Sign In Enterprise Reviews - Page 5

I was mainly impressed with the customer experience.

My job is to provide support for networking hardware and computers, so I don't use this software unless the hardware running it is malfunctioning.

Our company purchased the services of Traction Guest and we've relied on their tech support to get our fine tuning set up. No matter via email or phone, their support has been top notch.

No dislikes at this time and we're up and running.

Hi Jasson, thank you for the kind words! It's been a pleasure working with you. Glad to hear you have no problems with the application thus far, but don't hesitate to reach out if you need assistance or have any recommendations!

The possibilities to actually embed the software into your overall company branding are unbeatable in the market. It can seamlessly integrate with whatever brand you have and it will look like a self-developed product. Really important when you are a tech company.

Sometimes the editor is a bit... unresponsive. But that's a rare occurrence. Overall I don't have any complaint.

Hi David, I love that review title and your feedback along with it! I could tell from your Theme and templates that branding was important to you and seeing that built out so well was terrific to see. I'll put a note in for the team to take a look at those occasional editor responses. It's been great working with you thus far and stay tuned for future updates! Thank you! - Jovito

The fact that you can edit the experience is by the far one of the best things. It definitely helped in knowing who was in the facility and who they work for. The badges are also great. Different badges for different purposes on the facility. It makes it easier to identify who is doing what.

I think one of the few cons would be in regards to the badges. At first they are a little tricky to handle and get used to but after proper guidance from one of the customer rep, it worked out fine.

Hi Jose. Thank you for the review! Just to let you know, you can also choose badge labels as an alternative to the adhesive badge tags. If you want to find out more, please don't hesitate to reach out to Ryan or Alex. The team is always here to help!

The software is easy to use and very user friendly

You can sign in when you are all ready signed in

UI is solid. It's easy to use, and clean and clear. Does exactly what it's supposed to, which is guest check in, and does it well.

We need it to work with Salesforce, but the integration with Salesforce is pretty minimal. Wish it can do more.

Hi Emily! This is great feedback. I want you to know that Traction Guest has a very deep integration with Salesforce which gives you the flexibility to take the data collected during sign-in and map it back to your Salesforce instance. I spoke with Vankie about your Salesforce idea and although it's not something we offer now, we both thought it's really cool. We've already shared it with our Product team. When you're ready to dive into the Salesforce integration, let us know!

The software is extremely intuitive during the set-up and configuration process. I really like the ability to customize as well. The final results is a professional and consistent platform for all of our visitors.

I've been using the system for about a week and I haven't found any gaps in the process. The customer support is extremely professional and helpful at all times.

Hey Denise, It's been fantastic seeing how you've been using the platform and customizing it to fit your location's needs as more requirements arise. Hearing that you've had a good experience with customer support puts a smile to my face as I'm always so glad to hear we've been able to contribute to a positive experience :) Thank you so much! - Jovito

Easy to use Custom Sign in flows Nice web interface

Not good at reporting. Only csv, it would be nice to have PDF format In the dashboard entries cannot be deleted you have to connect support so they can delete Cannot apply date filters at the dashboard

Hi Kristhian! Thank you for the feedback! We're glad to hear that the sign-in flows for your visitors have been fairly smooth thus far. Improving our analytics and reporting functionalities is already on our Product team's radar, and we welcome any additional detailed ideas you may have.

The software was easy to use, but the best feature was the excellent customer service provided by Jovito Salem and Ryan. They were easy to schedule, and explained things clearly. They went out of their way to assist. World-class customer service.

I did not run into anything while I was on the Project

Glenn, in the short time we worked together, it was terrific seeing how you became an expert in its configuration. I looked forward to working through your use-cases with you and learning about your implementation plans for your users across your sites. Thank you for your feedback!

Very easy to implement and get the job done with minor bugs and crashes.

Lack of specific customization.

Thanks for the review Ion. We appreciate the suggestion on the option to turn off the visitor email confirmation. The timing is funny on that as we just added the capability last week. You just need to let someone in Customer Success know and they can deactivate this on your account (we'll go ahead and do that for you now).

Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm.

Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.

Hi David. Great to hear that you're happy with Traction Guest! Thank you for your review. Please keep sharing your ideas so we can continue to enhance the platform for our customers.

Easy to use

The hosts list does not scroll all the way to see all the names on our IPad device, although if you search the name it pops up.

Thanks Leanne. It's great to see one of our Customer Success folks called out. We feel that our ability to help and train customers is a big differentiator but it's nice to see it confirmed. We'll look into that item you mentioned on the host list, stay tuned.

It is so easy to use, and set up. Guests really like the sign in process, always commenting on how efficient it is. The customer service team are second to none! Their response time is always so quick and no question is too little or annoying!

I have not come across any cons yet, although it would be great if you were able to preview any changes you make before saving them. I am able to use a second iPad to view the changes as I make them so not a big deal but would be a great addition!

Sean, thanks for taking the time to write us a review. We appreciate your feedback. We are working on some UI improvements that will make that easier!

The product was easy to set up and easy to use. Guest and employees have quite receptive to the new sign in process.

The only con at this point is an issue with the badges but not the products. The recommended badge forms we are currently using have adhesive problems. This is not a reflection of the overall product.

Hi Gregory, thank you for your review! Let's connect on that badge adhesiveness. Guest also works with a variety of badges types and badge tags. It's been terrific seeing how you're leveraging the platform and it's been great working with you and your team. Thank you!

User friendly. You do not need to be tech smart to set it up.

Would like to see more badge template options.

Hello! Ease-of-use is important to us; we want our platform to be simple and intuitive for users in a variety of industries and with a variety of needs. If you'd like, our customer support team would be more than happy to help you with building out a custom badge template; just send us a mock-up and we'll whip it together!

I really like how detailed and easy-to-use the visitor experience tool is. This tool allowed us to add exactly what we needed for each of our visitor categories without needing any coding or developing experience. The interface itself is also very usable.

I wish that the software allowed organizations to tailor a fixed message of general visitor info for the pre-registration portion and upload documents without having to enter them each time you want to pre-register a visitor or send them separately. It would also be nice to both pre-register AND send an email invite simultaneously to the visitor without having to do each step separately.

Thanks for the review JD. We're happy to hear that you're enjoying our experience editor. Also, thanks for the great suggestions. We just entered those into our development team for consideration and prioritization. As a quick heads up, in our next release the invite email will automatically pick up the name and email address of the person sending it (instead of having to enter it manually). Sort of neat one that you might like.

Being able to make it our own, relevant to contract and company

If you are not IT savvy, like me, it is not easy to navigate for setting up to template your preferred choices

Thank you for the feedback Rachel! On one hand, we're glad to hear that the configurability and flexibility of the software have been helpful for your company! On the other, ease of use is something that's important to us, and we're working on ways to improve on that front. That said, if there's anything we can help with at all again, please do reach out to us at support@tractionguest.com!

Very intuitive for users. And when I had questions, response time from customer service was same day. They never left me hanging out there with no response.

You do have to spend time with Customer Advocate to set-up how the app will work for your company. But it goes very quickly and they are extremely knowledgeable.

Hi Candy, you've got such a terrific use case and we've been happy spending time with you to set up your sign-in flow. We're glad that we've been able to improve your sign-in experience for your visitors. Thank you for your feedback!

How easy it is to use, anything from setting up a simple to a complex sign in experience is quick and easy.

The experience UI can get a little cluttered if you have a lot of choices pages that branch off to other options.

Thanks for your review, Lewis! It was great helping you get started. We wanted to offer as many customization options as possible within the Experience Editor. To keep it easy to use, we are working on the UI to help you make the most of it!

ease of use ability to remember for future sign in ability to pre program large groups for easier/faster sign in reports exported to excel format to be able to filter to your needs.

There is Nothing I can think of at the moment about this product that I do not like.

Sharon you are such a pro on Traction Guest! Thanks for always reaching out if you have questions about the platform. It's great to work with such responsive customers.

Ease of setup and management, with excellent support. Great customization settings allowing your visitors to experience signing into your brand.

as the product is still in its infancy, some features not fully available, but a simple conversation or a feature vote can be requested and those features are very likely to be on a roadmap.

Thank you for your review, Mark! We're ecstatic that you're enjoying the experience and it's been a pleasure working with you. Our developers definitely have some big plans coming up, stay tuned! - Jovito

Flexibility and customization, while we are using Traction Guest as it was developed at the basic level, we are also utilizing the platform in ways Traction had never dreamed of. They have partnered and supported us throughout the process so far! The opportunity is endless!

No cons were added to this review

Diane, Thanks for the feedback. We're as excited as you are about integrating your upcoming Salesforce implementation to show how recreation centers can use Traction Guest and Salesforce to welcome members.

ease of use, segmentation of guests, customized user experiences for each guest, ability to quickly take a photo of guests and alert stakeholders. We used this app to check in over 1000 people at a Dreamforce 2017 event and we were very happy with the results. It also has a seamless integration to salesforce campaigns.

slow to update in real time who has already checked in using the app. when you are checking in multiple people at once on multiple iPads and you refresh the app, it takes a bit to see who has already checked in

Great that it helped your event management! We've been using it at Dreamforce too and it has made lead capture and our follow-ups a lot easier! Unfortunately the Wi-Fi is often not the best at mega events like Dreamforce, which impacts how quickly the data gets updated. Thanks for taking the time to write a review, Lauren!