The Receptionist Features

The Receptionist

Cloud and iPad based Visitor Management System

4.75/5 (192 reviews)

The Receptionist Feature Summary

  • Simple visitor logging
  • 2-way SMS communications
  • 2-way email communications
  • Visitor photos and badges
  • Badge printing
  • Message forwarding
  • Accept deliveries
  • Date and time stamps
  • Detailed visitor log
  • Customized look & feel
  • Signature capture
  • Build your own buttons
  • ITAR Compliant
  • Kiosk with iPad available for purchase
  • Import your contacts

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Compliance Management (188 other apps)
Custom Fields (176 other apps)
Customizable Reporting (238 other apps)
Data Import/Export (236 other apps)
Document Storage (180 other apps)
Inventory Management (192 other apps)
Inventory Tracking (195 other apps)
Invoice Management (180 other apps)
Monitoring (180 other apps)
Multi-Location (159 other apps)
Real Time Data (209 other apps)
Reporting & Statistics (215 other apps)
Third Party Integration (213 other apps)
Workflow Management (203 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


14 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPad.

The Receptionist Feature Reviews

25 reviewers had the following to say about The Receptionist's features:

Paul Deane

Very simple and easy to use! It's simplicity results in some limitations, but overall great.

2018-02-27

It's great at replacing a paper sign-in sheet allowing us to keep track of who is in the building and maintaining a history.

Pros

The interface is professional and polished.

Cons

Also it's multi language support is limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Paul,

Thanks so much for taking the time to post a review about The Receptionist for iPad! I really appreciate your compliments and candid feedback about the customization options you are interested in. Would you be able to send me an email with details around what customization options you'd like us to implement including how we can improve our multi-lingual feature? I will personally enter your feedback into our feature request system and it will have an impact on the future of our software.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Cathy Brown

Great app, great service

2016-07-14

Being able to customize it (daily, if necessary!)

Pros

Customizable, easy to use (for admins and visitors), and the visitor log works well for auditing purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering The Receptionist

Just try it - it's worth it. It makes life so much easier for your visitors.

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Cathy,

You're the best and thank you for your kind review! It has been such a pleasure working with the NFPA. Let us know if you need anything at all! Have a wonderful day and a fantastic weekend.

Sincerely,
Andy Alsop, President
andy@theipadreceptionist.com

Read more
Claire Sun

Good product and great customer service!

2017-09-06

Gave our receptionist the freedom of not having to hand-write visitor badges. Overall, it looks better when entering our office, visitors are excited to use it.

Pros

Management on website is user-friendly, any changes are quickly reflected on mobile app

Cons

IT Department found limited/missing customization abilities for: button size, fonts, background/page image, clock header, layout/location, padding/margins.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hello Claire!

I am so glad you have experienced our Radical Support! Making sure our customers are happy with their experience is a top priority for The Receptionist.

I am also happy that you have been able to take advantage of our drag-and-drop badge customization feature. This has proven to be very popular with our customers.

I have added your two feature requests to our feature request tracking system. You'll be happy to know that both are high priorities for us. We will update you as we make progress on language localization and additional customization options.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Read more
Sharon Prophet

The iPad receptionist is a great system, easy to use

2017-07-27

visitor tracking and appointment notification

Pros

The adaptability of the program and ease of use , visitors find it easy to use.

Cons

Perhaps instead of using email as the return recognition trigger the visitors mobile number would be quicker, not a big deal it would just be quicker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hello Sharon,

Thank you for posting a review about The Receptionist for iPad!

Thank you also for pointing out the feature enhancement for returning visitors. We take feature requests very seriously. I have logged the request in our feature tracking system and attached your contact info so you will be notified when that feature enhancement has been developed.

We are so happy that The a2 Milk Company has been part of our Australian Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Tanya Mason

We have been very happy with the service, it has allowed our receptionist to step away when needed.

2017-06-26

Pros

The report option has been incredibly helpful to keep paper trail down and able to keep things electronically.

Cons

I wish the home screen had more customizing options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Tanya,

I am thrilled that you are happy with The Receptionist for iPad!

We take feature requests very seriously. I have logged the request for more home screen customization in our feature tracking system and attached your contact info so you will be notified when that feature has been developed.

Welcome to The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Danielle Thompson

So helpful

2017-07-27

Pros

Being in a company where visitor records are reviewed and audited, this service really helps me.

Cons

There are a few features that would make the service a little more practical when dealing with the day to day processes of monitoring and editing, but the software continues to grow with the needs of our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Danielle,

I appreciate your posting a review about The Receptionist for iPad! I am glad that the service is helping out.

Can you please send me an email with the list of things that you are referring to when you say "There are a few features that would make the service a little more practical"? We take feature requests very seriously and I want to be sure that we get that list from you.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Barb Helm

First line for visitors.

2017-07-14

Time

Pros

Helps to not have to have someone physically sign people in, eliminates paperwork, makes it easier for audits.

Cons

Takes to much time waiting to "notify contact" and print label.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Barb!

Thank you for posting a review about The Receptionist for iPad. I am glad the software is making life easier for PolyOne DSS. We are so happy to be working with PolyOne!

The behavior you are describing is not normal and we should be able to help you resolve the issue. I am going to email you directly and we will work with you to resolve this.

Thank you for being a member of The Receptionist Family!

Sincerely, 
¿Andy Alsop, President ¿andy@thereceptionist.com

Read more
Alan Reeder

incredibly happy with the service

2016-08-25

fantastic support team. They are very supportive, efficient, and positive. I have yet to come across a question that they weren't able to answer quickly.

Pros

contractor/visitor management is 100x's easier for me as an EHS manager

Cons

doesn't order replacement pens for me like the old receptionist ;)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering The Receptionist

Great tool for visitor/contractor management, and emergency evacuation situations

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Alan,

I love the pen ordering feature request! We can add a new button type - "Re-order Supplies" ;-)

But seriously, thank you for posting your review. Welcome to The Receptionist Family and please let us know if there is anything we can do for you.

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Marcy Cruz

The report function and e-mail notifications to our employees is a time saver for Admin. staff.

2017-08-29

Customization and automation.

Pros

We enjoy the e-mail notifications which alleviates that for Front Desk staff.

Cons

Sometimes it freezes, but that's just related to internal network connection. We don't have any other issues with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Marcy,

Thanks so much for being a long-term member of The Receptionist Family. You've been with us since before we changed our name from The iPad Receptionist!

I appreciate your taking the time to post such a nice review!

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Read more
Winston Philip

Yes. 5 Stars!

2016-12-12

We were looking to integrate a similar solution within our case management software but, at the time, that was not an option.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hello Winston,

I love your review! I guess I am biased though. ;-) I am impressed with what you all are doing at the Center for Urban Families. Keep up the great work!

Please let us know if there is anything we can do for you. Thank you for being a member of The Receptioinist family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Derek Corneliusen

TDK-Lambda Americas Inc.

2016-07-18

The visitor sign in/sign out and host notification processes are both intuitive and reliable.

Pros

The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Cons

The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering The Receptionist

Sign up and try it, you wont be disappointed.

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Derek,

Thank you so much for your very nice review! It was a pleasure meeting you last week at the TDK-Lambda facility. It's super impressive what you are doing and great to see so many high-end manufacturing jobs in the US! Let us know if there is anything we can do for you.

Sincerely,
Andy Alsop, President
andy@theipadreceptionist.com

Read more
Daniel Alley

Incredibly efficient and easy to use!

2017-11-14

Easy way to track visitors Keeps NDR records for us Automatically uploads records Repeat visitors aren't frustrated anymore!

Pros

Fast, simple, easy to check in, check out, and log visitors.

Cons

I would love to see a simple AD integration tool for this, but it's not like i'm hiring 30 people a week, so it's not a huge priority for us right now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Daniel,

I appreciate your taking the time to post a review about The Receptionist for iPad! I am glad that the system is working out well and that it puts Endeavor Robotics in a good light with your visitors.

We do have a way to integrate with your AD. I will email you separately to be sure you have received this info in the past.

Thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Kristopher Leslie

Modern app to help bridge a gap in most front desk operations.

2017-06-20

Pros

We are able to setup multiple ipad's to capture most visitors at most of our doors. Installation is simple and the web app works as intended. Simple for even our oldest of participants to use.

Cons

The reporting feature set is missing customization. Features to assist or aid in situations such as emergency or fire would help preparedness.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Kristopher,

Thank you for posting a review about The Receptionist for iPad!

We take feature requests very seriously. Have you already reported the items that you feel are missing from the application to a member of our team? If not, can you email me and let me know what those features are? I will log them on your behalf in our feature tracking system.

We have a lot of features surrounding safety. Have you seen this one? http://support.thereceptionist.com/security/how-do-i-access-my-visitor-log-what-if-there-is-an-emergency
I am happy to tell you more about safety features.

Please lean on myself or anyone else on my team if we can be of assistance.

Sincerely,
Andy Alsop, President
andy@therecptionist.com

Read more
Kray Zeller

We have been testing and using the iPad Receptionist App for about a year.

2015-12-10

We need the ability to identify the locations of where a visitor is checking in at.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Kray,

Thank you for your review. Last week we released the ability to identify the iPad location! Please download the latest version of The Receptionist app, go to The Receptionist settings on the iPad and you will now see two new fields - iPad Name and iPad Phone. The location is transmitted in the message to the contact or employee and it will also show up in the visitor log. Let us know what you think of this new feature!

Thanks,
Andy Alsop, President
andy@theipadreceptionist.com

Read more
David Folwell

Best Visitor Management Product on the Market.

2015-06-16

Great visitor management product for our 10 person office.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


David,

Thank you for your review, thank you for being a loyal customer of The iPad Receptionist and being part of our community. Lots of great features are being released regularly. If you ever need anything please feel free to reach out to me personally.

Andy Alsop, President
303-954-8282, Ext 101
Andy@TheiPadReceptionist.com

Read more
Aidan Curtis

Good and bad. Lacking features in specific areas.

2018-05-01

Pros

Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests. Everything works as it should.

Cons

(Maybe more statistics)

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Aidan,

I really appreciate you taking the time to send us your thoughts and feedback. Apologies for the delay in responding.

I just wanted you to know that I have logged your feature requests in our feature tracking system. Our product and engineering team takes feedback very seriously!

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Lauren Ellis

Very helpful and easy to use!

2017-05-09

Pros

Real time with notifications of guests and very easy to use!

Cons

There really aren't any cons about this system... maybe would be nice to have a bigger screen, and something that even lights up on the front so it'll draw more attention to guests coming into the office.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Lauren,

I really appreciate your taking the time to post a review about your experience with The Receptionist for iPad. I like the idea of having the iPad light up!

Let us know if there is anything we can do for you and thank you for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Mike Thiel

Easy to use and full of features

2015-12-03

I was looking for easy to use visitor management software but that also incorporated ITAR compliance - The iPad Receptionist won hands down.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Mike,

Thanks so much for your kind review! Thanks also for the feature list. We are extremely responsive to the requests of our customers and I am happy to say that number 1 and 2 are in the development queue so you and your visitors will be able to enjoy them soon! Thanks for being part of The iPad Receptionist "pack." :-)

Sincerely,
Andy Alsop, President
andy@theipadreceptionist.com

Read more
Sinéad Spollen

Fantastic from start to finish!

2017-11-01

Professionalism, Health & Safety compliance, value for money!!

Pros

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Sinéad,

Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team.

We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-)

Let us know if there is anything more we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Read more
Renee Carta

It has been a welcomed change to our office. Both guests and employees alike find it very helpful.

2017-09-20

Pros

What we like most about the software is the ability to customize every option.

Cons

The admin site does not automatically upload the visitor log when someone checks in or if there is activity with pick-ups and deliveries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Renee,

I really appreciate your posting a review about The Receptionist! I am so glad you are finding the software configurable to your needs.

Also, I can't thank you enough for submitting your feature requests. We take these requests very seriously. I have submitted posted them to our feature request system and attached your email address so that you will be notified when they are released.

Thank you for being a member of The Receptionist family!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Austin Segerstrom

Pre-Register and Returning Visitor

2016-09-21

We have audit requirements for the services we provide to our customers so typically we have always used a check in sheet.

Pros

Ease of use, low maintenance, it uses Apple.

Cons

The printed badges, they need some help with design. They are very basic right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering The Receptionist

When a software update is out and we update, the software moves around our buttons and settings. Not sure why but this seems to happen every time.

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Austin,

Thank you for taking the time to post such a thorough review! Updating the badge printing is on our development roadmap. We will let you know when we release more controls over badge printing.

We are also checking into the issue you are reporting about the buttons moving around.

Thank you for being a member of The Receptionist family and don't hesitate to reach out to us at any time!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Angela Lopez

Electronic Sign-in

2018-12-04

Pros

Customizable and we were able to request if the visitor is a US citizen for trade compliance purposes.

Cons

Working on enlarging the photo and name on the badge is there are options for this. If not, it should be added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Angela,

Thank you for taking the time to post a review about The Receptionist for iPad! I am glad that our ITAR Citizenship feature is working for Xylem!

Using our custom badge editor feature you can most certainly increase the size or make any other changes that you like to the badge. Here is an article with instructions:

http://support.thereceptionist.com/buttons/button-features/badge-printing

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Kristopher Leslie

Less issues compared to other vendors! Support is Grade A. Others have been closer to F.

2017-08-14

Pros

The web interface is simple enough to get use to.

Cons

Features such as a like an emergency list if a fire occurs with all the people in the building and maybe even procedures/ contact list. The api needs to be able to push data out to other SaaS systems/databases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Kristopher,

I am glad that you have experienced our Radical Support and that we are stacking up well against the competition.

Could you please send me your full list of feature requests? As part of our Radical Support we listen very closely to our customers regarding the improvements they think we could make to the software.

Safety and evacuation are essential parts of The Receptionist for iPad. Here is a support article on our Emergency Evacuation List feature that is built into the iPad app and how to access the list of checked in visitors from any device including a computer, a tablet or a smartphone:

http://support.thereceptionist.com/security/how-do-i-access-my-visitor-log-what-if-there-is-an-emergency

Thanks to you and the Dannon Project team for being a member of The Receptionist Family.

Sincerely, ¿
Andy Alsop, President ¿andy@thereceptionist.com

Read more
Jaclyn Leigh

Great reception option

2017-02-22

We affectionately dubbed our Ipad receptionist "CSR" and she is the first point of contact for our guests. Easy UI. Loved the integration with Slack.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Jaclyn,

Thanks so much for your review. In fact, because you named your virtual Receptionist for iPad "Pam" we have begun sending our Receptionists in a Box with a nametag giving them a name for our customers!

It's been a pleasure working with you!

Sincerely,
Andy Alsop, President
andy@thereceptionist.com

Read more
Faith Geiger

Helpful when our receptionist is out!

2016-05-11

Pros: Quick notification, easy to understand, nice look Cons: Would like there to be more customization options.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from The Receptionist


Hi Faith,

Thank you for taking the time to post a review!

We are serious about listening to our customers and their feature requests. We frequently release features and our customers say "you actually listened when I asked for that feature, I can't believe it!" We love hearing that feedback.

If there is anything we can do differently to earn those 2 extra stars in the Overall Rating please personally let me know!

Thanks again,
Andy Alsop, President
andy@theipadreceptionist.com

Read more