Synchroteam Pricing, Features, Reviews & Comparison of Alternatives

Synchroteam Reviews

Synchroteam

Multi-featured Mobile Field Service Management solution

4.56/5 (16 reviews)
454     1,211

Manage your mobile workforce with Synchroteam

Synchroteam is a SaaS multi-featured mobile field service solution that helps businesses efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue.

Synchroteam is a new generation SaaS solution for successful management of all types of maintenance for your business: preventive, inspection and breakdowns.

Synchroteam also offers integrated invoicing and resources management functions, which means the whole field service lifespan can be managed from within the app. It also offers cloud-based SaaS integrations with popular apps such as Quickbooks Online, Xero...

Synchroteam Reviews (16)

Latest reviews

 Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The ...

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Reviewed 22nd of February by Robret Ylkos

 

 Simply does the job !

Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

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Reviewed 20th of February by Christian Castonguay

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Synchroteam Pricing

Starting from: €28.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Get Synchroteam for 28€ / $28 per user and per month.
A 14 day free trial is available. No credit card required.

View Pricing Plans

Key Features of Synchroteam

  • Drag & drop scheduling & dispatch
  • Multi-technician job scheduling
  • ScheduleAssist - intelligent scheduling recommendations
  • Unlimited Job templates
  • Full Search Engine
  • Job status tracking
  • Searchable customer records
  • Real-time technician mapping & geolocation
  • Customizable job reports
  • Full app customization
  • Zoho CRM + custom integrations
  • Xero and QBO accounting add-on
  • Mobile app
  • Offline mobile client
  • 15 languages supported
  • QR Code and Barcode scanning on the Mobile App
  • Full graphical Job Report form editor
  • Secured access to Job reports, Status, Job Request
  • unlimited Custom Fields
  • unlimited Job reports
  • unlimited Job templates
  • Image library for Pictures associated to Jobs
  • Inventory module
  • Parts Catalog
  • Quote management
  • Push notifications
  • Totally configurable by task
  • Full Search Engine
  • Full Work Order management
  • Mobile Job to PDF conversion
  • Full Work history for Customer, Site, Equipment
  • GPS tracking
  • Activity section to declare leaves
  • Mobile support full wireless infrastructure
  • Full Drag & Drop Scheduling tool
  • Integration with Xero and QBO
  • Full Inspection Job report
  • Sync Jobs scheduling with iCalendar
  • Sync Jobs scheduling with Microsoft Outlook
  • Mobile Signature capture
  • Embedded Database
  • Personal & Team calendar
  • Administrator, Manager & Technician
  • Full Stock management module
  • GPS tracking
  • Full Web API
  • via our Web APIs
  • SaaS solution with real time backup
  • Notes & Reminders for Customers, Sites, Equipment and Jobs
  • Sync Jobs scheduling with Google Calendar
  • Database with Customer, Sites, Equipments, Jobs
  • Database with Jobs Completed, to come and notes
  • Full Form manager and designer
  • Quotation & Invoicing management
  • Multi-Company
  • Mobile App available for Android and iOS
  • Multi-Site management
  • multiple projects
  • Solution design for global corporation
  • All currency supported
  • multiple billing rates and taxes
  • Full Quickbooks Online integration
  • Quotation management with automatic Job creation upon approv
  • Secure login + TouchID support
  • Full Data Encryption (Mobile+Communication)
  • Full SSL encryption
  • Assign Notes & Reminders to Customers, Sites, Equipment
  • Real time Scheduling and Tracking
  • Full Technician monitoring
  • Touch ID support for iOS App
  • Graphical schedule view per Day, Week and Month
  • Full Client database with sites, equipment, job and history
  • Full Graphical User Interface
  • Billing and invoicing for parts & services
  • Invoices and Quotations plus Quotation to Job
  • Customer signature capture

Synchroteam Screenshots (11)

Synchroteam screenshot: Schedule AssistSynchroteam screenshot: Map & DrivingSynchroteam screenshot: InvoiceSynchroteam screenshot: iPhoneSynchroteam screenshot: connectorsSynchroteam screenshot: Schedule AssistSynchroteam screenshot: Customer ManagementSynchroteam screenshot: Job DetailSynchroteam screenshot: Business HoursSynchroteam screenshot: Skills ManagementSynchroteam screenshot: Dashboard Settings

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Synchroteam

Benefits

ScheduleAssist feature suggests the optimal time slots for qualified personnel, based on variables such as location & skill.

Schedule jobs and map routes more efficiently with real-time map view of all technicians and jobs.

Sort jobs into searchable “buckets” rather than lists, ordering them by status, such as: today's jobs, late, upcoming, recurring and jobs to be scheduled.

Full localization mobile and Back-office in English, French, German, Italian, Croatian, Czech, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish and Turkish, more added regularly upon request.

No hosting, set-up or upgrade fees

No strings attached sign-up, cancel at any time

One-click data import and export

High-level customer support

Cloud connections with various related apps

Who is Synchroteam For?

  • Experience level: All experience levels
  • Industry: Energy, maintenance, medical, telecoms, security, and HVAC
  • Business size: Between five and 2,000+ licenses
  • Departments/roles: All departments
  • Budget/point: Starting at $22 per user, per month
  • Example customers: St. Jude Medical, Stago, Dalkia
Read the full GetApp Analysis

Videos

Synchroteam Category Leaders

Reviews
Integrations
Mobile
Media
Security

#15 in Field Service Management (FSM)

View full ranking
56
9
12
14
9
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Robret Ylkos

Efficient. Informative. Useful

22/02/2017

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons

missing some features, for example can't search by serial number

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Synchroteam

The first time I saw it I wasn't sure what to think. Dark brown and orange with blue text? It's fine, you get use to it and it works. I like the way it looks now, somehow comforting.

Source: Capterra
Helpful?   Yes   No
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Christian Castonguay

Simply does the job !

20/02/2017

Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

Pros

Ease of use ! Quick setup ! Flexible !

Cons

Nothing specific

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Synchroteam

I tried a couple of Field Management Service application and this one is the best for my needs.

Source: Capterra
Helpful?   Yes   No
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William Davis

Verified Reviewer

No Support

27/07/2016

I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Pros

OK fit all field service software at a fair price

Cons

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Synchroteam

Don't waste your time. Support is the most important part of the software and this company has none! This error will cost me hundreds of hours and thousand of dollars to move my data

Source: GetApp
0 of 2 people found this review helpful
Helpful?   Yes   No

Response from Synchroteam


Dear Mr. Davis,

I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry.

The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email support@synchroteam.com or via our ticketing service available at http://support.synchroteam.com.

Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties.

We are pleased that you decided to be a customer.

Kind regards,

Francois.

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Rebecca Mellichampe

Love it

24/03/2016

Would like to see email alerts added when an urgent call is entered

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dana Elena Musoiu

our team and our clients like the software. it is pretty easy to understand how to use it.

22/03/2016

easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented: 1. service contract with SLA 2. reports on SLA met or not met 3. recurring scheduling which can already be assign to service technician 4. report on activities 5. reports per clients and type of clients 6. every time i revise a report all the previous data related to jobs is not showing in the report. these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage. thank you for listening!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Simon  Howlett

Easy Implementation / Customisation

21/03/2016

Pros : Easy to setup and customise Good scheduling APP on Andriod and iPhone. You literally could be up and running sending jobs to technicians within and hour Fast Customer Service Support Great help with custom form templates API works well with good documentation Very good value for money Cons: The Invoice/Quote could do with being customised by the end user with a template that they can define. Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Thomason

We have been very satisfied with the features and functions of Synchroteam.

10/03/2016

I found Synchroteam when I was interested in automating our service dispatch system. We found Synchroteam to be very user friendly and easy to implement. I was concerned about the time zone difference for customer support but found that they are very responsive. I have been very pleased and recommend Synchroteam.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nicholas Pyke

Excellent Field Engineer ERP System, with plenty of additional features

09/03/2016

This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love. Great support also available to help with any issues or queries. Excellent value for money.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Uzair Khan

Finally found what I was looking for

29/01/2014

I start using Synchroteam in my appliance service and repair business. First I created a trial and I got an unbelievably quick response for a demo. In the demo I was shown how to get the maximum of Synchroteam. It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet. The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet. Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21. Highly recommend.

Pros

Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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Uzair  Khan

Work like a charm

24/01/2014

I have an appliance repair company. Need to assign jobs to tech and getting their job report. Synchroteam completely changed my life. Before i had to do 10 job per day and the paper work took a long time. Now i do 21 jobs per day and paper work take less than 30 minutes for all jobs. I create custom report in the end of the month which show that is my business in loss or profit. The Plus sign is the mobile work app also work in offline mode so i don't need to worry about no internet connection. Hurraayyyyy

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

GetApp Analysis

Preventative maintenance isn’t just for large machinery. Mobile workforces run at optimum capacity when they’re well maintained and potential logjams are spotted before they push a system into chaos. Synchroteam is a cloud-based field service management solution that optimizes costs and streamlines tasks like dispatching, scheduling, and reporting for mobile workforces. Synchroteam acts as a mobile command center, giving field service technicians the tools they need to work quickly and communicate with their teams back in the office in real-time.

A complete solution for businesses that require interaction with mobile staff, Synchroteam has customers with anywhere from five to 2,000+ employees. The multi-lingual platform saves its users time on paperwork, it ensures field workers never miss appointments, and it helps growing organizations take on more jobs with less effort. Key features include scheduling and dispatching, job reporting, and the ability to effectively manage field workers.

What is Synchroteam?

A cloud-based field service management solution, Synchroteam optimizes costs, dispatching, scheduling and reporting for businesses with mobile workforces. The solution is most frequently used by businesses in the energy, maintenance, medical, telecoms, security, and HVAC industries.

Technicians, inspectors, investigators, and other service-oriented employees can all use Synchroteam to stay in sync with their offices while they’re out on the road. Smart scheduling and dispatching tools give users a way to examine their daily schedules and make dynamic changes based on events happening in real-time. A unique scheduling wizard analyzes existing schedules and suggests the best time slots for new jobs, as well.

Synchroteam keeps field service workers on task, and it keeps the front office staff that supports those workers apprised of the latest updates and scheduling changes. Jobs are separated into buckets based on the current status, and flexible records are easily searchable at a moment’s notice. Even customers can get access to their own reports and job histories through a customer portal that Synchroteam provides.

Main Features

Scheduling & Dispatching

Synchroteam has designed its scheduling screens to make it easy for front desk personnel to quickly assign technicians to new jobs based on their real-time availability, professional competencies, and optimized efficiency. Technicians have the option to examine their daily schedules in detail from their mobile phones, as well.

Use Synchroteam’s unique ScheduleAssist tool to optimize the way your team schedules incoming jobs. ScheduleAssist analyzes existing schedules and suggests the best time for new jobs based on factors like location (travel distance) and the skill of the technician. Synchroteam also offers a way for workers to subscribe to live calendar feeds to get scheduling updates at all times.

Geolocation with GPS

Keeping up with field service workers is no easy task. Synchroteam has found a way to minimize the complexity through geolocation with GPS tracking. When emergencies occur, in-office personnel can pinpoint the location of field service workers and send technicians who are already in the area. It even integrates live traffic information into its maps, showing any traffic conditions that could delay a technician as he or she drives to the jobsite.

Synchroteam’s mapping technology shows the real-time location of technicians as they move about the city. Turn on the “To Schedule” overlay, and you can schedule jobs directly from the map. You’ll be able to see how far each technician is from the next job site, adjusted automatically based on actual traffic conditions.

Managing Field Workers

Organization is everything for organizations with mobile workers. Synchroteam keeps jobs and records organized by filing them into virtual buckets based on the current status. Users can view today’s jobs, late jobs, upcoming jobs, recurring jobs, and jobs that still need to be scheduled. They can also search listings and launch tasks from each record.

Use Synchroteam’s job counter to get details on any late jobs or upcoming jobs. You can find out why a job is delayed and resolve whatever issues are preventing it from being scheduled. Customer portals are also an effective way to give customers insights into their accounts, with reports and job histories that can be shared online in a secure, read-only format.

Job Reports

Detailed reports are a key component to any organized workspace. Synchroteam has made job reports a key feature, with the ability for users to tailor reports based on their own unique needs and specifications. Photos and signatures can be added to reports in the field.

Generate new job reports based on the type of job or the customer whose jobs you’re referencing. You can structure the job process, select field types, specify conditions, and define private fields within your reports. Reports are completely compatible with mobile, allowing you to define certain parameters and prevent jobs from being completed until all necessary information has been collected for the report.

Integrations

Synchroteam integrates with a number of popular third-party business applications, including accounting solutions like Quickbooks Online, Xero and Sage, messaging solutions like Outlook, iCal, Google Calendar, and CRM solutions like ZohoCRM.

Pricing

Synchroteam offers one comprehensive plan with no hosting fees, setup fees, or upgrade fees. Users can cancel at any time. Synchroteam offers free web services (API) and cloud connectors, as well as free setup and training. One free administrator account is available for each plan.

Bottom Line

  • Allows organizations to manage more jobs with less effort
  • Designed for any business that requires interaction with mobile staff
  • Addresses customers from five to 2,000+ users
  • Large number of customizable elements
  • Offers a complete suite of web services to integrate with existing IT systems

Frequently used together