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TrackTik Reviews - Page 2

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81 reviews

Recommended

JM
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Jenny M.

Security and Investigations, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bien dans son ensemble apprécié de mes collègues aussi

Reviewed 12 days ago

J'aime beaucoup ce moyens de travail car cela m'offre la possibilité d'avoir un sentiment d'avoir accompli mes taches journaliere puis evite certains risques de pertes pour le client cela fait bien son travail de prévention j'apprécie d'avoir une routine (aléatoire) je trouve cela plutot pratique et facile d'utilisation en tant que patrouilleuse cest bien aussi davoir a porter de main les numero contact durgence des rapports et une lampe de poche et autrefois l'hodorateur etait utilisé puis ce systeme est aussi bien car chaque agent a son compte et offre son rendement

Pros

Permet d'avoir une certaine routine bien sur aléatoire et variée permet d'offrir un rendement a son employeur en live Permet d'effectuer des vérification de controle de zone a risque peut eviter plusieurs incidents de nature mineur ou majeur offre un suivi GPS a l'employeur c'est une bonne facon d'apprendre et de découvrir car cela te met au défi lors d'une formation de nouveaux employés

Cons

certains personnes font les coins rond exemple scan une porte sans meme y avoir vérifier la piece et passe au prochain ne met pas a l'écart ou en garde quil peut y avoir une risque de l'electrocution/tension/shock dans une zone ou sur une boite electrique par exemple ne permet pas d'annuler un poincon lorsqune question a mal été repondue et l'alarme est directement envoyée a l'officier et au client pas bcp de fonctionnalités ny de nouveautés au fil du temps pas de possibilités d'obtenir un horraire d'équipe sur les 3 quarts je suggere une notifications de continuité de ronde meme lorsque les points sont terminées car des endroits chaud pourraient y etre oublié lorsque pas de poincons

Showing original review in French. See translation

JL
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Jason L.

Public Safety, 5,001-10,000 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
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Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk.

Reviewed 7 years ago

If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for.

Pros

This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client.

Cons

In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure.

Vendor response

We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest...