Synchroteam Features

Synchroteam

Field service management software. Live support. Free trial.

4.47/5 (49 reviews)

Synchroteam Feature Summary

  • 15 languages supported
  • Activity section to declare leaves
  • Administrator, Manager & Technician
  • All currency supported
  • Assign Notes & Reminders to Customers, Sites, Equipment
  • Billing and invoicing for parts & services
  • Customer signature capture
  • Customizable job reports
  • Database with Customer, Sites, Equipments, Jobs
  • Database with Jobs Completed, to come and notes
  • Drag & drop scheduling & dispatch
  • Embedded Database
  • Full Client database with sites, equipment, job and history
  • Full Data Encryption (Mobile+Communication)
  • Full Drag & Drop Scheduling tool
  • Full Form manager and designer
  • Full Graphical User Interface
  • Full Inspection Job report
  • Full Quickbooks Online integration
  • Full SSL encryption
  • Full Search Engine
  • Full Stock management module
  • Full Technician monitoring
  • Full Web API
  • Full Work Order management
  • Full Work history for Customer, Site, Equipment
  • Full app customization
  • Full graphical Job Report form editor
  • GPS tracking
  • Graphical schedule view per Day, Week and Month
  • Image library for Pictures associated to Jobs
  • Integration with Xero and QBO
  • Inventory Management
  • Inventory module
  • Invoices and Quotations plus Quotation to Job
  • Job status tracking
  • Mobile App available for Android and iOS
  • Mobile Job to PDF conversion
  • Mobile Signature capture
  • Mobile app
  • Mobile support full wireless infrastructure
  • Multi-Company
  • Multi-Site management
  • Multi-technician job scheduling
  • Notes & Reminders for Customers, Sites, Equipment and Jobs
  • Offline mobile client
  • Parts Catalog
  • Personal & Team calendar
  • Push notifications
  • QR Code and Barcode scanning on the Mobile App
  • Quotation & Invoicing management
  • Quotation management with automatic Job creation upon approv
  • Quote management
  • Real time Scheduling and Tracking
  • Real-time technician mapping & geolocation
  • SaaS solution with real time backup
  • ScheduleAssist - intelligent scheduling recommendations
  • Searchable customer records
  • Secure login + TouchID support
  • Secured access to Job reports, Status, Job Request
  • Solution design for global corporation
  • Sync Jobs scheduling with Google Calendar
  • Sync Jobs scheduling with Microsoft Outlook
  • Sync Jobs scheduling with iCalendar
  • Time Tracking
  • Totally configurable by task
  • Touch ID support for iOS App
  • Track Parts across your depots and manage movements
  • Unlimited Custom Fields
  • Unlimited Job templates
  • Xero and QBO accounting add-on
  • Zoho CRM + custom integrations
  • multiple billing rates and taxes
  • multiple projects
  • unlimited Job reports
  • unlimited Job templates
  • via our Web APIs

Synchroteam Features In Depth

Scheduling & Dispatching

Synchroteam has designed its scheduling screens to make it easy for front desk personnel to quickly assign technicians to new jobs based on their real-time availability, professional competencies, and optimized efficiency. Technicians have the option to examine their daily schedules in detail from their mobile phones, as well.

Use Synchroteam’s unique ScheduleAssist tool to optimize the way your team schedules incoming jobs. ScheduleAssist analyzes existing schedules and suggests the best time for new jobs based on factors like location (travel distance) and the skill of the technician. Synchroteam also offers a way for workers to subscribe to live calendar feeds to get scheduling updates at all times.

Geolocation with GPS

Keeping up with field service workers is no easy task. Synchroteam has found a way to minimize the complexity through geolocation with GPS tracking. When emergencies occur, in-office personnel can pinpoint the location of field service workers and send technicians who are already in the area. It even integrates live traffic information into its maps, showing any traffic conditions that could delay a technician as he or she drives to the jobsite.

Synchroteam’s mapping technology shows the real-time location of technicians as they move about the city. Turn on the “To Schedule” overlay, and you can schedule jobs directly from the map. You’ll be able to see how far each technician is from the next job site, adjusted automatically based on actual traffic conditions.

Managing Field Workers

Organization is everything for organizations with mobile workers. Synchroteam keeps jobs and records organized by filing them into virtual buckets based on the current status. Users can view today’s jobs, late jobs, upcoming jobs, recurring jobs, and jobs that still need to be scheduled. They can also search listings and launch tasks from each record.

Use Synchroteam’s job counter to get details on any late jobs or upcoming jobs. You can find out why a job is delayed and resolve whatever issues are preventing it from being scheduled. Customer portals are also an effective way to give customers insights into their accounts, with reports and job histories that can be shared online in a secure, read-only format.

Job Reports

Detailed reports are a key component to any organized workspace. Synchroteam has made job reports a key feature, with the ability for users to tailor reports based on their own unique needs and specifications. Photos and signatures can be added to reports in the field.

Generate new job reports based on the type of job or the customer whose jobs you’re referencing. You can structure the job process, select field types, specify conditions, and define private fields within your reports. Reports are completely compatible with mobile, allowing you to define certain parameters and prevent jobs from being completed until all necessary information has been collected for the report.

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts/Notifications
Applications Management
Appointment Management
Appointment Scheduling
Asset Tracking
Automated Scheduling
Automatic Backup
Automatic Time Capture
Availability Management
Barcode / Ticket Scanning
Barcoding/RFID
Bid Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometrics
Booking Management
Built-In Database
CRM
Calendar Management
Calendar Sync
Calibration Management
Chemical Management
Client Management
Client Portal
Communication Management
Contact Database
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Management
Document Templates
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Database
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
Facility Scheduling
Failed Inspection Tracking
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Pest Control Companies
Forms Management
GPS
Geographic Maps
Geolocation
Graphical Data Presentation
Image Capture
Image Library
Incident Management
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Lead Management
Location Tracking
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Time Tracking
Multi-Company
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Multiple Billing Rates
Multiple Projects
Offline Access
Offline Time Tracking
Online Booking
Online Time Clock
Online Time Tracking
Overtime Calculation
PDF Conversion
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Photos / Images
Predictive Maintenance
Preventive Maintenance
Product Catalog
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Report Templates
Reporting & Statistics
Reporting/Analytics
Resource Scheduling
Role-Based Permissions
Route Optimization
Routing
SMS Messaging
SSL Security
Scheduling
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Semantic Search
Service History
Sick Leave Tracking
Skills Tracking
Status Tracking
Stock Management
Subcontractor Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Warranty Tracking
Work History
Work Order Creation
Work Order Management
iCalendar Support
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts/Notifications
Applications Management
Appointment Management
Appointment Scheduling
Asset Tracking
Automated Scheduling
Automatic Backup
Automatic Time Capture
Availability Management
Barcode / Ticket Scanning
Barcoding/RFID
Bid Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometrics
Booking Management
Built-In Database
CRM
Calendar Management
Calendar Sync
Calibration Management
Chemical Management
Client Management
Client Portal
Communication Management
Contact Database
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Management
Document Templates
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Database
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
Facility Scheduling
Failed Inspection Tracking
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Pest Control Companies
Forms Management
GPS
Geographic Maps
Geolocation
Graphical Data Presentation
Image Capture
Image Library
Incident Management
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Lead Management
Location Tracking
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Time Tracking
Multi-Company
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Multiple Billing Rates
Multiple Projects
Offline Access
Offline Time Tracking
Online Booking
Online Time Clock
Online Time Tracking
Overtime Calculation
PDF Conversion
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Photos / Images
Predictive Maintenance
Preventive Maintenance
Product Catalog
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Report Templates
Reporting & Statistics
Reporting/Analytics
Resource Scheduling
Role-Based Permissions
Route Optimization
Routing
SMS Messaging
SSL Security
Scheduling
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Semantic Search
Service History
Sick Leave Tracking
Skills Tracking
Status Tracking
Stock Management
Subcontractor Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Warranty Tracking
Work History
Work Order Creation
Work Order Management
iCalendar Support
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts/Notifications
Applications Management
Appointment Management
Appointment Scheduling
Asset Tracking
Automated Scheduling
Automatic Backup
Automatic Time Capture
Availability Management
Barcode / Ticket Scanning
Barcoding/RFID
Bid Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometrics
Booking Management
Built-In Database
CRM
Calendar Management
Calendar Sync
Calibration Management
Chemical Management
Client Management
Client Portal
Communication Management
Contact Database
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Management
Document Templates
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Database
Employee Management
Employee Scheduling
Equipment Tracking
Estimating
Facility Scheduling
Failed Inspection Tracking
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Pest Control Companies
Forms Management
GPS
Geographic Maps
Geolocation
Graphical Data Presentation
Image Capture
Image Library
Incident Management
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Lead Management
Location Tracking
Maintenance Scheduling
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Mobile Time Tracking
Multi-Company
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Multiple Billing Rates
Multiple Projects
Offline Access
Offline Time Tracking
Online Booking
Online Time Clock
Online Time Tracking
Overtime Calculation
PDF Conversion
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Photos / Images
Predictive Maintenance
Preventive Maintenance
Product Catalog
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Report Templates
Reporting & Statistics
Reporting/Analytics
Resource Scheduling
Role-Based Permissions
Route Optimization
Routing
SMS Messaging
SSL Security
Scheduling
Search/Filter
Secure Data Storage
Secure Login
Self Service Portal
Semantic Search
Service History
Sick Leave Tracking
Skills Tracking
Status Tracking
Stock Management
Subcontractor Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time Tracking
Timesheet Management
Vacation/Leave Tracking
Warranty Tracking
Work History
Work Order Creation
Work Order Management
iCalendar Support
Visit WebsiteCompare App

Mobile apps

iOS App


4 reviews

Requires iOS 10.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


177 reviews

Synchroteam Feature Reviews

25 reviewers had the following to say about Synchroteam's features:

Chris R.

Great for small-medium businesses

2018-03-08

Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks.

Pros

Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management

Cons

Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thanks for submitting a review, and for mentioning that Synchroteam is great for small-medium businesses. We built Synchroteam with computer repair business like Etron Solutions in mind!

Have you seen the new support article we posted about time tracking (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) We think you'll like it!

Also, we have an affiliate program, if you¿d like to refer your customers or partners. (https://www.synchroteam.com/affiliates.php)

Thanks again for the great feedback!

Read more
Alejandro T.

I has improve our daily operations in comparison to the manual old fashion way we used to have.

2018-02-08

We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.

Pros

This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.

Cons

I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency.

Read more
John K.

Overall Good. Nice to see aesthetic and time keeping updates.

2018-05-14

Pros

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Cons

/asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Read more
Anonymous
(Food & Beverages company, 51-200 employees)

Helpful, but a little underdone

2018-10-06

Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.

Pros

Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized

Cons

Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

Read more
Charles A.

Great custom field reporting capability

2019-06-28

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Pros

The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Cons

The mobile app is great for field techs, but there is no mobile admin capability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Read more
Lucas l.

How Synchroteam change our lives

2018-08-31

My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.

Pros

- Simplicity - Functionality - Continuous development - Amazing price! - Self-serving platform I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

Cons

I will add some Asset management features like: - Recording meters readings - Set up alarms with this readings - Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office. - At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Read more
David P.

Excellent product with useful features

2019-01-11

.

Pros

Easy of use. API for interfacing with your ERP system.

Cons

A users needs two logins if they need to use the web site and the mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you for reviewing Synchroteam David- we are glad Interpump Hydraulics (UK) Ltd has found our field service management features useful! We are happy to hear that you are utilizing our API connection for your ERP system and enjoy the photo embedding capabilities in our customizable client invoices. Thank you for your feedback regarding double accounts when technicians need mobile access, we are currently working on a solution. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Read more
Howard H.

Productivity and control way up!

2012-01-18

From a job planning and tracking perspective, this is by far the best solution I have seen.

Pros

Live synchronization with the mobile clients.

Cons

Their support team was very helpful and we now understand how important and powerful this feature is.

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No

Response from Synchroteam


Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money.

Read more
Micah A.

Good value for price

2020-07-15

Pros

Customizable forms and customizable templates were the biggest selling point and are great.

Cons

Technicians are so limited in their permissions which is not ideal for empowered employees or small shops.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Y.

Efficient. Informative. Useful

2017-02-22

The biggest for me was their inventory system.

Pros

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons

missing some features, for example can't search by serial number

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Synchroteam

The first time I saw it I wasn't sure what to think. Dark brown and orange with blue text? It's fine, you get use to it and it works. I like the way it looks now, somehow comforting.

Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Read more
Uzair Khan

Finally found what I was looking for

2014-01-29

The best feature I admire is my engineers can use the mobile app in offline mode means no need to worry about internet.

Pros

Mobile app can be used in offline mode, schedule engineers according to Skills, earliest arrival or shortest distance, numerous free connectors, customer portal, import jobs, customer, site etc, more efficient to use, job report are super easy

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No

Response from Synchroteam


Thank you for reviewing Synchroteam Uzair- we are glad we were the solution you have been looking for! We are happy to hear that the free trial and demo service was able to show you all the fantastic features Synchroteam has to offer. It is fantastic to hear how your appliance service and repair business has grown since using Synchroteam, and how our customer support team was able to get you there. Since your engineers benefit from the mobile app, especially in those low-coverage areas, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Read more
Ian M.

For a field-based service team Synchroteam fits our business extremely well, and is great to use

2018-05-09

Pros

- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems

Cons

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Read more
Dana Elena M.

our team and our clients like the software. it is pretty easy to understand how to use it.

2016-03-22

there are few things I'm looking forward to be implemented: 1. service contract with SLA 2. reports on SLA met or not met 3. recurring scheduling which can already be assign to service technician 4. report on activities 5. reports per clients and type of clients 6. every time i revise a report all the previous data related to jobs is not showing in the report.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Dana Elena for your feedback! We are pleased to hear the employees and clients of German Imaging Technologies Dubai find Synchroteam¿s software easy to use. We appreciate your requests for enhancements on reporting and synchronizing. Please check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases. Our support (https://support.synchroteam.com/) is also available to answer any process related questions, issues you may be facing, or other suggestions for improvements!

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Jackson R.

Finally someone gets this right

2012-01-18

There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable.

Pros

Feature set, Planning tool, Workflow, mobile clients for multiple platforms

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No

Response from Synchroteam


Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

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Michel K.

Great solution for my business

2012-01-17

A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

Pros

No more paper.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No

Response from Synchroteam


Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

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Danson M.

Enables dispatch management in an easier mode

2018-05-30

The workflow is smooth and manageable

Pros

There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users

Cons

In areas where there is slow connection tracking down the various employees can be challenging in that situation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Ben W.

Excellent Software with excellent service

2019-08-18

Pros

Any new integration needs support and the Synchroteam support are available immediately.

Cons

Took some time to set up a custom job report

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

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Ryan P.

Not great, not terrible

2017-12-27

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pros

It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Cons

I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

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Joe L.

Initial review

2019-06-20

Would like to see the GPS and invoicing modules improved.

Pros

Streamlining of my team's dispatching process

Cons

Lead tech controls time on jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Alejandro A.

Synchroteam review

2019-03-01

Very good

Pros

The ability to manage digital reports and quotations directly from the Cell phone.

Cons

not being able to include a check list besides the report template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Aniel S.

All the tools, requires trial and error

2018-09-07

Its been great we had on issue initially with the API version initially but so far has been a good experience.

Pros

It has a lot of features, free trial to test things out, open API to allow for custimization.

Cons

It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Marco M.

Customizable system

2019-03-01

Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.

Pros

Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.

Cons

The possibility of doing activities in a massive way is limited to an advanced understanding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Tanya M.

Verified Reviewer

Lots of features, lots of quirks

2019-02-20

Pros

There are a lot of features making this an excellent tool for a field service company to schedule, invoice, estimate, and keep track of inventory all in one platform.

Cons

After we started to sync our customer database in we noticed everything was entirely wrong. While it does sync with Zoho CRM, it doesn't allow us to field map at all. None of our customers synced properly, and it would've forced us to change the way we work and organize our information to work around the software. That really defeats the purpose. If they improved their native syncing to include field mapping I think it'd be a 100% better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No

Response from Emily


Thank you Tanya for your review of Synchroteam’s Mobile Workforce Solution. We are glad to know your company has found our scheduling, invoicing, estimating, and inventory tracking features to be satisfactory for a Field Service team. We apologize for the limitations you faced with the Zoho CRM syncing, and have forwarded it to our support team to look into potential solutions. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Adam B.

Great overall Product

2020-06-08

Pros

Overall this is a great product to be able to keep our team organized and being able to track existing and past jobs. Job reports are great to be able to go back on jobs and find out what was done and go over site pictures.

Cons

If this could be an automatic feature it would be great.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Adam, we appreciate you taking the time to review Synchroteam's field service management solution, and are pleased to hear you have found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our job reporting tools, and that Synchroteam has been able to help keep your business organized. We will notify our support team regarding your GPS location automatic feature request, as well as Sage 50. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

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Steven H.

The support staff is awesome and provides great support as needed. The software is pretty straight forward

2018-02-13

schedule all my crews keeps track of jobs upcoming and past.

Pros

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Cons

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Synchroteam


Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.

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