I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.
I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.
If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.
Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day!
I really like the software and Customer support is always very helpful in every aspect.
Reporting is good. It is also easy to use. Integrates with other software easily.
There is not a payment integration that syncs with wholesale orders or on site sales.
Thanks for the review Joel, we are pleased you find our platform easy to use, do check our our knowledge center on TradeGecko Payments.
Likelihood to recommend: 10/10
No phone numbers to speak to anyone on the normal plans. Email support meant that 50% of problems were solved. Support emails go to a generic desk, so its difficult to continue a conversation with the same person. Or for one person to take control of a problem and help solve it.
Live updating of bundle quantities to our shopify store is very good The sync speed to shopify is good The usability of the software is good It can handle multiple currencies well
The actual core of the product - keeping track of inventory is not as robust as it needs to be. We have had many problems of bad syncing with shopify and xero. My opinion is tradegecko is the weak link. Sales are fine. Returns edits and exchanges are bad. So your stock numbers are out. If you edit an order in shopify at all - then tradegecko will not update. So your stock numbers are out. We also had problems where we made stock takes in tradegecko and they would not sync to xero. Support by email is very cumbersome. The second unforgivable problem is that you cannot report on consumption of SKU's if they are sold within a BOM. Tradegecko admit this is bad for an inventory management solution. They pass the buck to a program called inventory-planner which is actually excellent. You cannot plan incoming stock dates on a per product basis. Only on a per purchase order basis. So you end up reverting to excel for part shipment planning. It is not easy to export a whole order book for a single supplier and manage multiple invoming batches.
Likelihood to recommend: 5/10
If it works for your business, get it. If it doesn't, don't. They never make any updates and will not head any advise you give. They don't have a community forum for a reason. They have their own agenda. So if it works for you great, but if not, don't expect them to ever improve it to fit any of your needs, and you're better off searching for a different solution then getting stuck.
Beautiful UI, better then any other WMS Quick and responsive What it does, it does famously
No feature updates/improvements Rarely fix errors pointed out unless they're super easy
Thanks for taking the time to write us a review, we take our customers feedback seriously.
We are continuously making improvements to our product, and we prioritize those which based on customer feedback & requests will have the biggest impact across multiple customer businesses.
As this is an anonymous review we have no way to know specifically what features/ improvements you have requested, but we would urge you to reach out to your account manager to discuss. Providing a great customer experience is very important to us, and we remain available if you have any further questions or concerns.
Likelihood to recommend: 5/10
I've enjoyed using TG for several years now.
Ease of use. I also appreciate the quick customer service correspondence.
I have no complaints. I find this program very easy to use and it is intuitive.
Its great when we hear that our long term customers continue to rate our platform so highly, and our customer service team appreciate the shout out. Thanks for the review, Team TradeGecko
Likelihood to recommend: 10/10
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Inventory and order management is a pain. Especially for the SME wholesalers and online retailers that just want to concentrate on growing their business rather worrying about operations. Managing inventory is a laborious process dominated by clunky spreadsheets, expensive ERP software and of course, riddled with human error. These days you simply can’t take the chance of a stock-out by leaving it up to Fred in the warehouse or the back room.
This is where TradeGecko jumps in. The software is aiming to change the way business-to-business commerce is done. TradeGecko positions itself as an inventory management system for wholesale and online retailers to manage their inventory. And it delivers: its functions range from multiple warehouses, user management, taxation in local currencies, analytics and projections, orders, sales, etc. However, like any good tech company, it goes beyond the core functions and gets into the real pain points of a growing business.
TradeGecko’s real potential shines when you integrate its inventory system with your accounting software and your online eCommerce stores. This allows you to create a centralized system that keep stocks synchronized across stores and automatically pushes invoices to your accounting. It’s a no brainer to say, but this translates into huge efficiencies.
TradeGecko is trying to make wholesale and retail commerce effortless with cloud-based inventory management tools designed to streamline complex processes. The solution includes key features such as automatically updating inventory levels when sales and purchasing orders are generated, powerful reporting and analytics, and omni-channel eCommerce integrations.
Businesses that use TradeGecko benefit by decreasing the effort that goes into making sales, purchases, and managing accounts and inventory levels. TradeGecko unifies these elements into a single process and becomes a source of truth for all matters regarding orders and inventories. Using TradeGecko can help businesses prevent tying up capital in inventory that’s not moving, or missing out on sales because of inadequate inventory.
With TradeGecko, sales and purchase orders automatically trigger updates to company inventory levels. These inventory control features improve internal tracking and stock movements, and allow businesses to optimize inventory levels based on anticipated demand.
TradeGecko sends automatic alerts whenever it’s time for you to reorder products based on sales orders and purchase orders, helping to ensure you won’t experience the dreaded stockout. The platform also allows you to have real-time data about inventory levels, including specific product location information.
Real-time sales reports are accessible at any time, allowing managers to make more strategic business decisions based on actual records of inventory, sales, and purchase orders. Users can generate sales history reports by product, customer, sales rep, and channel. They can also generate sales order reports by customer, product, product type, channel, sales rep, location, and time period.
Click the Intelligence tab on your TradeGecko account to begin reviewing reports and analytics. TradeGecko’s reports make it easier to identify top customers, popular products, and which sales channels have the greatest ROI. You can also use TradeGecko to determine which warehouses or sales reps are most vital to your organization.
TradeGecko supports omni-channel eCommerce services such as Shopify and BigCommerce. By adding new sales channels, businesses can increase revenue with a minimal investment of time or money. These integrations also make it easier for businesses to avoid stockouts and efficiently manage orders placed on multiple channels around the web.
Using TradeGecko, you can upload your product information to multiple eCommerce channels at one time. Just update the information in your TradeGecko account, and the application will automatically push that data to third-party eCommerce channels. This ensures that your online shops are always updated with the latest product stock information.
In an effort to generate loyalty among customers, businesses can use TradeGecko’s customer relationship management (CRM) tools to record customer purchasing histories and individual preferences. For example, it’s possible to save a customers billing details, addresses, and clothing sizes in order to facilitate easier online shopping on future orders.
Through the Relationships tab, you’ll have access to an array of customer management features. Track customers and orders by status, and record customer order histories automatically. You can add default discounts for certain customers, along with default tax rates for certain companies in your database. Advanced features allow you to restrict access to your CRM database to certain members of your team.
TradeGecko’s expedites the process of order fulfilment by integrating channels, locations, and processes. Managers have complete visibility of the entire workflow. In addition to order booking and order sourcing, TradeGecko also helps with order processing, shipping, and even managing returns.
One of the ways that TradeGecko can help you save time is by allowing you to automatically create shipping documents, such as packing slips and shipping labels, for the products you ship out. These documents are created from sales orders, eliminating one of the pain points that often comes along with order fulfillment.
TradeGecko offers 15 integrations, with plans to expand to another 15 by 2016. Currently, TradeGecko has core integrations for finance, such as Xero and Quickbooks, and eCommerce, such as Shopify and Big Commerce. TradeGecko will soon be adding additional integrations, including Salesforce, Etsy, and eBay.
TradeGecko works on a monthly subscription model, starting at $39 per month for a basic plan, $249 per month for a business plan, $449 per month for a business premium plan, and $999 per month for the enterprise plan. The difference between these plans has to do with the number of allowable users, integrations and add-ons.