Sign In Enterprise Reviews - Page 3

I am involved in the installation and support of the Traction Guest software, not the selection and frequent use of it. That being said I am most familiar with the technical support of the software and have found the tech support group to be excellent in all of the times I have contacted them. I would not hesitate to recommend the Traction Guest software solely on the basis of their technical support staff.

I can only say that my company is least happy with the amount of time that guest logins are maintained "out of the box" ~ that being 30 days. According to tech support this can be increased, but there is some kind of process involved with making that case with the Traction Guest developers.

Hi David, Thank you for taking the time to give us your feedback. I'm thrilled to hear that you have found our service excellent and that you won't hesitate to recommend us to others. In regards to guest logins being maintained for 30 days, that's the default 30-day cache on the iPad. We can always extend that for you upon request. Please contact us and we can have that done for you! -Vankie

The features, particularly the experience editor to manage the front end, are very robust and easy to use for both beginners and advanced users.

More advanced reporting systems on sign-in data from the Web interface would be great.

Thank you for the review, Evan! We really appreciate your feedback on the platform. Your use case is very unique and supports a great cause. Looking forward to our Customer Success session next week to discuss our Salesforce integration. We are happy to provide some best practices on how to report from the platform as well. We are here to help!

-Most important- The entire sign in process is customizable. You as a client, will be able to alter the system at your own discretion - The Admin GUI/ controls is thoroughly designed. You have full control of assigning different permissions to different user accounts as you see fit. For example, in our company (Unilever), we have accounts set for security, for management and for IT support (admin) - You can alter the sign in process per Ipad. No restrictions on buildings/company sites -Clean Dashboard Controls -Beautiful sign in application (for Ipad) -Great Customer Service -Dev teams are willing to work with you on your specific product requests -Lots of training available

Not sure if this can even be considered negative, but what you are buying is just software. You will need to provide your own Ipad, stand and printer. With that said, you have the option to buy whatever fits your situation and are not bound by what the company is offering. Of course, TractionGuest support can help you find everything you need for the setup. (It's really simple!)

Konstantin, thank you for your awesome review. We really appreciate it!

Very flexible in the experiences process

Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Thank you for your review, Les! Our team really enjoyed helping you get started and are glad to hear it is working so well. We will continue to improve our platform and will look into how we can make themes even more customizable. Really appreciate your ideas!

That it integrates with Outlook for a more seamless experience for the end user.

There are a lot of great features but not all are properly. Not a big Con as some have already been fixed and the last few have been submitted to dev. Just didn't hit the ground running like we expected but should be fine once fixed.

Thank you for the review Brian! We appreciate your honest feedback over how much smoother the rollout could've gone. We're delighted to also hear that many of Traction Guest's features and options have helped and benefited your organization, and we appreciate your suggestions on features and enhancements that you've expressed to us. Any time you and your team have further suggestions or need support again, we remain available and happy to help!

ID scanning has made the visitor check in much more secure while also streamlining the check in process for our guests. I would also like the option to clone not just whole experiences, but the option to clone an experience path within created experiences. it would save a lot of time.

I believe the ability to autofill name information in the about you section with the ID scan feature should be an option. Not being able to clone experience paths within an experience creates extra work.

Thank you for the review Joseph! ID scanning is definitely one of our more interesting features, and we're thrilled to hear that you've been able to leverage it to improve security at your site! That said, we understand that cloning experience pathways would be something that would make your engagement with Traction Guest much smoother -- this is something that we're raising with the team and discussing how to implement. Don't hesitate to contact us with any additional feedback you may have!

Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

No cons were added to this review

Hi Jeff. Thanks for your review. It's been great working with you for the past years! Make sure you keep passing on your ideas for more. PS. We love featuring your good-looking lobby on our homepage :)

The layout is very simple and quite honestly tacked all the requirements we needed for visitor software, and even offered us more features to use that we hadn't considered before: like badge printing for visitors.

My only qualms thus far are that you are pretty much limited to using HTML ONLY for editing your badges, and if you are unfamiliar with it then it'll prove to be a challenge. I think this is pretty user unfriendly and should be a lot simpler of a process. And that on documents that our users have to sign, you can't pinch to zoom/unzoom. This is an oversight, and as such your documents literally have to be font resized if you need to accommodate all types of folks' vision.

Thanks so much for your feedback, James. I understand how the editing of our badge template can be a little challenging. We are totally aware of it and our development team is currently working on making it more user-friendly. Thanks for bringing up the suggestion on creating the ability to zoom in on documents! That's a great suggestion and I would definitely bring it to the team! -Vankie

Simplicity. My goal in procuring the software was to automate, digitize, and simply visitor retention during the many campus wide training services we offer for both the users and myself. It's more impressive, despite how awesome the software is, that the support staff are always available. They always provide the information or put in me in contact with someone who can and they always follow up to ensure the solution worked. True customer support.

I wish there was a bit more customization options in the way the Guest Book is updated. When I can integrate this software with MySQL I'll be in love.

Thank you for your review, Tevin! We appreciate feedback from our users and we're constantly looking for ways to improve your experience. Also, our Customer Success team strives to give the best support possible. I'm glad to hear that you're enjoying Traction Guest and that you've had such a positive adoption so far. Whenever you want to start working on your custom integration loop us in and we'll be here to help you get that running!

How customizable the software is, and how easy it is to figure out!

Sometimes, it won't login on the first try from the web browser, but besides that, nothing comes to mind!

Hi Leila - I'm so glad to hear that you were able to quickly configure the platform for your event and overall use-case! It's been great working with you. In case the login issue on the first try happens again, simply refreshing the browser should quickly load it back. Thank you for your feedback and be on the lookout for new releases to come! - Jovito

Traction Guest is an easy to use solution for our guest management globally. It has some really great features and a simple to use interface. Customer support is a pleasure to work with as well. I'd definitely recommend Traction.

There are a few key features missing, but in the time we've been using Traction they've made some great improvements so I expect it's only a matter of time.

Thank you! Our development team is doing a new release every couple of weeks at the moment. We're excited about the new features and functionality. Make sure you keep the ideas coming!

Ease of Interface for guests Pre-registration makes signing in for the first time much easier The QR codes provide a fast registration experience and quick sign out process Customized workflow allows you to build the product around your company needs DocuSign linkage allows for a seamless NDA experience

Black and white photographs are better, but still a little grainy Need to be able to have the receptionist reprint the badge

Hi Mitch. Thanks for your review! By the way, you can add the option for visitors to reprint badges. Have a look on our Knowledge Base for more details or drop us a note for help! Our latest release also increased the photo quality and will always continue to enhance the badging experience. Have a great weekend!

This product is great. We are able to customize the experiences to fit all types of office visitors and vendors.

It can take a good amount of time to customize some experience paths for visitors and/or vendor registration.

Hi Tammy, I'm happy to hear that you've been able to alter your experience to meet your different use-cases. Thank you for your thoughts. The experience editor can definitely take some time to set-up for more complex use-cases, so we've got big plans for it in the future. Stay tuned!

Easy to use, works well - doesn't crash, looks professional.

I really don't have any negatives. It's been a good experience.

very easy interface, perfect for datacenter with multiple shifts and visitors arriving 24x7

had to work with our security staff to modify this as we needed the ability to have personal guests and also guests arriving for a group not a specific person.

Hey Tony, thanks for the review! We're glad that you've been able to utilize Traction Guest to tackle the many facets that come with managing visitors to your premises. If there's anything we could do to be of further assistance to your organization, give us a shout!

The customer support Dear [SENSITIVE CONTENT], Thank you for your time today, you are extremely patient and provided wonderful support. You make us forget we are using a third party service! Kind Regards Binu

There is nothing negative at this time that I have to share

The interface is really easy to use. Setup was done with little or no help from the vendor.

There isn't anything I don't like about the software.

Thanks for the review Chris! Awesome to hear that our software has been relatively easy for you and your team to use! Our support team remains happy to help any time you need, and happy to hear out any feedback on how your experience with the software could be made better!

We love the flexibility the program provides and that we can design the guests experience to our liking. We have it in several locations, and it's easy to manage from the comfort of my desk without having to travel to the different locations.

The thing we like least is having to get everyone's email address. We aren't able to leave the auto-populate on due to privacy issues.

Emma, it's been wonderful working with you and it's been great seeing how you've adapted your experience as you've worked through your use-cases. I love hearing how you've been able to manage your locations with ease, so I'm glad we've been able to provide that functionality for you. While email is our unique identifier, we're always looking for ways to improve the visitor experience. I'll share your feedback with our team. Thank you! -Jovito

Simplicity and ease of customization. Very responsive technical staff. They will consider your ideas for future product improvement in scheduled software updates.

Need to have a way to pre-register a visitor and load applicable ID documents with logic blocks to skip document scan upon actual sign in.

Steve, thanks for your review. ITAR adherence has been an interesting use case for our platform and we continue to develop around it. We are extending our abilities around remembering more about your visitors. Currently we remember pictures, signed documents, and answers to questions. Our customers' input guide our development, and you've had some good ideas. Thanks.

The picture and printable badge feature is very handy. There is also a very small learning curve when it comes to modifying and customizing the experience for your site. The product also cuts down on paper use which is a bonus for us.

Have not used the product long enough to really see any notable ''Cons'' at this time.

Thank you for the review Gino! We're thrilled to hear that you've had a largely smooth experience configuring Traction Guest to your site's needs, rolling it out, and reducing paper usage in the process. There are many more opportunities worth exploring in terms of how to better exploit Traction Guest's functionalities to fit your site's needs, and several other features that we're working on that we'll look forward to releasing in the coming months. If you have any questions or support needs, or a use case that you'd like our help addressing, please do contact us again at support@tractionguest.com!

It is very user friendly and checks all the boxes for what our company needed in a visitor management system. Traction Guest has always listened and communicated back to the development team and worked with us to improve and give us exactly what we need!

The email is the recall for visitors and not all visitors have an email account. I mentioned to Traction Guest about this and they are always willing to help in solving my issues and making it work for me. The badge was difficult for me to create but Traction Guest put their expert in touch with me and he assisted in making it easy for me.

Thanks, Victoria! We're happy you've found Traction Guest easy to use and that it gives you more time to focus on other important tasks. We are continuously working on improving the platform and will keep you informed on new features!

I like that we were able to implement this without having to hire an it professional. The people on the support team continually make this a great product.

It's not the most simple thing. The experience set up could be cleaner.

Thank you for the response! Our support team has enjoyed working with your team, and remain available to help or to guide you through any desired changes whenever you need. There are indeed a lot of functionalities on the platform that can take time to get used to. Any ideas you may have on simplifying the platform, we welcome. And any time you need our help or guidance leveraging any of the platform's features, we remain available.

I really like the contractor screening feature.

The experience is hard to program, but the customer service is excellent.

Thank you so much for the review Margie! We're glad to hear that our software has helped your company with onsite contractor management! We know that its variety of features can be confusing at times - please don't hesitate to reach out to us again at support@tractionguest.com if there's any way we can help!