional service team.

2018-03-08

High 5 Software you can run a better service business

Pros

It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg B.

Very poor customer service, Very poor follow thru from SME

2017-12-11

Not a lot because of the very bad customer service !

Pros

Once you learn how to navigate it becomes easier to work with.

Cons

Lost my QB integration when it became an option and what I paid for when I first bought the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Beth G.

Great Customer Service

2014-08-26

Mark S, Mark O and John have all helped me with multiple issues regarding custom reports or custom features.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Julie S.

Service Management Enterprise review

2017-09-19

None. Lost money in bad software.

Pros

The demo was good. Beginning stages seems okay and I was genuinely excited about the product. That's it.

Cons

There is no client download and QuickBooks integration does not work well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah L.

Great Program

2009-08-09

It has all the features I need for ticketing, inventory, dispatch, sales and accounting.

Pros

This is a great software package that serves all needs for a service company.

Cons

I can't think of any.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more