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NetSuite

The World’s Leading, Most Deployed Cloud ERP Solution

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NetSuite Reviews - Page 4

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1,458 reviews

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Sara M.

Computer Software, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Your SASS business under control

Reviewed 8 months ago

It is a very good tool for accounting purposes, orders, contracts, reports, payments, expenses and hr lists.

Pros

The order processing and the reporting. You can add your monthly, yearly subscriptions and send your invoices on time. Modify your orders, contracts and have it all together

Cons

Maybe, the support team and the partner structure for doubts and questions

Vendor response

Thanks for taking the time to leave a review, Sara! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

TW
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Tim W.

Packaging and Containers, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Jack of All Trades - Master of None !

Reviewed 4 years ago

We have been using Netsuite since 2006, the implementation (by Netsuite) was a shambles and cost several thousands (£) to get put right. Netsuite's CRM is woeful, we had better CRM in 2006 using Goldmine. I think Netsuite is summed up by the additional software / SAAS we use in place of the Netsuite offering: Sugar CRM for CRM Sugar Market for Email Marketing Big Commerce for Website Waer Systems for WMS Netstock for Sales Forecasting / Demand Planning Netsuite claims to be able to do all of the above, it may do, but to such a poor level, it's not a viable option

Pros

I struggle to think of any Pros, Netsuite is not a very Customer focused company and things have got worse since it was acquired by Oracle

Cons

It's expensive for what you get And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive The annual renewal with Netsuite is an unpleasant and unnecessary fight every year In June 2020, mid Covid and it's impact on business around the world, Netsuite is trying to increase it's prices by 8% !!! For what ? It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality. Quite how Netsuite can claim to be a solution is beyond me !