ThermoGrid Reviews - Pros & Cons, Ratings & more

Jobber

ServiceTitan

Service Fusion

Workiz

ThermoGrid is a cloud-based contractor management software solution designed for Field Service, HVAC-R, Plumbing, and Electrical companies that consolidates the full business cycle with features such as Scheduling & Dispatching, Inventory Management, Payroll, Invoicing, Marketing and more. 

ThermoGrid

Android

Linux

Web-based

Windows

iPad

iPhone

Partner

This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

Comfort Advisor

We have been very pleased and happy to be able to access all of our prices quickly and easily.

Office Manager

It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

Great customer service, great software good tools, very helpful to our company.

Manager

We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training.

Service, Sales, Admin

Enables people to do theor jobs better, quicker and serve clients at a higher level. The support is great, friendly and readily available.

Owner

Great software for any industry that cares about their bottom line.

Excellent Program with Superior Customer Service.

Hvac tech 

It works great when you have service it is easy to use and learn even if your not a computer tech person.

Accounts Manager

We liked that it had job costing. We liked you could enter model and serial number of units.

Been working with Thermo since day one and the company. It’s been fairly easy to learn and maneuver through when their are no glitches and good service area.

Accountant/Management

I'd say this program is a huge benefit for running our Heating and Cooling company.

VP Engineering Applied IoT

It was incomplete in capability and very difficult to adjust at the job site.

That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser.

I feel like I learn something new about this software program every day.

Very layered and takes some time to adjust. The price book not having pricing levels is a bit frustrating but recoverable.

Payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice. Development team is open to suggestions on improving the system.

Vice President

Credit card, banking and quickbooks integration works very well and eliminates a lot of data double entry. Flat rate pricing feature is a plus and is fully customizable to our company needs.

Successware

FieldEdge

Housecall Pro

FOUNDATION

Thermogrid has brought organization to our business. 

TG Review

Hello,

Thank you for your review of ThermoGrid.

We're pleased to hear that you find value in our scheduling and tracking capabilities, as well as the generation of gross margin data.

We provide the option for browser navigation as well as an Android or Apple App. We understand that software complexity can sometimes be a challenge and are actively working on enhancing user experience and making the interface more user-friendly, particularly for technicians using mobile devices.

It's gratifying to learn that ThermoGrid has brought organization to your business. Our aim is to provide tools that streamline operations and contribute to your success.

Thank you for choosing ThermoGrid and for sharing your feedback. If you have any further insights or needs, please feel free to reach out. We're here to support you.

Best regards,

ThermoGrid Team

Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use

Needs improvement 

Hello,

Thank you for sharing your thoughts on ThermoGrid.

We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness.

However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page.

Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features.

Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you.

Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success.

Best regards,

ThermoGrid Team

Overall the system works great for all that we do.  

Outstanding product!  

Clint, thank you for takin g the time to post a review for us. 

It has been a huge help for us for getting a better handle on the business. Things such as tracking numbers, KPI's, club memberships, and much more are so much more accurate and easier now with ThermoGrid!

TG Review 

Thank you Nathan for the positive review! We love working with your team and will continue to provide you with great service and a great platform.

Great support.  [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our system.  [SENSITIVE CONTENT HIDDEN] has been great spending time with me setting up the company and making sure I understand the reports.  [SENSITIVE CONTENT HIDDEN] is always so friendly and helpful and [SENSITIVE CONTENT HIDDEN] has been very helpful with customer communications.  Again, very good support.  

Service & Proformance

Thank you for the review Lance. 

Travis will be reaching out to help you with level pricing. 

Like it for being able to have history available of calls, from the past. 

HVAC paperless. 

Tim, thank you for the positive review! 

Just so you know we only have one area in TG you have to click save and it is the checklist for custom job docs. The reason for this is because if we saved between each click on the checklist it would slow it down on how quickly you could fill out the checklist. 

All the other data will save automatically without clicking a save button.

You are correct there are many benefits in TG and you are all doing a great job of getting them implemented.

Great software

Thank you Ben! We love working with you and your team! We are looking forward to  continuing to helping your business grow.

Great customer service, great software.....good tools, very helpful to our company! 

[SENSITIVE CONTENT HIDDEN] is the best!

Ina, thank you for the positive review.We appreciate the comment on our customer service and will continue to strive to exceed your expectations.

Great software for any industry that cares about their bottom line. 

Great team of folks that care!

Thank you Alex, we appreciate the review. 

There is a learning curve to get settled into the software.  I've very pleased with the simple straightforward approach taken to customize the platform to work with our company.

Set-Up Review

Debbie, thank you for the positive review. We are looking forward to helping you complete your setup and helping you achieve your goals.

During the setup process CSRs have been super helpful and very responsive to all of our questions. Implementing a new system is never fun, but they have made the process very easy so far. 

Initial setup

Thank you for the 5 star review and being our client. 

We will reach out to you soon regarding the project billing as we do have an option for you. 

Thank you! 

We were able to go paperless and it allowed for a more streamlined system for service allowing photos and documents to be added to orders. 

Great software for any HVAC company. 

Michael,
Thank you for your review positive review and a great client. If there is anything we can do for you do not hesitate to ask. 

The program makes it very easy to give clients multiple options when quoting a job without having to spend a lot of time putting together quotes. I can easily attach inspection forms,pictures, and manage my inventory. When we had issues with our catalog they sat down with us and worked through it to ensure we don't have any problems in the field. I highly reccomend thermogrid to anyone who needs and wants and single program to run their day to day operations. It makes my job in the field much easier and helps me stay organized.

Excellent

Adam thank you for the review we really appreciate it. 

I know there is a lot to the system to learn but we will be right here to help you. As you know once you use a new feature it become like riding a bike pretty soon.

We will be in contact with your team soon to run through all the new features coming out and schedule training.

Thermogrid Software

Jeff, Thank you for the positive feedback! If there is anything we can do to help you please let us know.

Never got passed the application process and they wouldn't let me out of the process. If you read the fine print, and you really have to look hard, you'll see why I got stuck with a collection and no product. Do you want to do business with a company like that? Spoke with the owner and BBB so there are no excuses, the fine print locks you in regardless of how good or bad the system works, or doesn't work. Doesn't matter whether you receive the software , whether it works, whether ANYTHING, you're stuck, and the owner of the company will hold you to that.  Do you want a product like that? If you filled out an application to finance a car but didn't get approved, would you be ok with being stuck with the total amount of the purchase price but no car to show? There are so many things that were horrible about my experience with this company and its owner, there isn't enough time. Just remember, you were warned.

Buyer Beware, Fine Print Locks You In

Ok software with a lack luster interface.  Terrible for presentation.  This company is good at sales and terrible at customer service.  The coaching & training program they sell is not much more than a knock off of other more refined training. 

I signed a 1 year agreement for the software and a 3 month agreement for the coaching. After about a month I realized the software was not going to work for me and the unoriginlity of the training. Owner  was unwilling to let me out of the agreement and even accused me of stealing his training. He also accused me of wanting out of the agreement because I had decided to use union labor instead of non union labor. Total joke!

Feel free to contact me for more information and I will gladly forward an email exchange between the owner and I and his false accusations.  Beware of signing a contract. Most do not require one.

Not a good experience 

Jeremy,

We are sorry you had a bad experience, we would love to help you anyway we can. Our ultimate goal is to help you achieve all your business goals, this may be with us or may be without us but either way we will do anything we can to help.

The Future of HVAC Software

Thank you for your review Brandon. 

As you know there is a lot of things you can manage through our platform and this is why we are here to support you implement and utilize as much as possible.

Congratulations on the success of your business and let us know if we can help in any way.

Great system 

I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment. 

Im sure it works well for the guy that designed it

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. 

I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. 

All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. 

We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.


The Power of ThermoGrid

Thank you for your feedback. We are glad that you are enjoying our program.

We are glad to see the changes in training for your franchise has really helped.

You are able to change the routing of your calls by going into the edit function. It looks like we have already reached out to you to help you with this concern since your review was posted.

Let us know if we can do anything else for you.

Thank you, again!





The field techs getting the info they need at time of service. 

I have loved the software easy to use and support is always there to help. 

Kelly, 
Thank you for the 5 star review! 

We are having the QuickBooks workshop Thursday and I confident that will clear things up and ensure you have no double entry.

We look forward to providing you with 5 star service.

Michele is always a great help and available when I need her

Kelley,
Thank you for taking the time to share your opinion of ThermoGRID. 

We are glad that you love the system and we will contact you to show you the other ways jobs can be added to the technicians on the dispatch board.

I would recommend ThermoGrid, it's easy to use, covers all aspects of the HVAC industry, strives to improve processes weekly with updates and truly care about your success!

We made an informed decision when choosing ThermoGrid, it had the most to offer and the best referral feedback!

We were on the titan software for three years. Very sloppy. Let's too much slip through the cracks. One year on ThermoGRID and we grew 60% just by being able to track numbers that were key to our business. 

Blows service titan away!

Dan thank you for choosing ThermoGRID to manage your team and your clients. We are very excited for your success in your business and look forward to keeping it going. 

We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen.
It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.

Great Product! Has added over ONE MILLION $'s to my bottom line

Thank you Steve, I am glad you are happy with your product and services. We are here for you when you need us, thanks again for the kind words.

ThermoGrid Reviews

Suggested alternatives

Pros and cons

76 reviews