ONLYOFFICE Case Study

ONLYOFFICE

Cloud Office Suite

4.51/5 (278 reviews)

ONLYOFFICE use case: Jorge Van Krieken


Verified Reviewer  
1st of September, 2016
Good app, Bad support

It is a good application, but the support is very bad...we never have a right answer, they take days to answer, and it looks like the company is runned by one single person. Never found out who is the manager, and there is nobody to complaint when you get bad support services. Good software, but for those who do not need a business stability....well...you'll get quite nervous not knowing whats going to happen if there is a problem.

What do you like best?

Good price, lots of features

What do you dislike?

Important features are not there (like automatic syncronization with Drive or Dropbox), also photo gallery is missing. No way to your network fellows know when there is a new document on a project, And no communication with the managers. It looks like the company is runned by a single person, Eugene. This person answers the online chat and will tell you to send the request to support. You do that...and one day later the same Eugene replies! Usually, you get no solution for your problem. Or you just give up.

Why did you end up selecting ONLYOFFICE over other applications?

more economic

What is your main use case with ONLYOFFICE?

projects and CRM

Give one example how ONLYOFFICE has improved the way your organization functions

Projects

Likelihood to recommend

2/10

Recommendations to others considering ONLYOFFICE

It is a good app, but you have to be carefull if you need assistance. It looks like there is a problem with client service management, and when we look to a app, this is a key issue to considere.

Time used

1-2 years

Frequency of use

Daily

Rating breakdown

Value for money
Ease of use
Features
Customer support