Oracle Field Service Cloud Features

Oracle Field Service Cloud

Field Service Management Software Solutions

5.0/5 (3 reviews)

Oracle Field Service Cloud Feature Summary

  • Gantt chart, map or grid of workflow progress
  • Routing based on historical travel times and job durations
  • ETAdirect’s patented, predictive statistical engine
  • Route 10,000 appointments in 4 minutes
  • Analytics based on 15 key metrics
  • SmartCapacity’s workforce projections
  • Reports in 5 different formats
  • SmartCollaboration for team file and info sharing
  • Drag and drop endangered appointments
  • Customer reminders for scheduled appointments
  • Access from any device
  • Customer confirm, cancel or reschedule options
  • Offline access to data
  • Post-appointment survey
  • Barcode scanning for inventory management
  • SmartLocation for geo-location data of team members
  • Signature capture and and job photo documentimg
  • ETAworkforce Call Cente
  • Skill and proximity based job assignment
  • Salesforce integration

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Oracle Field Service Cloud Feature Reviews

2 reviewers had the following to say about Oracle Field Service Cloud's features:

Patrick Resseguie

Oracle Field service

2018-09-28

Pros

the tool covers most requirements for the service activity from Call handling to dispatching and service inventory management.

Cons

The tool needs specific resource for installation and configuration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane Harveston

Timesaver

2019-02-27

I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows

Pros

Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion

Cons

I have yet found a app for this that is user friendly for managing your employees. The user side app works ok

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more