Starboard Suite Features

The support is highly responsive and always exceedingly helpful. They are constantly developing and adding new features as well.

Some functions are not completely intuitive for someone who isn't highly technologically minded to access. They are there and actually easy to use, but sometimes I need to be pointed in the right direction. Luckily the support is there to do that quickly.

Hi Bob, Thanks so much for taking the time to write a review! We're glad to know that the Starboard platform is working out well for you, and that our support team has been so helpful.

It is incredibly intuitive. We are a seasonal operation, and have a large reservations team to train in a short amount of time. Starboard has cut down on training time. I also love the viewing options available - by week, by day, by resource, by event types, etc. The fact that it is cloud based and can be accessed from anywhere. The support team is incredibly responsive to our endless questions/requests.

So far anything we had issues with, the support team has been able to walk us through solving it or adding something new. Not being able to copy and duplicate a private booking over multiple dates is the only thing left on our wish list.

Sarah, Thanks for taking the time to write a review! We're happy to hear that you're finding Starboard Suite so intuitive to use, and that we've been able to help you cut down on training time for your team. We wish you a great summer season, and we're looking forward to helping you with your reservations for many years to come :) If there's anything else we can help with, please don't hesitate to be in touch.

This is by far the easiest reservation system I’ve used to book reservations. Easy to view and sort the calendar and dashboard features, and the mobile app works surprisingly well in a pinch when I don’t have my laptop. Refunds and cancellations are smooth and easy.

It is a bit difficult to add employees to events, but it’s not really something that is a deal-breaker. Can be a bit slow at times, needs a good WiFi system.

Hi Sam, Thanks so much for taking the time to write a review! I recall that your team has used quite a few reservation systems over the years, so I'm thrilled to hear that Starboard is by far the easiest to use :) I also wanted to let you know that we're working on an updated interface for employee scheduling that should be available later this summer. We'll keep you posted. Wishing you a wonderful summer!

It just works! Customizable and super easy to use. Customers are confident they're dealing with a professional and reputable company on the other end of the internet cable, even if they have never spoken to us by phone or email.

So far so good...really very little in the way of issues. Starboard Suites has been able to solve anything that's come up and find a work-around if needed. They seem to be very on top of enhancements that would be beneficial to users and their customers.

Chris, Thanks for taking the time to write a review! We're thrilled to have you on board, and glad to hear that you're having a great experience with Starboard Suite. Wishing you a great season!

The library of how-to articles and the quick response of their staff. Whenever I call their support line I always get knowledgeable staff. If I can't figure out how to do something or if I need something done that is unique to my site they are happy to code me a unique solution or take on any challenge I throw at them.

Its still new and updating to the latest apps. They are in the process of coordinating their site with apple apps and other sites that i run with my business.

Hi Katie, Thanks for taking the time to write a review! I'm glad to hear that you're enjoying using our software, and that our staff has been so responsive to all of your questions and unique situations. FYI, our web-based reservation system has been around for years now. As you mentioned, our iOS app is new within the last few weeks, but it's working great so far, and we've got more enhancements coming soon. Wishing you all the best!

It’s easy to use and modify reviews without trouble. Easy access to everything you need

Sometimes editing reservations can get confusing because you have to quit every time you do one.

Emily, Thanks for taking the time to write a review! We're glad to hear that Starboard makes it easy to access everything you need :)

User friendly, it's great that it sends emails to customers. Easy to modify and view tours. I like that it uses 12 hour time instead of 24 hour time.

I wish the tours could be color coded, i wish it was easier to book multiple tours in one transaction, i wish there was an option to view the available tours one day at a time, instead of a whole week at a time. Due to this, it's easy to accidentally book tours for the wrong week (the next week instead of the current week, or vice versa)

Hi Eve, Thanks for taking the time to write a review! I'm glad to hear that you're finding our software user friendly and easy to use. FYI, we are going to be adding color-coding of event types later this season. I also wanted to let you know, that you can view a single day at a time using our Daily Event Schedule under the Events menu. It sounds like that would be helpful for your workflow. Wishing you a great summer!

I love having the booking numbers current at all times in one spot at your finger tips! It makes it so easy to control the numbers per tour, being able to adjust the availability per tour also! And most of all blocking out tours for Corp. Groups, that is a blessing!

No cons other then our own with learning the system in the middle of our busy season, but once everything clicked it was worth it.

Deborah, Thanks for taking the time to write a review! We're glad to hear that our platform is making it so easy to manage your inventory, and that our team has been so helpful :) Looking forward to working with you for many years to come!

It's easy to use. The tours or events are well organized on the dashboard and can be modified easily. The calendar is the best feature of this software.

Only problem I have is with the payment system. Although it is easy to use there are certain types of payment methods that go through unverified. I may be wrong though since I experienced it only once.

Samit, Thanks for writing a review! We're glad to hear that you're finding Starboard Suite well organized and easy to use! Regarding "unverified payment methods": 1. Credit card and gift certificate payments are automatically verified by the platform. 2. Though the platform allows you to process cash and check payments, it's not possible for us to verify electronically whether you actually collected the correct amount in cash or check, so you'll need to be sure that you collect those correct amounts from the customer. Please don't hesitate to reach out to our support team if you have other questions.

Extremely intuitive for our clients and reservation agents. The customer service agents are extremely good about getting back to us.

Fairly expensive. It is a great software, but the per person charge takes a fair amount off of our bottom line.

Hi John, Thanks for taking the time to write a review! I'm glad to hear that you're finding our software easy to use. And, great to hear that our customer service has been so responsive . Product and service are incredibly important to us, so it's great to hear that we're getting them right :) In terms of cost, we do our best to stay competitive, and we definitely want you to feel like you're getting good value for your money. After you've been with us for a year and we can get a sense of your sales patterns, we'd be glad to revisit pricing with you.

It was very easy to learn and easy to remember how to use. I was an infrequent user but found it very self explanatory.

adding discounts and merchandise purchases were more difficult.

Sarah, Thanks for taking the time to write a review! I'm glad to hear that you're generally finding the system easy to use! FYI, we completely redesigned our retail merchandise interface a couple of weeks ago -- I hope you find that it does what you need. Feel free to reach out with any questions or feedback. Wishing you a wonderful winter season, Charles

The software was easy to use and easy to access. It was easy to pull up records pertaining to ticket dates linked to whomever purchased the tickets. Another pro is keeping peoples sensitive information private and secure

not automatically refreshing when tickets are sold font and interface a little small, but it's not cluttered

Hi Mike, Thanks for taking the time to write a review! I'm glad to hear that you're finding our software easy to use and access, and that you see the value in security (as we do). FYI, we've got a complete redesign coming your way next week -- I think you'll find that the all of the Control Panel text is sized perfectly for every device. Wishing you all the best, Charles

There are many great features but one of the things we found most valuable was the willingness to create functions that would work well for our business.

One thing I would really like to see is a way to check in parts of a group. Some people book as a group but don't arrive at the same time. It would be nice to check them in as they show up.

Hi Ashley, Thanks for taking the time to write a review! We're thrilled to have your team on board, and I'm really glad to hear that Starboard has worked out so well for you! Regarding check-ins, I wanted to make sure you know there's a Live Manifest for each event that you can use to keep track of the actual number of individuals from each group. We also recently added Today's Manifests that shows a full day of event manifests on a single screen. And, our Ticket Scanner app is connected to the manifests, so that could be an option for you to track individuals boarding as well. If you'd like more info on any of these options, please don't hesitate to reach out. Wishing you all the best!

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have...

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Celestina, Thanks for taking the time to write a review! I'm glad to hear that Starboard Suite is making your job so much easier and that our check-in process is much more straightforward and expedited compared to Rezdy. FYI, if you want to completely start over on a reservation, you always have the option to remove the reservation from your cart. FYI #2, we're actively working on a "wait list" feature and expect to have it in place before you start back up in the spring :) Have a wonderful winter season! Charles

The customer service is excellent. They go above and beyond to ensure that their clients are happy with the system. They are quick to respond if you have questions, and they're willing to adjust the platform's features at your request (within reason). This has made all the difference to us, as we feel like the system can be customized to our needs. Understandably, every company will have different...

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If I had to give some small critiques - not 100% of everything is as customizable as I had hoped prior to signing on, and it's not quite as 'pretty' as I'd like it to be. We just went through a rebrand and I would have loved to have made everything align with our new aesthetic. I also find the calendar to be rather bulky, and find myself missing our simpler calendar from our previous reservation platform....

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Hilary, Thanks so much for taking the time to write a review! We're thrilled to hear that we've had such a positive impact on your business, and that our customer service has been excellent :) As you've noticed, we love to help our clients with anything we can -- we can't always move mountains (right away), but we'll give it a try if that's what you need :) Most of all, we're glad that of the 7 reservation systems you considered, you chose Starboard Suite! We're thrilled to have you on board, and we look forward to helping you with your reservations for many years to come. Wishing you a wonderful winter season, Charles

GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers.

I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot.

Hi Molly, Thanks for taking the time to write a review! I'm glad to hear that things are working out so well for your customers! We'd be more than happy to provide an additional training session. It looks like your business was previously managed by an outside management company, so we provided them with training previously. Please reach out to our support team and we can schedule a training session at your convenience. We want to make sure you feel 100% confident with everything you'll need to do now that you're running things yourself. Please don't hesitate to let us know how we can help. Wishing you all the best, Charles

We recently transitioned to Starboard Suite from a different platform and the first pro I noticed was their exceptional customer service! The team is extremely responsive and is able to solve any problem with ease. The deployment of the platform was seamless and I was able to quickly and easily get myself up to speed.

At this point in time, we have not found any cons with this platform. We are eager to get out 2023 season going to learn more about that platform.

Isabella, Thanks for taking the time to write a review! We're glad to hear that we've been able to resolve all of your questions, and that your overall experience with the platform has been a great one :) We wish you a great upcoming season, and look forward to working with you for many years to come!

Ease of use with ticketing. Attractive online format. Extraordinary customer service.

Not easy to incorporate html or images. Reporting is a bit cumbersome to get the data we need.

Linda, Thanks for taking the time to write a review! We're glad to hear that you're finding our platform attractive and easy to use, and that our customer service has been extraordinary! Wishing you all the best!

Ease of use, Functionality, easy to follow navigation, reporting

the ability to be able to email right from the program with our own email address instead of a standard starboard one.

Christina, Thanks for taking the time to write a review! We're so glad to hear that we're the best replacement software ever -- 20x better than your previews system, that's great to hear!! FYI, you are able to email from our software using your own email address. If you need more info on how this works, just let us know. Wishing you a wonderful winter season, Charles

The software is easy to use - both for the customer and the client. And it gets easier. The Starboard team is very responsive to customer needs and anticipates "what's next". The ongoing introduction of features shows constant ingenuity, desire to be the best product on the market and an understanding of the product's role in a business. Fees to Starboard Suite are reinvested in improving the product and your own ROI. Totally worth it.

Every time I have an issue with the software, I mention it to the team. Either they teach me something, show me an alternate way, or put it on their list of improvements. Eventually anything I don't like, goes away!

Joan, Thanks so much for taking the time to write a review! We're thrilled to have you on-board, and it's great to hear that we're getting it right with our new features and our customer support. Looking forward to working with you for many years to come, Charles

The software is super user friendly, much easier than our previous software Rezdy. Modifying starboard to tweak it our personal needs was super easy. Customer service was 5 star! Loved how the sign in messages used maritime lingo-fun touch!

We definitely had minor issues here and there, but they always got resolved quickly!

Kieranna, Thanks for writing a review! We're so glad to hear that you're finding Starboard Suite much easier to use than Rezdy, and that our customer service has earned 5 stars :)) Wishing you a wonderful winter season, Charles

I like the intuitive Control Panel. It didn't take long for me to really dive into the settings and with some excellent customer service and the help of the Starboard Team, I felt really comfortable using Starboard Suite to its full potential. The Starboard Team does an excellent job setting up the software so its turn key ready for use. The communication and promptness of their staff is by far...

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Zero Cons... any of the minor issues I've had have been quickly addressed and most of the time, it was just my own misunderstanding of how the software works or responds. A little bit of coaching from the staff and the issue what ever it may have been becoming non-existent!!

Brad, Thanks for taking the time to write a review! We're thrilled to have you aboard, and glad to hear that our product and service have exceeded your expectations on all levels! Wishing you a great summer season!

Starboard is a great tool to organize and facilitate costumer service. This platform is very intuitive and easy to use, everything we need we can find pretty fast. Thus, when we have costumers on the phone or in the store it doesn't take long to make a reservation, payment, changes, and anything we need to complete our bookings and check-in. In addition, Starboard made my first shifts at work way more comfortable as I learnt how to use the platform couple minutes after using it. Yet, there is also something new to learn, as it updates and improves when it needs! Starboard makes life easier for everyone, no matter age and work.

There is only one little thing that I had a not so positive experience. My first time using it, I was changing a reservation and then after the necessary changes I thought I was back on the platform, but I was still on the "change reservation mode". I almost messed it all up, when booking other costumers, as I was still in a costumer's reservation.

It is user friendly, and I like that it tracks all movements. I also appreciate the installation of the workstations, that was absolutely necessary for our operation!

I would like the retail portion to be better so that we could sell tours and gifts in the same program. I would also like to see the entire day on the calendar view, not a whole week at a time.

Hi Jennifer, Thanks for taking the time to write a review! I'm glad to hear that Starboard Suite is making it easy for you to manage your events and reservations! We're equally excited about the workstation tracking... it's great to hear that that's been helpful for you :) In terms of retail, my understanding is that your team wants to be able to use an external scanner for your retail...

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