Synchroteam vs UpKeep Comparison

Overview

Field service management (FSM) software for mobile workforce tracking. Features scheduling, dispatch, calendar, job management,...

UpKeep is a mobile computerized maintenance management software (CMMS) which allows users to manage their team, assign work...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$22.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(50)

5

4

3

2

1

28

19

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

794

323

33

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The support staff is awesome and provides great support as needed. The software is pretty straight forward.
Its been great we had on issue initially with the API version initially but so far has been a good experience.
Great support also available to help with any issues or queries. Excellent value for money.

Pros

M normally not at my facility when the tickets are being worked on so these functions help to make the jobs understood to the best of our abilities.
This is very helpful in the management of our commercial building and helping to keep our tenants happy with the efficient management of our resources.
Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly.

Cons

We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account.
Ve run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.
This error will cost me hundreds of hours and thousand of dollars to move my data.

Cons

It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send. There have been a few frustrated users at this point.
Other systems we have used were so complicated staff members would just send emails or texts to the maintenance team which just get lost in the chaos.
In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features69
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Application Integration
  • Asset Lifecycle Management
  • Asset Management
  • Automatic Backup
  • Automatic Notifications
  • Barcode Generation
  • Barcode Printing
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Chat
  • Client Portal
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Notifications
  • Equipment Maintenance
  • Fixed Asset Management
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Graphical Planning
  • History Tracking
  • IT Asset Tracking
  • Image Library
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Location Tracking
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Integration
  • Mobile Signature Capture
  • Monitoring
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking Integration
  • Order Tracking
  • PDF Conversion
  • Physical Asset Tracking
  • Predictive Analytics
  • Prioritizing
  • Product Catalog
  • Productivity Reporting
  • QuickBooks Integration
  • Quote Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Request Routing
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Semantic Search
  • Sick Leave Tracking
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • Video Support
  • Work History
  • Work Order Management
  • Workflow Management
  • iCalendar Support
  • Total features64
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Application Integration
  • Asset Lifecycle Management
  • Asset Management
  • Automatic Backup
  • Automatic Notifications
  • Barcode Generation
  • Barcode Printing
  • Barcode Scanning
  • Barcode Support
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Built-In Database
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Chat
  • Client Portal
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Desktop Notifications
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Notifications
  • Equipment Maintenance
  • Fixed Asset Management
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Graphical Planning
  • History Tracking
  • IT Asset Tracking
  • Image Library
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Location Tracking
  • Maintenance Scheduling
  • Microsoft Outlook Integration
  • Mobile Integration
  • Mobile Signature Capture
  • Monitoring
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking Integration
  • Order Tracking
  • PDF Conversion
  • Physical Asset Tracking
  • Predictive Analytics
  • Prioritizing
  • Product Catalog
  • Productivity Reporting
  • QuickBooks Integration
  • Quote Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Request Routing
  • Role-Based Permissions
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Login
  • Semantic Search
  • Sick Leave Tracking
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Third Party Integration
  • User Management
  • Video Support
  • Work History
  • Work Order Management
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Synchroteam vs. UpKeep

See how Synchroteam and UpKeep stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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