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Synchroteam vs FieldPulse Comparison

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Overview

Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management,...

Category Leaders

FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS including...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

22

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

65

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

28

18

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.6

5

4

3

2

1

34

9

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It was fantastic and I was ready to go after an hour from scheduling engineers to billing. The solution is super easy and they have responded very quickly to every question I have asked yet.
The support staff is awesome and provides great support as needed. The software is pretty straight forward.
This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field.

Pros

For just starting out my business and coming from more expensive software it was the best descision I made to help keep everything organized and flowing. Great choice for any tech to use.
Scheduling features are nice and intuitive compared to your competitors software. Ability for team to easily access service history and customer equipment is also a huge benefit to us.
The Fieldpulse team also has great support that listens to you and actually supports you. They also have a feature called engage that integrates VOIP into their software.

Cons

I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This error will cost me hundreds of hours and thousand of dollars to move my data.
Before I was stuck with pen and paper and my business was down and unsatisfied customers. By using Synchroteam my business went from 13 jobs per day to 21.

Cons

Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.
Software is not working well for us as we have single customers with alot of individual site and units to keep up with.
Hard to view all customers in database at a glance. Only displays a portion at a time.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features144
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Rate Management
  • Biometrics
  • Booking Management
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloging/Categorization
  • Change Order Management
  • Charting
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Commercial
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Analysis
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies
  • For Locksmiths
  • For Pest Control Companies
  • Forms Management
  • GPS
  • Gantt/Timeline View
  • Geographic Maps
  • Geolocation
  • Graphical Data Presentation
  • Groundskeeping Management
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Image Library
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Material Ordering
  • Messaging
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple Projects
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Overhead Costs Estimating
  • Overtime Calculation
  • PDF Conversion
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Pricing Management
  • Product Catalog
  • Profit/Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Referral Tracking
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Scheduling
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Semantic Search
  • Service History
  • Sick Leave Tracking
  • Skills Tracking
  • Status Tracking
  • Stock Management
  • Subcontractor Management
  • Summary Reports
  • Surveys & Feedback
  • Tagging
  • Takeoff
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Team Management
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • To-Do List
  • Vacation/Leave Tracking
  • Variable Workforce
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features179
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Rate Management
  • Biometrics
  • Booking Management
  • Built-In Database
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloging/Categorization
  • Change Order Management
  • Charting
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Client Portal
  • Commercial
  • Commercial/Industrial
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Analysis
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Management
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For General Contractors
  • For HVAC Companies