Synchroteam Case Study

Synchroteam

Field service management software. Live support. Free trial.

4.42/5 (43 reviews)

Synchroteam use case: William Davis

William Davis

Verified Reviewer  
27th of July, 2016
No Support

I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

What do you like best?

OK fit all field service software at a fair price

What do you dislike?

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Why did you end up selecting Synchroteam over other applications?

Seem like a good fit

If so, why did you switch?

Seem like a better fit

What is your main use case with Synchroteam?

To dispatch to field service tech

Give one example how Synchroteam has improved the way your organization functions

At this point no improvement just a lot of unnecessary stress in having to start all over and move company data

What is your ROI?

-10,000.00 lost to move my data

Likelihood to recommend

0/10

Recommendations to others considering Synchroteam

Don't waste your time. Support is the most important part of the software and this company has none! This error will cost me hundreds of hours and thousand of dollars to move my data

Time used

6-12 months

Frequency of use

Daily

Rating breakdown

Value for money
Ease of use
Features
Customer support