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The Receptionist vs ALICE Receptionist Comparison

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Overview

Ease visitor chaos with The Receptionist for iPad. Configure your visitor experience around your specific business needs...

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$239/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

179

44

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(26)

5

4

3

2

1

16

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

It's easy for visitors to reach their designated party. Also the times I have reached out to Customer Service they have been very efficient, friendly and just overall helpful.
I love that we can make this extremely customizable so that the clients feel like they're truly getting taken care of and not just another number.
The Receptionist for iPad looked like a "User" Friendly option and it has turned out to be a simple way to resolve our issue, without making it too complicated for the visitor.

Pros

What I like most is the advanced visitor management this software offers. It's the most advanced in my opinion.
Easy to use, responsive and filled with great features.
Making necessary adjustments is made easy by their great tech support.

Cons

USPS and Fedex complained about our last application that we put in the field because they didn't want to type anything in and it was too confusing.
While i'm not 100% sure it has anything to do with the app, sometimes when a guest is typing in their name the keyboard goes completely crazy and makes it difficult.
The only problems we've had, is when there is an apple update, the iPad is not compatible with the iPad Receptionist app. I have to continually delete and re-download the program and printer.

Cons

Alice has very neatly replaced the live receptionist we lost in the 2008 crash.
We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.
Manual updates and no wireless option at the time.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features30
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Calendar Management
  • Call Routing
  • Chat
  • Check Processing
  • Client Management
  • Client Portal
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Digital Signage
  • Digital Signature
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Logs
  • Event Scheduling
  • ID Scan
  • Knowledge Base Management
  • Label Printing
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Real Time Notifications
  • Receiving
  • Registration Management
  • Request Assignment
  • SMS Integration
  • Self Service Portal
  • Third Party Integration
  • Two-Way Audio & Video
  • User Photos
  • Video Conferencing
  • Video Streaming
  • Visitor Registration
  • Visitor Tracking
  • Widgets
  • Total features33
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Calendar Management
  • Call Routing
  • Chat
  • Check Processing
  • Client Management
  • Client Portal
  • Contact Database
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Digital Signage
  • Digital Signature
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Logs
  • Event Scheduling
  • ID Scan
  • Knowledge Base Management
  • Label Printing
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Real Time Notifications
  • Receiving
  • Registration Management
  • Request Assignment
  • SMS Integration
  • Self Service Portal
  • Third Party Integration
  • Two-Way Audio & Video
  • User Photos
  • Video Conferencing
  • Video Streaming
  • Visitor Registration
  • Visitor Tracking
  • Widgets

Integrations

  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ALICE Receptionist

hey Alice

Reviewed 2 years ago

Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Pros

Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

Cons

She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

Vendor response

Thank you! We are so pleased that ALICE meets your needs.

The Receptionist vs. ALICE Receptionist

See how The Receptionist and ALICE Receptionist stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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