Sign In Enterprise Reviews - Page 2

Getting started is very easy, the product is very flexible, and the documentation and support is fantastic.

The Experience Editor becomes laggy and difficult to use with long, branching experiences. Printing custom badges for different classes of visitor is clunky and requires some cleverness. The host upload seems to have some bugs.

Hi Eduard - Thank you for leaving us a review. We appreciate your feedback! I'm glad to hear you enjoy how customisable our platform is and thank you for acknowledging our support. We're always happy to help our customers! I've shared your thoughts on the Experience Editor, with our Product team. This is an area of the app that we've had discussions about and are looking to improve on in the future. As for the Host uploads, if there are any issues that we can help you with there, please let us know and we'd be happy to set up a call to help with that! -Niall

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Hi Jill. Thank you for the awesome review! We really appreciate that you took the time to share your thoughts in so much detail. We love getting feedback and suggestions from our customers on product features. It helps shape our roadmap and we want to ensure you continue to enjoy using Traction Guest. Email notifications: We actually just released this yesterday! You can now change the subject and title of a host notification, allowing for even more customization in your experience flows. Check it out in your Experience Editor! Host experience: that's an interesting suggestion! We will definitely look at how we can improve this for you. We'll keep you posted! Please continue to reach out to our team with any questions and ideas!

Easy to use and very straight forward. Great customer support representatives!

Updates on the iPad always seem to cause us to reboot in order to get full functionality back. Also, the signature button could be larger and more obvious (with the word) signature on it. These are the two most frustrating things I have come across in being directly involved with the product the past year and a half.

Thank you so much for the feedback Anthony! Our support team always enjoys working with yours, and we're thrilled to hear that you've found our software pretty easy. We'll take a look to see what could be causing issues with iPad updates, and into potential for edits to the Signature button. Any additional feedback or thoughts, please feel free to share with support@tractionguest.com at any time!

Registration experience is much easier to create than the kiosk experience.

Kiosk experience - cannot copy and paste within the experience.

Thanks a lot for the review Kathleen! The Registration Experience indeed has a lot of positive functionalities that are helpful in facilitating touchless sign-in; on the other hand, if you need help working with the Kiosk Experience, we're here to help, just reach out to us at support@tractionguest.com! Our team has enjoyed working with you and we're happy to provide whatever additional support you need!

Ease of use and functionality. Ability to integrate to almost any other service. Host notifications. Contractor management.

Lack of mobile application for management (website on mobile devices does not work very well). Inability to invite through gmail (so far). Inability for hosts to respond to text messages and acknowledge guest arrival.

Hi Ryan, You've been a pleasure to work with and I'm happy that you've been able to explore and utilize the features throughout the platform to fit your needs. You'll be happy to know that we have plans for mobile and Gmail functionality coming soon. I have logged the ability for hosts to respond to arrival texts with our team. I really appreciated your feedback! -Jovito

The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business. But beyond this Pro is the big one: the people behind the software. They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating...

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I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances). If another solution for a unique identifier could be presented this would be very helpful.

Andy, you just made our day! Thank you for your awesome review. We really enjoy finding solutions to your challenges and will continue to grow our platform. Keep sharing your ideas - they are a great inspiration!

Features, functionality, and ease of use. Building out an experience in TractionGuest couldn't be any easier or straightforward.

At this time I don't have any cons with the product or the company in general. I did my due diligence when selecting the product and they delivered as promised.

Hi Greg, thank you for taking the time to write a review. It's great to hear that your experience with Traction Guest has been easy and straightforward! I'm looking forward to working with you again - please reach out if you have any questions! -Alim

It is probably the best visitors management system that I have come across and the implementation team and support staff are polite, professional and awesome to work with. Implementation was seamless and we went live in about 2 weeks.

It currently works with ipad's which is fine with us but it would be good that in future other tablets are supported. Otherise, I cannot think of anything.

Thank you for your feedback, Birju! It's been great working with you all this time and I'm elated with how quickly you were able to implement Guest and continue to use it, today. It has been wonderful to see! I can log your request about additional tablet support for our team. Keep an eye out for new features! Thanks

Great customer support during the setup and after the go live. Software is extremely easy to use.

I do not have any cons related to this software.

Thank you for the review Michael! We're thrilled to hear that you've found the software easy to use and that setup has been smooth! Our support team remains happy to help any time in the future you need support from us again!

The sign in software makes daily visitor management of teh buildings we manage much easier for onsite staff. I really like that the software could be adapted to provide a screening process during COVID19. The ideas put forward by the customer service team and assistance provided to implement the suggested changes was second to none. Particularly [SENSITIVE CONTENT HIDDEN], were very well informed and helpful. The software has added an additional layer of peace fo mind for our security and tenants.

I dont have any cons to report this time.

Thank you for the review Sinead! We're thrilled to hear that you've had such a positive experience with us! Our team has enjoyed the opportunity to help you out, and we remain only a phone call or email away anytime you need support from us again!

Our organization was looking for a partner to find a solution to be able to check-in guests, employees and contractors at our locations. Given COVID 19 we need to be able to set up max occupancy limits as well as perform a daily health screen per BC Public Health orders and guidelines.

Need to be able to notify Supervisor or host when an individual fails a health screen question rather than individual self reporting. Interface of 1 page versus two for declaration is opportunity for streamlining programing and business rules.

Thank you so much for taking time to share this feedback, Annette! Supporting companies and their visitor management processes through the pandemic and through tightened health/safety regulations was of utmost importance to us, so we're thrilled that we've been able to help out your company in that regard and bolster your locations' layers of protection against COVID-19! We're noting the feedback regarding COVID-19 declarations and notifications to hosts. Our team has enjoyed and appreciated the opportunity to work with yours, and we'll remain only one email or call away any time you need our support again or have any additional feedback!

This software is easy to set-up and maintain. The software captures pictures, names, company, phone and email addresses. This is a great way to track who is coming and going. Plus it remembers guest to make for an easy check-in for all your regulars. I also like that we can have guest sign any required documents at check-in.

The memory of the software. If a guest has not signed in for a certain amount of time they will have to fill out all the information again.

Thank you for the great review! We appreciate the feedback and are happy to see that you are utilizing some of the key features of the platform. Just to let you know, our Customer Success Team can extend the period further on the auto fill feature so visitors don't have to refill their in their information again. The team is always here to help! Please give us a call if you need anything. Thank you Joann

The platform is easy to navigate and customize with my brand. The product on the user end is clean and efficient. For many of our visitors, our Traction Guest touchless registration is their first interaction with our company. It is a very nice first impression.

There are some glitches, some more significant than others. I encountered a major one while building my touchless platform. Service couldn't help so I had to start completely from scratch. Not great. There have also been a few hang-ups for our users.

Thank you so much for taking the time to share this feedback with us Toby! Our team has enjoyed the opportunity to work with yours, and we're thrilled to hear that you've had such a positive experience with us so far! Any time you need our help again, please don't hesitate to reach out to us!

1) Ease of configuration, very flexible & quick to change. 2) Very Scalable 3) Wide range of potential uses 4) Training materials readily available, clear & concise 5) Traction Guest continues to add features and functionality.

As a small-mid, privately owned company, there was really nothing that has been a "oh we wish it had this or that..." Hence, unfortunately (or fortunately) we really have nothing to offer in this area. It does what we need & way more. We probably are using 35% of it's total capability.

Thank you for this awesome review. Working with you and your team has been such a pleasure. We really appreciate your feedback on our team - we pride ourselves in finding quality people who are passionate and driven. Keep an eye out for more awesome releases soon to come!

When I didn't understand something with the software, The support team was very professional. They talked in my language - not in a high tech lingo I couldn't understand. Very easy instructions! . Never laugh at my questions. Made me feel at ease!! I can ALWAYS email the team with any question and he is fast to get back with me!

I have thought about this and I really can't think of anything that I dislike. Thanks to the support team it is very user friendly.

Hi Diana. I appreciate that you took the time to leave us a review. It meas a lot to hear from someone who uses Traction Guest every day, especially at an ITAR compliant facility like yours. Also, you have only ever had good questions. Feel free to ask anytime!

This software allows us to remain compliant and still have our unique corporate identity!

N/A This product has met all of our strict guidelines for guest software.

Thank you for taking time to leave us this feedback, William. Compliance with the strictest regulations out there is of importance to us, and we're grateful for the opportunity to have helped your company rise to the occasion of bringing your visitor management processes up to those standards! Our support team appreciates the opportunity to help your company through the challenging glitches, and we remain reachable via support@tractionguest.com or via +1 855 215 9508 anytime you need our help again!

The program is very easy to use for guest and administration. Their tutorials and help links usually can resolve any problem that you may have. If you are still are confused on how to work something in the program, their staff is always readily available via email or a phone call. Our point of contact, Jovito, is always making sure we are doing well and satisfied with TG. He has been extremely helpful and patient with any questions we have and always very friendly. Within the first few months that we have been using TG, staff and guest have praised how efficient and professional it looks. We have seen updates in the program which shows that TG is committed to evolving and becoming better.

We have been very satisfied from the very beginning implementation stage to now when it is running in full swing. We have had a few badge printing issues but that has nothing to do with TG itself but rather the printer company.

Hi Bethany. Thank you for your review. Glad to hear your guest management process is now running smoothly. We're working on more tutorials for the many new features we released. Reach out if you have any questions!

How customizable it can be and the ability to push the data out in real time to our server/environment.

Having to refresh the iPad when making some minor changes. The administration part of this is done offsite so sometimes it is difficult to get someone to refresh the iPad.

Thank you so much for the review Kris! It's been a pleasure for our team to work with yours and ensure that we could address your company's needs. Worth noting is that our iPad app does an auto-refresh over wifi every 5 minutes. That'll pull in new updates that Admins make remotely. Any time you need additional support in the future, don't hesitate to reach out to us!

I could not believe how easy it was to setup and use all the various functions and features that Traction Guest has to offer. Even for people who aren't good with technology, the way they've created the administrative side of it, makes it so simple to use.

The sign out page could use some upgrading and integration with the guest list.

Thank you for the review Vincent! We're thrilled to hear that you've had a smooth and seamless experience implementing and using the Traction Guest platform at your site! Our team has raised areas of improvement for the Signout Page with our product and development teams, and we continue to be all ears for any feedback and enhancement suggestions you have! And of course we remain available for any support you and your colleagues may need in the future!

Support is always fantastic to work with.

We have the ipad and printer setup on the secure wifi. Dealing with Networking to have the printer and iPad on the same network has been challenging. Being able to connect the printer directly to the iPad would be a huge improvement.

Thank you so much for the review Amy! Our team has enjoyed working with yours. Printers can of course be tricky to work with - if it's worth considering on your end, bluetooth and LAN hard-wiring are worth considering if the printer model is a QL-820NWB! If you have any questions or would like guidance on setting that up, reach out to us at support@tractionguest.com or at +1 855 215 9508!

Traction Guest is designed with Business in mind. It has all the features we needed. Workflow-based configuration, flexible NDA (document signing) management, Active Directory friendly, customizable themes, good notifications (Email/SMS).

Visitor Management is not easy. So Traction Guest has created a system to manage all the possibilities. So it takes a good deal of learning and understanding their product to put it into place. Badge design in the system could be greatly improved. The badge creation portion of the software is not quite as good as it could be. But I hear they are working on it.

Hi Tom Thanks for all of the positive feedback! I'm glad to see you're taking advantage of so many features. We're always here to help, and that includes badge design! While we wait for an updated editor, don't hesitate to reach out to us with sketches or mock-ups of your ideal badge. We'll gladly help you put something together! -Alim

Touch-less sign-in is a great feature. I'm looking forward to see how this get developed as most vendors in this space are scrambling to write new code and features to handle this. TractionGuest is on the right path.

Having two different workflow/experience builders makes it a little difficult to keep track of which-is-what. Templates could use better explanation how to use. More custom branding and editing would be helpful.

Thank you for taking time to write this review James! We're glad to hear that your organization is benefiting from our touchless sign-in feature! With this being a feature that was built in swift response to the pandemic, we're definitely keen on making it as simple for users as possible, and your feedback helps us on this front. Don't hesitate to contact us if you have any additional feedback or enhancement requests you'd like to share!

Traction allows our organization to keep track of every guest and vendor entering our facility. It allows our team to manage on-site safety and ensure every head is accounted for. Badges are easily identifiable and easy to use.

How Traction does not come with its own printer or badge supplies.

Thank you for the review Brett! We set out to help companies in many industries improve visitor/vendor management and improve security of their facilities, and that has become even more important during the pandemic. We're thrilled to hear that you've had success with our product at your company's sites and facilities. When it comes to badge printing, we can help with printer roll orders and we can provide recommendations on printer types -- that said, badge printing needs come with their own variety, and we don't want that to take away from our focus on optimizing visitor management processes and on the other impactful aspects that comprise them.