SwiftCase Features

SwiftCase

Automate your business and manage tasks with SwiftCase.

4.55/5 (22 reviews)

SwiftCase Feature Summary

  • Event monitoring
  • Customizable dashboard
  • Alerts / notifications
  • Business process automation
  • Mobile process management
  • Application integration
  • Automatic reminders
  • Client portal
  • Configurable workflow
  • Workflow Builder
  • Data visualizations
  • Email notifications
  • Job management
  • Process management
  • Proposal generation
  • Quote management
  • Resource allocation
  • SMS integration
  • To-do list
  • Workflow management
  • Prioritization
  • PDF conversion
  • Billing & invoicing
  • Time & expense tracking
  • Rating system
  • Case management
  • Role-based permissions
  • Reporting & statistics
  • Collaboration tools
  • User Management

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Audit Trail (257 other apps)
Auditing (312 other apps)
Automatic Notifications (428 other apps)
Compliance Management (289 other apps)
Custom Fields (230 other apps)
Customizable Reporting (340 other apps)
Data Import/Export (314 other apps)
Document Storage (252 other apps)
Inventory Management (308 other apps)
Inventory Tracking (262 other apps)
Invoice Management (235 other apps)
Monitoring (237 other apps)
Real Time Data (286 other apps)
Real Time Reporting (240 other apps)
Reporting & Statistics (371 other apps)
Third Party Integration (304 other apps)
Workflow Management (312 other apps)

Competitor Feature Comparison

SwiftCase Feature Reviews

18 reviewers had the following to say about SwiftCase's features:

Clive Edwards

SWIFTCASE

2019-01-21

Pros

I like the way you can have multiple sessions open at the same time to look into queries. Data Extraction is also very good.

Cons

Very limited reports for checking validity of data entered by staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Blake

Audit Log Feature

2015-06-23

This is a must for compliance! Chris Blake, Improvement Specialist at ABB

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sam Jbarah

Capterra work flow

2015-06-22

As a workflow management solution, I found SwiftCase relatively easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Paul Brooks

new user

2019-01-21

Speedy reports are able to be done even by myself who has only been using it a week!

Pros

Easy/straight forward to use and self explanatory as you work through it.

Cons

Sometimes slow but probably my WiFi. Always remember to save what you are doing or you will loose it.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John McCormack

Swiftcase daily user

2019-01-21

Pros

Quality of the final report or document is second to none.

Cons

It would be better if each user had the ability to edit the layout of each page.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Benn Casford

A Swift Case

2019-01-21

Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage, works exactly how the name is presented.

Pros

I love how clearly laid out swift case is making it almost elementary to operate from case to case. The task page helps to keep all work organised with urgent priority cases allowing us to be able to prioritise work dependant on our workload.

Cons

In my experience using swift case I can not think of any issues that have occurred which has affected any case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Niki Harbron

Swiftcase Review

2019-01-21

We upgraded to Swiftcase from our own previous case management system.

Pros

I think Swiftcase is user friendly and has many exciting features.

Cons

There are aspects that I do not feel are relevant to my job role that I would like to remove from my page view.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Latimer

Great Platform Great Service

2019-01-14

Swiftcase are always great at maintaining a reliable system and are very happy to invest time improving business processes.

Pros

With automation of emails and workflows that can be created Swiftcase (Livepoint) are the people to have on board.

Cons

I can't fault this Software, we got this as a basic shell now it is fully adapted to our working day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin Eastham

Traffic Light feature along with email & text reminders

2015-06-23

Because each project is unique, having the traffic light system is vital in ensuring a job runs smoothly and no workflow steps are missed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christine Baty

Case Management

2019-01-21

All in all, Swiftcase is very beneficial to our business, with easy to use functions, automation, user friendly. with structured workflows. I believe the use of Swiftcase in any business will greatly help their administrative times and costs.

Pros

The automation functions are a great help for speed and accuracy.

Cons

Sometimes the workflow does need to be manually overwriting to complete an "out of the box" task.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Latimer

Great software easy to use and navigate would recommend

2017-06-20

Speed up workflow and help admin teams process their work.

Pros

The support team is on hand to help you. Very willing to tailor the platform to our needs. The system fits perfectly in our line of business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Eatly

It has been good, very responsive to requests when made

2017-08-01

Pros

The customisable workflows have been invaluable to our business.

Cons

Sometime the view is a little restrictive, but in the main the software is brilliant. We would like to see a development of the MI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Luca Boch

SwiftCase works a treat!

2015-06-29

love the R.A.G feature that ensures we don't miss jobs or deadlines.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joanna Kostecka

Technical Support

2015-06-23

Tom in support was really helpful, he responded well within the SLA time and guided me in the right direction!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nik Ellis

Has given our company a significant edge over the competition.

2015-11-11

Updates come fairly regularly & improve the system each time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leon Woodiwiss

Swiftcase

2019-01-21

A great software product that is easy to use and provides a fast and efficient work flow

Pros

The way you can adapt it to your needs as a company.

Cons

Nothing, it's easy to use and fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Tadman

Happy with Swiftcase.

2019-01-21

Used on a daily basis for business and apart from the odd server issue, (i think its fair to say this happens with most products available) its always been straight forward.

Pros

Easy enough to use even if you are not 100% with tech type products.

Cons

Can't really think of anything to be honest. I use it daily without issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
James Smith

Swiftcase

2019-01-15

I have found swiftcase to very adaptable anything that we have come up with as a requirement for the software to do our business needs have been met on every occasion

Pros

The Ease of use and how easy it is to navigate around the system

Cons

there is not really anything that i like least as it is adapted to our requirements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more