Stitch Labs vs TradeGecko Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Rox Rabalais

Buggy platform, faulty woocommerce integration.

2015-06-08

Wish I'd set up with tradegecko or another similar product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Stitch Labs


Hi Roxanne,

I apologize for your frustration. Our goal is to help businesses be successful, not hinder them in any way.

I've reviewed your support history and after reviewing dozens of interactions it appears, with the exception of your WooCommerce configuration issue that needed to be escalated to our engineers, your questions have been answered to your satisfaction. We pride ourselves on stellar support.

In your last interaction, our engineers provided you with the Request and Response code to share with your IT consultant to make sure your servers are configured correctly. I see they followed up with you again a couple weeks ago to see where that stands. Your account is still open and being used regularly. Please share that information with your IT consultant and let us know how we can help. We want to make sure you are in a position to be successful and will continue to work with you until that happens.

Thank you,
Jake Gasaway
Co-founder

Stitch Labs Reviews
Stitch Labs
Inventory Management Built for Modern High-Growth Brands
Read more
Julian Bartram

Verified Reviewer

TradeGecko Support that takes 5 days

2016-02-19

I moved my business to TG from stitch labs purely for the Multi Currency option.

Pros

Interface Stock adjustments Ease of use

Cons

Lack of reporting Service Support Focused on selling not solutions

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
0 of 1 people found this review helpful
Helpful?   Yes   No

Response from TradeGecko


Hi Julian,

My sincere apologies - this is unacceptable from our end. We definitely had some issues with support at the start of the year. We've hired a few people, invested heavily in creating more videos and articles on using our platform and opened an office in Toronto to make sure we're more responsive to any and all queries our customers have,

I hope we've resolved your support issues, we're now targeting under 2 hour support response on all new tickets, but anything please email me personally at cameron [at] tradegecko.com

Best,

Cameron Priest
CEO
TradeGecko

TradeGecko Reviews
TradeGecko
Powerful inventory & order management software
Read more