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SYSPRO vs LiveAgent Comparison

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Overview

SYSPRO is an ERP software that helps companies in integrating and automating core business processes to improve overall performance.

Category Leaders

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

45

36

11

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

5

4

3

2

1

743

249

24

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

This is the thing I like best about this product; that it is extremely stable and accurate.

MG

Michael G.

Also great for our ISO quality system requirements. We currently don't have accounting integrated with the system, so I cannot attest to the performance of that side of things.

MM

Melissa M.

If we have any technical issues, working with support is enjoyable and resolved quickly. Customized screens, forms, and fields are available based on your requirements and usage.

JH

James H.

Pros

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

aka r.

Cons

A bad implementation can lead to a bad experience with this product.

AG

Anne G.

The long process of data entry pays off when you can retrieve information with minimal searching. This system defaults are too limited and lack enough information.

RR

Ross R.

There is nothing that I am aware of that I would consider as a negative to the service that they provided.

BS

Bill S.

Cons

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

Govind R.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

DR

Daniel R.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Batch Communications
  • Billing & Invoicing
  • Bills of Material
  • Blended Call Center
  • CMDB
  • CRM
  • Calendar/Reminder System
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Enterprise Asset Management
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • Financial Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • General Ledger
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Order Management
  • Order Processing
  • Outbound Call Center
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Project Time Tracking
  • Purchase Order Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Referral Tracking
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Screen Sharing
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Warehouse Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features165
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Batch Communications
  • Billing & Invoicing
  • Bills of Material
  • Blended Call Center
  • CMDB
  • CRM
  • Calendar/Reminder System
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Enterprise Asset Management
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • Financial Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • General Ledger
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Order Management
  • Order Processing
  • Outbound Call Center
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Project Time Tracking
  • Purchase Order Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Referral Tracking
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Screen Sharing
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Social Media Integration
  • Social Media Monitoring
  • Softphone
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Warehouse Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations40
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations128
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier