SupportSync Features

SupportSync

Product return management & customer service for SMBs

4.71/5 (7 reviews)

SupportSync Feature Summary

  • Interaction tracking
  • Customer support
  • Complaint monitoring
  • Self service portal
  • SKU / UPC codes
  • Barcoding / RFID
  • Search / filter
  • Warehouse management
  • Inventory management
  • Air shipping
  • Bills of lading
  • Cost calculations
  • Freight shipping
  • Ground shipping
  • Parcel shipping
  • Shipment tracking
  • Location management
  • Product categorization
  • Automatic customer notices
  • Postage management
  • 3PL
  • Landing pages / web forms
  • Automated routing
  • Known Issue management
  • Help desk
  • Customer experience management
  • Case tracking
  • Automated updates
  • Expedited shipping
  • Integrated shipping
  • Real-time return status

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Competitor Feature Comparison

SupportSync Feature Reviews

5 reviewers had the following to say about SupportSync's features:

Irwin Yuen

Worked great for our company

2016-03-24

Being able to print shipping labels from UPS, Fedex and USPS (via Endica) directly & send email notifications was ideal.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian VB

Great when generating and tracking pure returns, not so great for other functions

2016-06-02

When it comes to creating and tracking returns, SupportSync works great. The workflow for a normal return is straightforward, and new employees can pick it up quickly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Electronics company, 51-200 employees)

support sync

2018-10-22

Pros

It has great features and makes it easy to keep track of your returns and allows maximum visibility

Cons

while it makes it easy to keep track of returns it is also a little confusing. there are a lot of features but they dont tie together as easily as they could.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lance McCutcheon

exactly what we needed

2016-05-17

The shipping feature is wonderful and everything works like a charm.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Karen Yu

Best way to manage returns with multiple vendors.

2016-03-24

Works great with integrated USPS, UPS and Fedex shipping. Easy way to manage returns and history of users.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more