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Starboard Suite vs Bookwhen Comparison

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Overview

Category Leaders

Starboard Suite is a web-based reservation system designed specifically for passenger vessels and watersports operators.

Category Leaders

Bookwhen is a flexible online booking system which enables SMBs to organize & process payments for classes, courses, workshops...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

175

5

4

3

2

1

135

39

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.9

173

5

4

3

2

1

149

23

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding.
From the immediate, responsive communication, to the comprehensive training, integration with adwords & analytics, to the generous and useful "Welcome Aboard" gift, these folks have it FIGURED OUT.
I like working with smaller companies that have excellent customer service.

Pros

Overall I'm just thrilled with being able to take all my booking through this site because of its simple platform and the phenomenal customer service help at hand.
The customer service and support has always being outstanding- this was so important when I was setting up and had lots of questions.
The software was easy to set up and use ( even for not technical persons like me). It looks super professional and gave our events a quality feel.

Cons

I was worried that it would take a lot of time to get our people up and running and it really did not.
Customers get very confused by putting their vouchers in from groupon. They have to call and need to be walked through every step because they can't figure it out on their own.
I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform. Having said that, about 95% of their service IS customizable.

Cons

Maybe the trial could have been a bit longer to alow for the set up would be my only negative comment.
I recently contacted Bookwhen to cancel my subscription as I haven't been using it.
The only negative is that it doesn't look as 'sexy' as wanted it to. It is a little boring in it's over all look.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features40
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Attendance Management
  • Attendee Management
  • Attendee Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Central Reservation System
  • Class Registration
  • Class Scheduling
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • GDS/OTA Integration
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • Itinerary Creation
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Scheduling
  • Search/Filter
  • Self Check-in/Check-out
  • Social Media Integration
  • Support Ticket Management
  • Third Party Booking
  • Third Party Integrations
  • Ticket Reservations
  • Ticketing
  • Vendor Management
  • Website Integration
  • Website Management
  • Total features56
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Attendance Management
  • Attendee Management
  • Attendee Tracking
  • Automated Scheduling
  • Availability Management
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Central Reservation System
  • Class Registration
  • Class Scheduling
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • GDS/OTA Integration
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • Itinerary Creation
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real-time Updates
  • Registration Management
  • Reminders
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Scheduling
  • Search/Filter
  • Self Check-in/Check-out
  • Social Media Integration
  • Support Ticket Management
  • Third Party Booking
  • Third Party Integrations
  • Ticket Reservations
  • Ticketing
  • Vendor Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations11
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier