DocuSign CLM Pricing, Features, Reviews and Alternatives

They just re-vamped their workflow tool and updated a lot of the features of the platform to be more modern. Their old workflow tool was still POWERFUL, but required pretty extensive research or a certification training class just to use it. A great step in the right direction; you can tell this company cares about improving!

The UI seems pretty dated. Sometimes certain features are difficult to track down, and the configuration can be a bit confusing at time. As a Salesforce and CRM administrator, I feel like I'm pretty good at hunting down features and settings, but sometimes SpringCM can prove to be a challenge. A small issue though, as it's a moot point when the rest of the platform works so well.

DocuSign allows us to create realistic contracts and share to clients for signing before we send our team of contractors to the clients property. This same time, minimizes inconveniences, and encourages clients to honor their contractual obligation. DocuSign allows users to sign from any location where they have access to the internet. It sends security codes and requires users to verify their emails minimizing the chances of unauthorized access. You can adopt the relevant template, edit the contract, and send to other parties without leaving the platform. It allows you to set reminders to ensure the clients sign on time.

Although it is user-friendly, I often have to call some clients to guide them and ensure they sign as required. It has a fairly steep learning curve for inexperienced users who have never used such a tool. It relies on the internet connection, which poses a challenge to some users in remote locations with shaky internet connection.

Overall, the features and functionality of SpringCM has been very useful since it provides a centralized location for the storage of contracts. What I like most about the software is that It provides collaboration across users. It allows users to request for document review or creation with just a single push of a button.

It had drawbacks like browser compatibility. SpringCM seems to work faster in Chrome compared when using IE

All used functionality was best in class. Simple to use and safe. Customer service was also strong. Great for enterprise users

Expensive. The volume of activity determines the price so the $ can rack up quickly making it expensive compared to other solutions

I like DocuSign because of its intuitive design that allows you to see all the contracts, check status, review deadlines, and perform necessary actions to make the contract legal and binding. The simple layout shortens the onboarding process. It has a version control system to ensure all users are using the latest version to minimize compatibility issues. It has advanced editing tools to allow us create professional contracts. You can create a customized template to ensure uniformity.

Despite having advanced features and functions, the pricing was beyond our budget and the management opted for a different solution. However, in terms of reliability, I prefer DocuSign and I hope we will reconsider the decision.