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167
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115
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40
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40
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1600
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845
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600
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Ian D.
Entertainment, 201-500 employees
Used daily for 6-12 months
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It helps us keep track of who signed in and notifying people for their visitor. Tracking is very handy when some forgot the information of his/her visitor (only happened once). It also helped us in a couple events where needed to collect basic information of our guests.
Ease of use when setting up an iPad, amazing support and the uptime.
Functionality, although the software is full of feature but it still needs a few things to improve, e.i the ability to fine tune your experience window suited for company's needs, to add more tokens to use and pricing for the extra iPads.
Thank you for the review Ian! We're glad to have added ease for your events and for your visitor management processes, especially when it comes to taking off pressure to remember very specific information about your guests or invitees. If you have any questions about how to better configure our platform, our support team is ready when you are; just schedule some time with the team here, https://success.tractionguest.com/s/support.
Miguel P.
Government Administration, 51-200 employees
Used daily for 6-12 months
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Overall we are extremely satisfied with the product. We have been able to simplify the flow of over 1,000 visitors per month, notify the correct folks throughout the building, increase security and gain some meaningful data about our visitors. Their customer service is probably one of the best I have ever experience with any software company. Their product is pretty well documented which is very helpful. The product is actively being updated which improves performance and provides extra functionality. Updating the software is very easy.
Flexibility - The software allows you to create your own visitor flows without coding knowledge or having to pay extra for custom flows like some other systems out there. The Editor is pretty easy to use and offers tons of options to create any type of flow.
The per iPad pricing structure can be a bit limiting depending on your needs and budget.
Hey Miguel, I really appreciate your feedback here. Your use-case touches on so many advanced aspects of the platform and seeing how you were able to easily implement it to set-up a psuedo-conditional experience was fantastic to see. It's been really helpful for me to mentally call back to your use-case when solutioning similar setups for other customers. I'm glad you've had a great experience with our team and we're looking forward to continuing working with you as more updates come down the line. Thanks!
Allison M.
Machinery, 201-500 employees
Used daily for less than 6 months
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Customer service is great and super knowledgeable and was available to answer all my questions - and never rushed me. Follow through by Customer Service is also great and usually includes detailed answers. The development team willingly accepts suggestions for enhancements.
Our receptionist retired and Traction Guest is our answer because of the amount of features offered for the price. Integration with ITAR and Outlook was easy.
The lack of documentation on how to set up the "experience" within program. It would be more helpful to have a kick off call, where someone listens to how the end user plans to use it, and then creates an initial experience. From there, the end user could more easily modify or further customize based on findings during testing.
Thank you for the feedback Allison! We're thrilled to hear that our features and integrations have been helpful for you and your organization! We're sorry to hear that some members of the Warn team did not get included in the original Kick-off call with our Customer Success team. That said, we're happy to organize something with you, and we'll reach out to you directly to do this. Thanks!
Greg Z.
Hospital & Health Care, 1,001-5,000 employees
Used daily for 6-12 months
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It's taken our company to the next level with the visitor check in process allowing the front desk to manage it in a single pane of glass and also allows Marketing to capture the data they need.
Features, functionality, and ease of use. Building out an experience in TractionGuest couldn't be any easier or straightforward.
At this time I don't have any cons with the product or the company in general. I did my due diligence when selecting the product and they delivered as promised.
Hi Greg, thank you for taking the time to write a review. It's great to hear that your experience with Traction Guest has been easy and straightforward! I'm looking forward to working with you again - please reach out if you have any questions! -Alim
Steve R.
Automotive, 51-200 employees
Used daily for less than 6 months
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Great product and great support from the company. Very easy to get up and running. Very easy to customize to my requirements - the best of all the other solutions I reviewed. The SaaS service is very reliable. The company is adding functionality on a quarterly basis and are responsive my inputs to make Traction Guest an even stronger solution for ITAR compliance. I highly recommend Traction Guest as an excellent visitor management solution. Traction Guest is not cheap but it is competitively priced.
Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.
Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.
Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.
Lyndsy H.
Industrial Automation, 11-50 employees
Used daily for 6-12 months
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Great experience and absolutely worth the cost!
Traction Guest has been a breeze to set up and use. The customer service was very helpful and the product is also intuitive/user friendly.
It was difficult to get the NDA routing set up--currently using a workaround where it goes to my personal Google Drive.
Hey Lyndsy, thanks for sharing your thoughts. The Customer Success team has enjoyed helping you configure Traction Guest; setting up your NDA and customizing your sign-in experience. I have brought your requests surrounding additional Google Drive functionality to our team and they are looking at how we can get there. Thank you!
David R.
Airlines/Aviation,
Used weekly for less than 6 months
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Cost Savings Audit Logs for Visitor Management Standardized Visitor Badging Reliable Visual Compliance Background Checks High-Tech Appearance to greet visitors
Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm.
Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.
Hi David. Great to hear that you're happy with Traction Guest! Thank you for your review. Please keep sharing your ideas so we can continue to enhance the platform for our customers.
Seth H.
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We used to have unreliable homegrown software that was expensive to develop and maintain. We now have Traction Guest and it has made the guest tracking process SO easy. The software is intuitive and reliable and the support team is very responsive. The development team is agile and implements new features all the time. I highly recommend this software.
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Thanks Seth. We're really happy about having you on board. Thanks for the comment on our dev team they have some really good ideas coming out. Keep an eye out for some more innovations next week.