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Synchroteam vs BigChange Comparison

Overview

Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management,...

BigChange JobWatch is a web-based mobile workforce management solution that combines back-office capabilities with field-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$22/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(49)

5

4

3

2

1

28

18

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

91

32

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
Great support also available to help with any issues or queries. Excellent value for money.

Pros

From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it.
The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Cons

I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This error will cost me hundreds of hours and thousand of dollars to move my data.
Missing some features, for example can't search by serial number.

Cons

Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features144
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Budgeting/Forecasting
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Cash on Delivery
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Templates
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight
  • For HVAC Companies
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Graphical Data Presentation
  • Group Scheduling
  • Image Capture
  • Image Library
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Forecasting
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple Projects
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Overtime Calculation
  • PDF Conversion
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Product Catalog
  • Project Management
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Semantic Search
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • User Profiles
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Watermarking
  • Work History
  • Work Order Creation
  • Work Order Management
  • iCalendar Support
  • Total features147
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Budgeting/Forecasting
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Cash on Delivery
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Templates
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight
  • For HVAC Companies
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Graphical Data Presentation
  • Group Scheduling
  • Image Capture
  • Image Library
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Forecasting
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple Projects
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Overtime Calculation
  • PDF Conversion
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Product Catalog
  • Project Management
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Semantic Search
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • User Profiles
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Watermarking
  • Work History
  • Work Order Creation
  • Work Order Management
  • iCalendar Support

Integrations

  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Synchroteam vs. BigChange

See how Synchroteam and BigChange stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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