I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.
I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.
If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.
Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day!
Does what it says it does on the tin and is a cracking piece of software. Looks greats and getting around it is pretty easy. Customer service is good and always at hand to help but the software just works so didn't need much help setting it up
QBC was so easy to manage and implement, running purchasing, sales orders, invoices, shipping and payments. we are now in the process of linking this product to woocommerce and QBO. Powerful piece of software. I was up and running on a live version straight away after the 14 days trial where I spent that time learning what the system could do. Highly recommend it. Good customer service..
Would like more flexibility on reports and you need to remember to reload/refresh when you've made changes. Not able to run customers with a credit limit
Likelihood to recommend: 8/10
- Add additional languages: dutch / french / german - Make own translations / rename possible (example: products and variants being able to change/rename or translate to own choice) - Tradegecko support: receive an email confirmation when opening a new ticket or replying in a ticket. Only replies by tradegecko are email notified. I, for example, open the same ticket 3 times in a row as it disappeared after a couple of minutes with any feedback = it appears that the support team moved the ticket for further investigation and there for it was disappearing in my account (MY ACTIVITIES)
Fast and reliable website / webportal = cloud based Ipad app Intelligence functions Magento connection Had a problem with the Magento stock status, took a while to explain, understand and proceed but an adjustment by the tech team saved us = so big ups for standing open for malfunctions/adjustments!
- Limited magento connection: not fully supported (tax class / discounts / excl tax price / visibility setting / categories) - 3PL Exporter: sales invoices = 5 templates available but not 1 of them contains all data. For European law we need to extract a monthly overview of all the invoices included company name/company number / total price/tax price / tax class. In order te get this data I need to export basic and quickbooks template and then mix 2 complex CSV files... Would be an improvement to provide an template that contains all data of provide custom template on request. - branding & identity: limited invoice text = Terms and Conditions? - branding & identity: there is no preview function to see the different Document Specific Settings when making an adjustment - inventory products: import new products = not able to include the re-order points (CSV) = manually editing afterwards - inventory products: update existing products = not able to change the re-order points in bulk (CSV) - inventory products: bulk actions = there is no publish to magento feature (publish to underlaying variants) - inventory variants: there are no selection boxes at the left (like with the products) = not possible to bulk edit variants / publish to magento / publish to B2B - B2B eCommerce Platform not available for the basic plan, why does it show up in the menu left and in the product edit/bulk edit screens?
Likelihood to recommend: 6/10
It works and the simplicity is a major benefit. Definitely best in class at this price.
It is pretty robust and works well for small companies. I have helped use this for multiple companies.
My main complaint is the reporting, it is a small thing, but you cannot see all of the reports from the website, the reports have to be emailed to you and then downloaded. Kind of a cumbersome process.
Likelihood to recommend: 8/10
TradeGecko offers a ton of capability and flexibility for eCommerce businesses of any size. Also extremely extensible through its API, and readily available integrations.
Pricing structures are sub-optimal for certain business models.
Likelihood to recommend: 8/10
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Founder - $39/month (USD)
Lite - $79/month (USD)
Small business - $199/month (USD)
Business - $599/month (USD)
Premium - $799/month (USD)
Inventory and order management is a pain. Especially for the SME wholesalers and online retailers that just want to concentrate on growing their business rather worrying about operations. Managing inventory is a laborious process dominated by clunky spreadsheets, expensive ERP software and of course, riddled with human error. These days you simply can’t take the chance of a stock-out by leaving it up to Fred in the warehouse or the back room.
This is where TradeGecko jumps in. The software is aiming to change the way business-to-business commerce is done. TradeGecko positions itself as an inventory management system for wholesale and online retailers to manage their inventory. And it delivers: its functions range from multiple warehouses, user management, taxation in local currencies, analytics and projections, orders, sales, etc. However, like any good tech company, it goes beyond the core functions and gets into the real pain points of a growing business.
TradeGecko’s real potential shines when you integrate its inventory system with your accounting software and your online eCommerce stores. This allows you to create a centralized system that keep stocks synchronized across stores and automatically pushes invoices to your accounting. It’s a no brainer to say, but this translates into huge efficiencies.
TradeGecko is trying to make wholesale and retail commerce effortless with cloud-based inventory management tools designed to streamline complex processes. The solution includes key features such as automatically updating inventory levels when sales and purchasing orders are generated, powerful reporting and analytics, and omni-channel eCommerce integrations.
Businesses that use TradeGecko benefit by decreasing the effort that goes into making sales, purchases, and managing accounts and inventory levels. TradeGecko unifies these elements into a single process and becomes a source of truth for all matters regarding orders and inventories. Using TradeGecko can help businesses prevent tying up capital in inventory that’s not moving, or missing out on sales because of inadequate inventory.
With TradeGecko, sales and purchase orders automatically trigger updates to company inventory levels. These inventory control features improve internal tracking and stock movements, and allow businesses to optimize inventory levels based on anticipated demand.
TradeGecko sends automatic alerts whenever it’s time for you to reorder products based on sales orders and purchase orders, helping to ensure you won’t experience the dreaded stockout. The platform also allows you to have real-time data about inventory levels, including specific product location information.
Real-time sales reports are accessible at any time, allowing managers to make more strategic business decisions based on actual records of inventory, sales, and purchase orders. Users can generate sales history reports by product, customer, sales rep, and channel. They can also generate sales order reports by customer, product, product type, channel, sales rep, location, and time period.
Click the Intelligence tab on your TradeGecko account to begin reviewing reports and analytics. TradeGecko’s reports make it easier to identify top customers, popular products, and which sales channels have the greatest ROI. You can also use TradeGecko to determine which warehouses or sales reps are most vital to your organization.
TradeGecko supports omni-channel eCommerce services such as Shopify and BigCommerce. By adding new sales channels, businesses can increase revenue with a minimal investment of time or money. These integrations also make it easier for businesses to avoid stockouts and efficiently manage orders placed on multiple channels around the web.
Using TradeGecko, you can upload your product information to multiple eCommerce channels at one time. Just update the information in your TradeGecko account, and the application will automatically push that data to third-party eCommerce channels. This ensures that your online shops are always updated with the latest product stock information.
In an effort to generate loyalty among customers, businesses can use TradeGecko’s customer relationship management (CRM) tools to record customer purchasing histories and individual preferences. For example, it’s possible to save a customers billing details, addresses, and clothing sizes in order to facilitate easier online shopping on future orders.
Through the Relationships tab, you’ll have access to an array of customer management features. Track customers and orders by status, and record customer order histories automatically. You can add default discounts for certain customers, along with default tax rates for certain companies in your database. Advanced features allow you to restrict access to your CRM database to certain members of your team.
TradeGecko’s expedites the process of order fulfilment by integrating channels, locations, and processes. Managers have complete visibility of the entire workflow. In addition to order booking and order sourcing, TradeGecko also helps with order processing, shipping, and even managing returns.
One of the ways that TradeGecko can help you save time is by allowing you to automatically create shipping documents, such as packing slips and shipping labels, for the products you ship out. These documents are created from sales orders, eliminating one of the pain points that often comes along with order fulfillment.
TradeGecko offers 15 integrations, with plans to expand to another 15 by 2016. Currently, TradeGecko has core integrations for finance, such as Xero and Quickbooks, and eCommerce, such as Shopify and Big Commerce. TradeGecko will soon be adding additional integrations, including Salesforce, Etsy, and eBay.
TradeGecko works on a monthly subscription model, starting at $39 per month for a basic plan, $249 per month for a business plan, $449 per month for a business premium plan, and $999 per month for the enterprise plan. The difference between these plans has to do with the number of allowable users, integrations and add-ons.