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TrackVia vs Nicereply Comparison

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Overview

TrackVia helps IT and business users turn manual processes or spreadsheets into web and mobile apps fast and with no complex coding.

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

2500

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

12

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Requires no programming. Great support to set it up, much better than spreadsheets and has great ability to share information.
This software is a big help for every work industry. I am so glad that this software will literally remove the usage of paper.
This is a worth to spend for. I am very satisfied with this software that we really have a real-time data.

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Cons

If I could point to anything, it's the inability to shift records between similar tables rather than having to export and then import, losing any docs that were uploaded.
Some of the reporting is limited and I know they are working on it.
The app is something that they and we are working on. Some small glitches that they are working on, but have limited effect on our day to day.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features60
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Modeling
  • Debugging
  • Defect Tracking
  • Deployment Management
  • Distribution Management
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Forms Management
  • Graphical User Interface
  • Graphical Workflow Editor
  • Help Desk Management
  • ISO Standards Management
  • Import/Export Management
  • Integrated Development Environment
  • Integrations Management
  • Inventory Management
  • Mobile Access
  • Mobile Development
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • No-Code
  • Online Time Clock
  • Order Fulfillment
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process Change Tracking
  • Process Modeling & Designing
  • Quality Assurance
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Response Validation
  • Sales & Operations Planning
  • Service History
  • Shipping Management
  • Software Development
  • Source Control
  • Supplier Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transportation Management
  • URL Customization
  • Visual Analytics
  • Visual Modeling
  • Visual Workflow Management
  • Warehouse Management
  • Web App Development
  • Web/Mobile App Development
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features43
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Modeling
  • Debugging
  • Defect Tracking
  • Deployment Management
  • Distribution Management
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Forms Management
  • Graphical User Interface
  • Graphical Workflow Editor
  • Help Desk Management
  • ISO Standards Management
  • Import/Export Management
  • Integrated Development Environment
  • Integrations Management
  • Inventory Management
  • Mobile Access
  • Mobile Development
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • No-Code
  • Online Time Clock
  • Order Fulfillment
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process Change Tracking
  • Process Modeling & Designing
  • Quality Assurance
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Response Validation
  • Sales & Operations Planning
  • Service History
  • Shipping Management
  • Software Development
  • Source Control
  • Supplier Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transportation Management
  • URL Customization
  • Visual Analytics
  • Visual Modeling
  • Visual Workflow Management
  • Warehouse Management
  • Web App Development
  • Web/Mobile App Development
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations23
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations34
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

TrackVia vs. Nicereply

See how TrackVia and Nicereply stack up against each other by comparing features, pricing, ratings, integrations, security & more.