NetSuite vs Microsoft Dynamics CRM Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Collin Greene

Good full function ERP for Mid sized company

2018-04-20

Pros

Microsoft dynamics is a well rounded ERP for the mid sized companies. Core functionality is included and it plays nice with other Microsoft products

Cons

The product shows its age sometimes is its clunkiness (dating back to great plains) and it seems to struggle in keeping up with the market saturation fo Netsuite. These effects are felt with the available integrations relative to Netsuite

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Microsoft Dynamics CRM Reviews
Microsoft Dynamics CRM
Online customer relationship management solution
Read more
David So

Solid ERP

2018-03-16

Pros

Gets the job done and competes well with NetSuite. Overall, solid functionality that includes CRM as well

Cons

Some features you have to contact the partner and buy separately. Configuring those is hard and usually leads to unknown issues. But still worth overcoming if you plan to be on this ERP for a while

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Microsoft Dynamics CRM Reviews
Microsoft Dynamics CRM
Online customer relationship management solution
Read more
Or Cingilli

Old School Meets Cloud

2014-10-31

Pros

I love the stability of Microsoft and the integration with other software like GP and AX.

Cons

Dynamics CRM is old school in my opinion and lacks the ease of customization and flexibility of Salesforce and NetSuite.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

3/10

Recommendations to others considering Microsoft Dynamics CRM

Definitely check out Salesforce.com before purchasing.

Source: Software Advice
Helpful?   Yes   No
Microsoft Dynamics CRM Reviews
Microsoft Dynamics CRM
Online customer relationship management solution
Read more
Or Cingilli

Old School Meets Cloud

2014-10-31

Pros

I love the stability of Microsoft and the integration with other software like GP and AX.

Cons

Dynamics CRM is old school in my opinion and lacks the ease of customization and flexibility of Salesforce and NetSuite.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

3/10

Recommendations to others considering Microsoft Dynamics CRM

Definitely check out Salesforce.com before purchasing.

Source: Software Advice
Helpful?   Yes   No
Microsoft Dynamics CRM Reviews
Microsoft Dynamics CRM
Online customer relationship management solution
Read more
Howard H

An Accountant's View of Microsoft Dynamics

2018-12-20

It was an OK software, but we found NetSuite to be a better fit for our company.

Pros

It was very easy to use, most features you could figure out on your own without any training.

Cons

It had limited features and was not very easy to customize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Microsoft Dynamics CRM Reviews
Microsoft Dynamics CRM
Online customer relationship management solution
Read more
Carol Hodges

Not my favorite but not the worst

2017-12-14

Pros

Easy to learn & use. Has interface with Outlook for tracking emails. I can't think of anything else 'great'. Offers lots of ways to filter/search for reporting I guess. Though I think Salesforce still better.

Cons

Needs to be more like NetSuite or Salesforce in that respect.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Microsoft Dynamics CRM Reviews
Microsoft Dynamics CRM
Online customer relationship management solution
Read more