The Receptionist for iPad vs Sine Comparison

There are multiple methods to check in. The dashboard is easy to manage for front desk receptionist.

The badge is not able to be customized. It would be great if we can modify the badge to meet our needs.

Cheers for the feedback, Emma and we hear you regarding the customised badges. It's something we're considering and we'll let you know of any future enhancements regarding this.

The system is easy for visitors to use, minimal assistance needed from Receptionist to get people checked in.

We didn't like the photo taking function due to the angle of our ipad so have turned it off. Visitors also didn't like having their photo taken.

Thanks for the review Jessica. Really appreciate it and glad all has been easy for your visitors so far.

Simple but feature rich

Only for iPad

Awesome to see our software has been a success for you and your team, Tyson. Thanks for the feedback and reach us if you think we can help Cara inc. further. Appreciate you taking the time to review us.

The notifications are great. When the receptionist is away I can still know when my visitors arrive.

Nothing significant that we have found yet. This fit our bill quite nicely right out of the box. We would like to see some more customization in the future.

Cheers, Dan. Appreciate the review. What sort of customization are you after? We'd be happy to explore your use case more and see where we can help a little more.

It works well WHEN it's working. Data syncs instantly to the dashboard from the iPad. Easy for end users and receptionists.

We received a trial kit for testing and it didn't work. Spoke to 3-4 people to try to get it working and wasted the whole day trying to setup everything from scratch. Ended up send it back for a second kit then had issues setting up the printer. Don't expect any training from them as they just tell you to go to the site (this is a terrible first impression). As the admin, it has limited search filters and customization on the dashboard. Troubleshooting the printer would be very difficult for non-technical users as their support team assume you can do these tasks. This is a concern for us as we plan to roll this out to multiple sites and I don't have time to troubleshoot since Sine do not have any onsite support.

Thanks for the feedback Victor, and sorry again that the original hardware was a dud. Lucky we were quick to get that replaced :) All hardware and software comes preconfigured ready to go on arrival. If you had trouble logging in or getting started, please let us know where we can improve the Quickstart Guide that came with the order to help get you up and running. We provide 24 hour global support via online chat, phone or email. Reach us anytime. Our support knowledge as help.sine.co is also useful and offers step-by-step, visual guides that are easy even for non-technical users. You can also schedule us in for online training anytime via calendly.com/sine

Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

No cons were added to this review

Hi Josh, Thanks for the great review of Sine and glad it's simplified the hassle of who's turn it is to get the door at the coworking space. We're always introducing new features, particularly to our reporting and host functionality; so do keep an eye of for these, but we'll send you an update via newsletter too. :) Great to hear Sine has helped improve how you manage That Space; and it's great to be a part of the thriving coworking community.

No receptionist needed. It let's us know when the person is here and let's us know when they leave.

Works well but when they take a picture, they usually come out too dark. We might have to put a lamp out.

Thanks, Abel. Appreciate you taking time to review our software. Stylus' aren't hugely demanded from our customers so we don't offer them via our online shop, but hopefully you were able to source your own. :)

Can handle a very large number of visitors, especially at the receptionist. The software can easily track the number of visitors in the company, their purpose for visiting and the time they spent.

The system has a tendency of freezing which dictates the user to reset the whole system. The developers should also an image sign-in protocol for users.

Ease of access to sign in, ease for deliveries to be sent through for communication, application on Ipad is fairly easy to use.

Haven't tested out more options but will look into adding in more people for backup if needed (as comms are sent via SMS).

Very simple to set up and roll out. Plenty of customization options to fit different styles, but with the interface, makes reviewing these option choices easy.

No complaints about the software, more from equipment support (enrolling iPad through corporate system when cannot get iPad purchase into Apple DEP / not using Sine iPad maintenance program).

Awesome review, Anthony. Thank you. Glad all is working well there.

Frees up the receptionist time with not having to announce visitors. Reception does not need to be manned when visitors enter.

Every now and then it doesn't recognize a return visitor and all details need to be entered again, frustrating for the visitor.

Cheers Jane for submitting a review. If it doesn't take up too much of your time, the next time a returning user here doesn't seem to work, please contact our support team via online chat on the dashboard or 0881215956 and we'll help you troubleshoot in real-time. Glad things are working well there for Rural Co.

Sine is very efficient. With notifications going to the recipient, a duplicate to myself as well as our mobile phones, there is less chance of a visitor being left unattended in the lobby. Recipients are notified directly therefore others do not have their work disrupted to answer a doorbell.

Sometimes Sine does not notify me by my cell. When checking out almost all visitors not familiar with virtual reception will try to scan the QR code on the screen projecting their image instead of the camera

No pros were added to this review

No cons were added to this review

Hi John, The system is designed to remained powered on, but there are a couple of options available to you to solve switching on and off the iPad. 1. Turn on AssistiveTouch on the iPad https://support.apple.com/en-au/HT202658 2. You could always change your stand type. Visit our store here https://shop.sine.co/ Thanks for the feedback and great to hear your finding the software useful.

I LOVE the logs of visitors. I love that you can make notes for visitors to see OR NOT to see. I love that the search function allows you to search part of a name and narrows down the results. I truly love everything about it.

I wish that we had a timestamp for each logged visitor, so we can see when visitors were input into the system. We have had a few occasions when we know the visitor wasn't in the system, but then magically was...... and we know they added them later but we can't "prove" it.

Makes signing in easy and when there is a line up for customers to speak with the receptionist, Sine makes it quick for people just signing in to see someone as they don't have to line up.

There isn't really anything that I don't like about Sine

Basically everything

sometimes the app freezes causing us to reboot the iPad

Thank you for the positive review John, and glad we're helping another important asset in the JLL portfolio. If you're app freezes in future, please send logs via the settings of the app to info@sine.co. It may be related to the hotspot and connectivity we've provided too; so please keep record of any dropouts and we can replace hardware if required. We're always releasing new features and making system enhancements, so contact us anytime with any further feedback you may have.

the mobile app works well together with iPad at reception.

it cannot find nearby sites sometimes, have to scan the QR code to check in.

The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

Thanks Sharon for the review. Glad to see Sine is working well for EthosEnergy. Perhaps ensure your iPad is running the latest iOS to see if this resolves the rebooting requirement. Reach us anytime if we can help.

It is user-friendly, both for visitors and staff. People have reacted positively to the change in our Reception area due to this process.

Sometimes the system/ipad freezes and has to be reset.

Thank you for the review and excellent feedback Helen. Great to have St Peter's Woodlands on board. We'd be happy to assist with any help you require, to help you get the most out of Sine. You can reach our customer success team via online chat, phone and email support any time, and full support guides via https://help.sine.co/ Please ensure you have the latest version of iOS and SinePoint Pro on the iPad, and all should work as normal.

Automatically uploading information through the API easily ensures that staff information is kept up-to-date and synchronised with other data sources (such as an LDAP Directory). The simple interface is also easy for visitors of all backgrounds to use.

It's quite limited or restricted in terms of customisation making it difficult to use as a replacement for a human receptionist. For example, adding buttons to the idle screen for walk-in visitors such as job seekers, or customising email notifications to CC a team as well as send to the host simply aren't possible.

Cheers Adam, and great to be working with you and Programmed nationally. Always appreciate the feedback and we'll pass this onto our Product Team. Reach us anytime.

We don't have a receptionist so our visitors can contact the employee they are coming directly to let them know they're here, rather than using the doorbell which can be distracting to the rest of the team.

There sometimes can be a delay between the visitor checking in and the team member receiving or noticing the text or email.