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Sign In Enterprise Reviews - Page 7
167 reviews
Recommended
Annie D.
Automotive, 501-1,000 employees
Used weekly for less than 6 months
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The support is great, they are always very helpful
Guests no longer have to call from our lobby asking for their guest
I think it would of be helpful to of known that you needed Traction Guest support to set up the software from the beginning. I would not of been able to do that on my own
Hi Annie! Thank you for the review! We're dedicated to making the visitor management process as simple and painless as possible. Getting started and getting used to the product can be quite the process, and there are lots of features that can be leveraged to meet your needs. We want to provide the best possible support for your visitor management process, so don't hesitate to let us know any time you need additional support!
Aman b.
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Our experience with Traction's team in programming, installing and implementing Traction was very smooth. Traction's team came across with utmost professionalism in crafting out a solution that worked for our needs, implemented it timely and were available to us for any troubleshooting. The solution has enhanced our guest experience and helped us meet our contractual needs all at the same time.
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Thanks Aman. Atco's use case for contractor onboarding was a fun project for us. Integrating DocuSign, Salesforce and Traction Guest was a great example of cloud platforms coming together to get contractors onboard fast and efficiently.
John M.
Construction, 501-1,000 employees
Used weekly for less than 6 months
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TractionGuest basically meets our needs but is a little clunky to work with and is somewhat unwieldy in managing the captured data. Also, the service desk tech's were very knowledgeable in knowing what the software was capable of doing.
This software manages visitor data and has an integration with Salesforce.
This software is not very flexible when it comes to how data is captured.
Hey John! We're glad to hear that your overall experience with the platform has been good. We welcome your feedback, suggestions and ideas. And we're more than happy to provide further assistance and support at any time - just contact us via https://success.tractionguest.com/s/support!
Lee T.
Public Safety, 201-500 employees
Used other for less than 6 months
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Traction Guest is currently going above-and-beyond to help us build out a new feature in support of the province's requirement for active daily health screenings. Customer service is excellent, and we enjoy working with the team.
Traction guest has a straightforward, user-friendly interface, and has quite a lot of customizability. The team is very supportive and works with us to integrate with the needs of our business.
We occasionally run across some less sophisticated logic that could be refined going forward, but by and large the development team is quickly able to address any issues and appears dedicated to continuous improvement.
Seth H.
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We used to have unreliable homegrown software that was expensive to develop and maintain. We now have Traction Guest and it has made the guest tracking process SO easy. The software is intuitive and reliable and the support team is very responsive. The development team is agile and implements new features all the time. I highly recommend this software.
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Thanks Seth. We're really happy about having you on board. Thanks for the comment on our dev team they have some really good ideas coming out. Keep an eye out for some more innovations next week.
Emily L.
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Traction Guest has made our check-in process so much faster. It's saved us a lot of time and our visitors love it too. It has more features than any other reception app we've tried out and I'd definitely recommend it to any organization that's looking to speed up their visitor sign-ins.
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Thanks Emily. Our feature list is growing fast. Please keep the feedback coming it's driving what we release. Our customer success team has been raving about how easy it was to work with your team as well.
Raquel R.
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Receiving guests into our business and notifying employees of their arrival is the most efficient and elegant sign in process at BD's reception. Traction's system takes just moments to use. We particularly appreciate the alerts when visitors arrive, it amazingly useful in providing a welcoming experience to our visitors. Right now we are just using the basic functionalities of the system. Our systems are not in place yet to leverage the rest of Traction's features.
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Thank you!
Justin L.
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Traction guest was very easy and intuitive to setup. They constantly developing the software and are very responsive to feature requests.
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Thanks Justin. We're excited about some of the releases. Make sure you check out video and badge editors (make your own badge templates with images, photos, QRcodes by visit reason). We're adding to the feature list with releases often here's where you can find the latest. http://tractionguest.com/pricing/
Dean L.
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Traction Guest is great. The people there have been great to work with to make it fit our needs. It is east to use and our guests and employees have a been able to get used to using it fast, it is very user friendly. Traction Guest has made our works life easier and more efficient.
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Thanks Dean. Really appreciate the comments. Looking forward to innovating your visitor experience more with upcoming features and functionality.
Lehua K.
Education Management, 1,001-5,000 employees
Used weekly for less than 6 months
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Ease of use, customer service, I like that we are now able to track our clientele. Previously, we used to do this manually which was not efficient at all.
I have a hard time creating and/or editing the paths. Good thing Customer service is so willing and patient with us!
Hi Lehua. We're always happy to help! We believe in providing great flexibility and understand that it takes some time to learn how to leverage a customizable platform. It means a lot to us that you took the time to write a review!
Carla H.
Used other for less than 6 months
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The instant badges are so handy. We loved that we did not have to manually make up badges prior. Excellent!
All was good! I nothing negative to report. We had a bit of a line up at the start of our conference but it was manageable.
Hey Carla, It was such a great experience working with you for your event. The fact that you used two different badge templates on the day of the event was a very clever use case and I'm glad you were able to leverage the system in that way. Thank you for your review! - Jovito
David W.
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Attentive support. From my experience, Traction Guest is the most customizable solution I've seen in it's category.
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Thanks for the comment. Our belief is that each visitor and location are unique. We want to allow companies and hosts to greet their visitors with the best possible experience and customization is key to this endeavor.
Connor L.
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The customer rep was always on hand to help out with the product. You could tell they were passionate about it, and it really helped our team get excited about its use.
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Thanks, Connor. Really happy to be working with you! Looking forward to innovating your visitor experience more with upcoming features and functionality.
Adam L.
Consumer Goods, 10,001+ employees
Used other for less than 6 months
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Robust, easy to set up on iPads and Printers. Fully-featured and growing.
Complex sign-in experiences can become cumbersome to design.
Thank you for your review, Adam. We would love to hear your ideas on how to enhance the Experience Editor. We think it is really important to give our customers the tools to fully customize the experience for complex requirements but we want to make the UI intuitive for you to use!
Phil K.
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Got comments from staff and guests - "what an improvement"; "boy that was easy!"; Tractor are quick to respond to concerns and welcome input for new features.
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Thanks Phil it's been great working with you on the platform.
JAY L.
Used weekly for less than 6 months
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what i like most about this software is the easy to use interface, i can change up the background pics and modify anything to make it easier for my clients
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Thank you for your great review, Jay! It's been great helping you get set up and seeing how you're utilizing the platform. Let us know if you have any questions along the way!
Sam B.
Furniture, 51-200 employees
Used weekly for less than 6 months
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The software looks very sharp on the iPad and in my opinion has an overall look of high quality.
I think the setup is the only thing that is slightly complicated in regards to the experience page on the website.
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