Tigerpaw Features

Tigerpaw

Business management automation

3.76/5 (51 reviews)

Tigerpaw Feature Summary

  • Create automated marketing programs
  • Group customer email communication
  • Work order, project and task notifications
  • Customer relationship history
  • Email analytics and reports
  • Sales pipeline and forecast reports
  • Generate customized quotes
  • Track quotes by customer, sales rep, status, and types
  • Track technician time
  • Create service order templates
  • Drag and drop technician scheduling
  • Integrated technician performance dashboards
  • Email recurring invoices
  • Minimum, maximum and re-order quantity alerts
  • Manage purchase orders and inventory receipts
  • Inventory status across multiple locations
  • Tigerpaw mobile app
  • Employee web portal
  • Customer Self Service Portal
  • Integrations with top accounting

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Third Party Integration (303 other apps)
Workflow Management (310 other apps)

Competitor Feature Comparison

Mobile apps

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Tigerpaw Feature Reviews

25 reviewers had the following to say about Tigerpaw's features:

Anonymous
(Computer Networking company, 1-10 employees)

SMB Beware(Older Version of the software used)

2018-08-02

Pros

Billing, Invoicing, Ticketing, Parts/Inventory Management, Order tracking, Password Management, Asset Management, Client Interactions and History, and probably more that I am forgetting.

Cons

If we were a larger place that had someone with enough time to configure everything properly and do training it would have probably served us better but as it was, small business can do better with less money.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Al Coors

Perfect for service oriented SMB

2016-10-08

Modules support service order tickets, inventory tracking and invoicing.

Pros

feature laden

Cons

upfront and ongoing cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Tigerpaw

count the ongoing and implementation costs before you dive in

Source: Capterra
Helpful?   Yes   No
Read more
George Hefter

Program is great, support is great

2018-05-05

Customer since 2005.

Pros

Full-featured CRM & PSA which has good service ticketing, good workflow automation, good custoer and employee portals, good email analytics, and every other feature you could ask for.

Cons

There are many good reports, but customizations are frequently not possible with assistance of Tigerpaw or use of the very expensive Chrystal Reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tricia Carey (Frazer)

Really flexible

2018-06-28

Pros

I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

Cons

I can get customized reports created, but I would like to be able to design and create my own reports more easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chuck McDonald

Have loved Tigerpaw for 12 years!

2018-03-29

I honestly don't know how companies like ours survive with a system like Tigerpaw.

Pros

Automatic contract billing, serialized inventory, quotes, service orders, invoicing, automatic payments, interface to QuickBooks.

Cons

It was a bear to setup but I don't know how it could have been easy. I am sure there are areas that could be improved but TP works so well for us and I have used it for so long I think I think like TP does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Herrera

Buyer beware, terrible Support, bait and switch

2017-09-26

Stay away folks if you like your money and value your time, not an investment, but rather a serious waste!

Pros

Recurring billing, maintain customer data and ability to email invoices, incremental billing, inventory control

Cons

Terrible Support, condescending techs, repetitive steps to perform a single task, a glitch in the software that I could never get support to fix, am now told that my investment for my software will cease to work in just over a month! Require that I upgrade! This company is a joke, stay clear of it if you don't want to waste your money and resources!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Great CRM Software

2019-08-03

Pros

It allows you to maintain inventory, create price-book items, quoting, input service orders, invoice clients, manage purchase orders along with a ton of other features.

Cons

the only issue with this software that when you try to email a quote, invoice, service order or other document through the software, the client will sometimes receive it as a winmail.dat file instead of a PDF file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shawn Williams

From Paper to Tigerpaw

2018-03-28

It also allows the technicians in the field to take pictures of before and after work is finished and immediately it is available for the customer to review on the Customer Portal or the staff back at the office.

Pros

You have access to the entire database and if Excel is your thing you can create the Matrix and export it to Excel if that’s where you feel more comfortable working.

Cons

Cons: Would like to see the APP work as a payroll tracking device as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Phil Chiaramonte

We have been using Tigerpaw for over 20 years and the sofware has continuely met our support department's needs.

2018-08-08

Pros

Excellent service ticket tracking and reporting. Very easy to assign contract information to service tickets and also track billable time.

Cons

Lacking capabilities for use as a Sales CRM. Requires us to use a different solution for our sales staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Irma Andrade

Tigerpaw is a great add on to Quickbooks

2017-11-14

Pros

Can view the exported data prior to import.

Cons

Requires internet connectivity to export and import data.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Richard Harber

Tigerpaw success for 18 years

2018-03-28

And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

Pros

- All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm - The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel).

Cons

- The interface needs a bit of love - More partnerships and tie-ins would send help and would send the product into orbit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brad Reiber

Creeping up on two years using this software platform.

2019-04-17

I am very pleased that we have chosen Tigerpaw Software.

Pros

The matrix in Tigerpaw is possibly the most extremely powerful tool in Tigerpaw, allowing management of data as well as nearly any process you can imagine. Workflows are also a very powerful tool within this system that we use extensively to automate operations.

Cons

As with many Aps field length on phones can be a struggle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 1001-5000 employees)

Tigerpaw is very competitive in business automation and workflows

2019-03-18

There are a lot of online resources about how to get the most out of Tigerpaw, that helped me streamline these front end processes and similar tasks time and time again

Pros

The desktop version of the product has a lot of functions that help in database management and ensuring service reps are up to speed with customer service requests, on the intake and processing of requests.

Cons

I would of liked to have had more product customization at the beginning so we could be more selective of features we really need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Chrissy Chavez

Love Tigerpaw! Need Deep Understanding and Proper Training

2018-05-04

Pros

If you give program enough data you can do all kinds of reporting and dispatch configurations to fit multiple needs

Cons

While there are lots of great features, they're only as good as the data you have and the practitioner who is trying to utilize them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Connie Maxi

Tigerpaw - Manage your service business from taking the call through invoicing and more

2019-05-15

For the most part after using the software since 2009 they have made mass improvements.

Pros

We can get valued managed reports from this software measuring our profitability on jobs and techs use of time.

Cons

Sometimes the customer advocate is not very familiar with the use of the software. The support line is great, but the person who is in charge of your account - not so much

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angel Gonzalez

How I missed My Tiger Paw

2018-05-04

Pros

Firstly I started in 1987 with a dispatch program that came with our accounting system (Automated Service) .. and a separate CRM for sales.. as time progressed that company exploded and needed an integrated solution. then we moved to Astea CRM for service .. it was bulky and slow. but had huge data crunching capabilities..

Cons

Just wish I had a better report building capabilities within the program and better ways to present quotes to clients..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kelly Ethington

TIgerpaw has a fantastic team working hard for us every day!

2018-05-04

I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park.

Pros

Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting.

Cons

I would like to see Tigerpaw open up their application to integrate with other software more readily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeffrey Kloster

Comprehensive System that runs our entire business

2018-03-28

Along with the Opportunities Management and the benefits of the Field Service Components we are able to effectively do everything we need to in our business.

Pros

Enterprise-wide Integration of function and visibility between Sales, Marketing and Service.

Cons

The Mobile App is extremely robust so use is limited to wifi for us.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeff Borello

Long time Tigerpaw user

2019-04-24

We have been on this software for 9 years now. We love the company and their support. Almost unmatched. The software has been very good for our business. We could not have gotten to where we are without it. Is it perfect - nope - what software is. But, for the most part, it helps way more than not and is overall a very solid and helpful product.

Pros

Quoting, Service (Ticketing), CRM, Marketing, Invoicing, Purchasing/Inventory.

Cons

New features don't come out as fast as I would like. Overall, they seem to be falling behind other competitors in regard to new features and such

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rob Livermore

Tigerpaw CRM review

2018-03-30

Pros

- Most features/functionality are easy to use - Rich built-in feature set - Great for managing data; from proposal/quote to the final invoice - Workflow is a great feature to ensure key groups/individuals are notified as "things" happen (quote status changes, service order status changes, SO is invoiced etc...) - Add-on's like Web Portal - Exchange Connector are a must for our us - Support staff is always helpful and normally they have an answer to our questions within a single phone call

Cons

- Some of the limited functionality i.e. telephony and all of its parts/requirements - Occassional odd/unexpected behavior within various components

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brad Smith

Terrible support

2017-11-04

Cons

The support is very weak and Management doesn't respond to concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Pete Jones

Great platform!

2018-04-02

We use everything from Web Portals, Inventory, CRM, Dispatch and Invoicing.

Pros

Completely stable and user friendly platform. They are constantly improving the product in a good way.

Cons

No cons currently that I can think of currently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Scott Posvar

25-years of using Tigerpaw and I still love this software.

2018-05-04

Having other in your same business to talk to about how to use and customize this software for our business type is very helpful.

Pros

This software does it all, from taking ticket to creating invoices, customer portal with payment gateway.

Cons

You need to spend a lot of time to customize this software to make it work for your company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Siobahn Haut

Can't imagine a business without this

2018-03-23

Pros

We quote, convert to a service order that then has parts assigned, technicians put their time cards against it, invoice, inventory and collect payments.

Cons

Can be a little tricky to learn. There are a few features that once you do a task, you can't ever undo it or correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jim Barclay

Just passed our two year milestone!

2018-05-04

Tech support is top notch and the Ask The Expert webinars Tigerpaw puts on each day are extremely helpful. It provides these webinars know their product inside and out.

Pros

We just upgraded to Version 17 so we can take advantage of the new REST API integration that Tigerpaw has added.

Cons

However, with an open API we can overcome this.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more