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TrackTik vs ALICE Receptionist Comparison

Overview

TrackTik’s integrated security workforce management software offers security service companies complete control of every...

ALICE Receptionist is a complete visitor management solution, with options for ID scanning and checking guests against national...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$299/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$239/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(75)

5

4

3

2

1

34

26

10

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

(26)

5

4

3

2

1

16

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates.
Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs.
TrackTik provides a lot of functionality, and has a great support team that is very helpful.

Pros

What I like most is the advanced visitor management this software offers. It's the most advanced in my opinion.
Easy to use, responsive and filled with great features.
Making necessary adjustments is made easy by their great tech support.

Cons

However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this.
Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated.
The only problem that I have run into a few times is that it can be a little hard to navigate sometimes, to find the function I'm looking for.

Cons

Alice has very neatly replaced the live receptionist we lost in the 2008 crash.
We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.
Manual updates and no wireless option at the time.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features26
  • Active Directory Integration
  • Activity Dashboard
  • Attendance Tracking
  • Auditing
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • Calendar Management
  • Call Routing
  • Charting
  • Chat
  • Check Processing
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Digital Signage
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Logs
  • Event Scheduling
  • Exceptions Management
  • GPS
  • ID Scan
  • Location Tracking
  • Microsoft Outlook Integration
  • Monitoring
  • Payroll Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Registration Management
  • Remote Access
  • Reporting & Statistics
  • Request Assignment
  • Route Management
  • Route Optimization
  • SMS Integration
  • Self Service Portal
  • Status Tracking
  • Third Party Integration
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Streaming
  • Visitor Registration
  • Widgets
  • Total features33
  • Active Directory Integration
  • Activity Dashboard
  • Attendance Tracking
  • Auditing
  • Automatic Notifications
  • Billing & Invoicing
  • Business Intelligence
  • Calendar Management
  • Call Routing
  • Charting
  • Chat
  • Check Processing
  • Client Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract Management
  • Customer Activity Reporting
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Digital Signage
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • Event Logs
  • Event Scheduling
  • Exceptions Management
  • GPS
  • ID Scan
  • Location Tracking
  • Microsoft Outlook Integration
  • Monitoring
  • Payroll Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Registration Management
  • Remote Access
  • Reporting & Statistics
  • Request Assignment
  • Route Management
  • Route Optimization
  • SMS Integration
  • Self Service Portal
  • Status Tracking
  • Third Party Integration
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Streaming
  • Visitor Registration
  • Widgets

Integrations

  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

TrackTik vs. ALICE Receptionist

See how TrackTik and ALICE Receptionist stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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