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Tripleseat
#1 Guest and Event Management Software for Hospitality
Recommended
MADISON B.
Entertainment, 1-10 employees
Used daily for 6-12 months
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I really have enjoyed using Tripleseat so far, overall. If there could be a way to fix the email going to spam issue, it would make me trust Tripleseat much more.
First I need to state that we use Tripleseat for unconventional purposes as we are not a restaurant. But I will say it has really helped streamline our contracts and payment processes -- I've noticed a substantial improvement in our A/R process and some credit is due to Tripleseat's ease of use for clients.
There are a lot of features I wish the software had, or that the software made easier to use. One example would be to show me on the dashboard how many contracts we have sent out that still await client signatures, and to be able to issue automated follow-ups for completion. Another major issue we've recently uncovered is that Tripleseat communication with clients often goes into their SPAM folder which creates obvious issues for us in terms of securing contracts and making our clients happy.
Michelle L.
Food & Beverages, 501-1,000 employees
Used daily for 2+ years
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Overall, the last 3 years I have solely used Gather to increase sales and execute events for my venues. Not only would I recommend Gather, I have had 2 acquaintances implement Gather for their banquet/catering needs.
This software is extremely user friendly and is the bridge of communication between myself, my clients, my chef, and my management teams across 4 different venues. Event with the largest events with the most details, I am able to communicate with Gather with every individual involved.
Not even necessarily as a con, I do however wish that there was a way to directly send a mass email to all clients in the database for marketing purposes.
David C.
Restaurants, 1,001-5,000 employees
Used daily for 2+ years
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Everyone is able to see whats going on in the private dining room. From the Front of House Manger to the Chef to the GM and Banquet Manager. It's all available in one centralized location. Customizing the menu options to cater to the guests needs is a breeze! Sending out contracts that are consistent with your brand is important. Once it's worded properly and stored, it's sent out the same every time. All communication between the guest and the venue is all in one place.
You can't add events through the app. Changing the uploaded documents seems to revert back to older documents at times.
Verified reviewer
Hospitality, 1-10 employees
Used daily for 2+ years
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Reporting functions and calendar systems
The automated reporting has made forecasting easy
Nothing much, it’s made scheduling bookings easy
Sarah S.
Hospitality, 501-1,000 employees
Used daily for 2+ years
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I truly enjoy working with Tripleseat. The account managers are awesome! They are always there when needed, answer questions so quickly. It is very easy to learn. I have been working with them myself for over 5+ years and its been a pleasure.
Very easy to use. The staff and help team is amazing. They will help create reports, customize your account to best fit your needs and give recommendations on how to better use their system.
Not connecting to all reservation sites. We use Reserve Reservation System and Triplseat does not connect to their system so when a reservation is made in Tripleseat we have to input it again into our Reservation system and vice versa.
Holly C.
Restaurants, 501-1,000 employees
Used daily for 2+ years
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I have had Tripleseat at my past 3 locations. When I started with my current company they were using another system. I kept telling them what a difference our sales numbers would be with Tripleseat. Within the first quarter my numbers have shown I was right Everyone at Tripleseat from the sales and account manager to CEO are amazing to work with
I love the task management. It is a great way for me to keep track of where I am in the planning process with every contact, account and booking. The ability to set auto tasks is a time saver too
Honestly - Nothing. If I have a questions or thought about something that would make my job easier they usually have a way for me to do it
Laura S.
Restaurants, 501-1,000 employees
Used daily for 2+ years
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I love the ability to track events, sales and contacts in the Reports section of Tripleseat. This is very helpful when forecasting for year-over-year sales.
The software is very user-friendly and streamlined. My favorite feature has got to be the tasks which you can link to an event or contact. This really helps me stay on track. I can even create tasks for non-event items such as book-keeping or outbound sales.
I think the messaging feature is not useful because it creates a duplicate communication log if you are also using regular email to correspond with clients. It's not a bad feature, but I just don't think it's useful.
Ryan M.
Food & Beverages, 51-200 employees
Used daily for 1-2 years
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Overall, everything has been great. Every time I've needed help with something, the customer service has been prompt, kind, thorough and very helpful.
Being able to keep everything centrally located and organized.
It would be nice if there was greater communications between discussions with a lead then turned into an event. I have had a couple occasions that something was discussed with a guest but was unable to find the conversation. It would be nice if the printable calendar of events was more clear with what is confirmed or prospect. The text is too small and doesn't contain the basic info of what some of my team would need at first glance. I post a paper copy of out scheduled events for the month for everyone to reference but doesn't provide them the basic necessary information.
Verified reviewer
Hospitality, 501-1,000 employees
Used daily for 2+ years
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With Tripleseat, we as a Sales team use it the most but it is available for all chefs and managers to view and see what's coming up. It's easy to use on a day to day basis, and now that the whole team is on board it's a good communication tool.
I like that Tripleseat has a very easy-to-use interface and keeps everything from leads/events/contacts/accounts very organized. I also like that it is customized to each company or group that uses it.
There seem to be a few glitches - not everyone gets my email because their servers mark tripleseat discussion emails as spam. I also can't always link up other programs to it (Social Tables).
Kate L.
Events Services, 201-500 employees
Used daily for 1-2 years
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We have had an extremely positive experience. The online tutorials makes it super easy to train new employees.
Tripleseat is very user-friendly and supports our events operation with easy to read documents and a great color-coded calendar. The online portal is fantastic- clients sign contracts and pay their invoices while I am sleeping! Their support staff is extremely responsive and helpful- they get a 20 out of 10!
We really have no complaints. The program is very efficient and well supported.
Laura O.
Restaurants, 1,001-5,000 employees
Used daily for 1-2 years
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Tripleseat is fast and easy to set up for all locations. We have had several new openings recently and they walk us right through basecamp and support us with any questions that we have. When we transitioned to Tripleseat, we were in bad shape and not able to get the reporting that we needed. That has changed with Tripleseat. Also, I would like to give props to our account manager, she has had all the answers and, if she didn't, she got them for us. Thanks to our rep for selling us on the product in the beginning. We are very happy to be with Tripleseat!
Ease of use and customization of layout and reports. I really appreciate being able to create separate reports for boh and foh and then granularize them to get just what is needed by the individual manager.
that the online chat is rarely available when I need it. This is really my only consistent issue.
Verified reviewer
Restaurants, 11-50 employees
Used daily for 2+ years
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I can't say enough about the customer service! I was introduced to my account manager CSR once we started with Tripleseat and CSR always gets back to me right away if I have an issue. Her quick responses are so appreciated as it keeps me efficient so I am not going through extra steps when it is unnecessary. Tripleseat also hosts a variety of educational classes whether in person or online which I found very helpful.
Easy to use and navigate Customer service Customization Online signatures
Email responses to guests, I find that they still get confused when they receive emails about payment requests. They don't look all the way to the bottom for the link.
Melanie B.
Restaurants, 201-500 employees
Used daily for 2+ years
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They are an okay system to use up until you have to cancel your subscription. I contacted them 8 months in advance to my account renewing. I stated I wanted to make sure it doesn't auto renew. They said they couldn't help me because it was too far in advance. then I get a bill stating they charged my card for another year. I immediately contact them stating I didn't want to auto renew. They said it was too late, no refunds, and I have access for the rest of the year. Spoke to several people trying to get assistance. No one could help me. Horrible customer service.
pretty basic system so it's easy to use.
Customer service, billing, bugs in system, reporting is a joke and you can't export anything properly.
Verified reviewer
Events Services, 11-50 employees
Used daily for 6-12 months
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I absolutely love using Tripleseat for our event planning. It's very easy to use and navigate and you're able to have many different features within the system. I love that Tripleseat also sends you a daily email early in the morning to let you know your tasks and events for the day. It's VERY helpful! It keeps you organized in the sense of not being able to over book yourself and over lap times, which solves a lot of potential issues.
There isn't many cons that I can think of within this software. There has been a few times when the software has gone down during a time of need, but it's very rare that it happens. Also when you log into your account, every single time you will get a verification code sent to your email before you can log in. Sometimes this can get more annoying then anything, but I can see why it could be used as extra protection for your account.
Colby L.
Restaurants, 51-200 employees
Used daily for 2+ years
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Tripleseat is always there for support and help. The turn around time on request or help is always quick.
The software is very easy to use and is user friendly for the client and the planner. Out of all of the software that are out there, I do believe it is the best! The software team is always making updates to t he program and introduce new functions that just makes it better.
I really don't think there is a con with this software. I have been using triple seat for almost 8 years now and I won't use another program. I have tested other programs but the others have a lot of cons.
Sandy F.
Restaurants, 201-500 employees
Used daily for 2+ years
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Tripleseat is fantastic. Hands down. The site allows me, as an event coordinator, to have every event easily visible into the future so that I can build other events around this said date/time. The markers of blue/red/green (prospect/tentative/definite) are huge in how to book or if you are able. And, I can build BEOs and all that on my iPhone! Tripleseat makes my life so much easier!
User ability, ease when learning more (thanks to our rep that visited us!) we are still on a learning curve. All my pros are written below in the overall experience section.
So many contacts/whatever they are. I have so many. I need to learn how to downsize.
Kesha B.
Hospitality, 51-200 employees
Used daily for 2+ years
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EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to store leads and potential client information.
Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver!
It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier.
Alison C.
Events Services, 201-500 employees
Used daily for 1-2 years
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Gather saves me so much time so I'm able to respond to more leads and create proposals and correspond with clients in a more timely manner. All of this frees me up to do more networking outside the office and in turn generate more business for my event space.
The most awesome thing is, I can do everything in one system. I receive leads via Gather, I send and receive emails, book space, create BEO's, collect deposits, send invoices and other documents via Gather. It's the greatest and easiest booking system I've ever used and I've been in the event industry since 1987. The 2nd thing I love about Gather is their customer service. My rep always goes above and beyond every time, is always there to assist me, responds immediately, and is an absolute joy to work with.
No cons were added to this review
Chelsea S.
Restaurants, 51-200 employees
Used daily for 6-12 months
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A central communication spot for our whole team, rather than searching through emails!
Gather is super easy for client's to understand, easy to get estimate approvals, and easy to collect payments. I really like that you can see timestamps of when clients have opened emails that we send through Gather, it lets us know they've at least reviewed the info so we can adjust when to send for a follow up. It is very easy to add and adjust menus and pricing.
Some items we would like to have control of for adjusting, such as how to tax and what menus are taxed, and how those menus can be classified, rather than calling support. We would also like documents uploaded to be available on bookings that were created before they were uploaded - currently you can only upload from the drop down list the documents that were uploaded at the time you created that specific booking, so not all the documents are there.
Melissa A.
Hospitality, 501-1,000 employees
Used daily for 2+ years
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I am from a hotel background. After using a certain product for many years I was a little nervous of using Tripleseat. After getting on the software, not only was it so informative and easy to use, but the support you get from the customer service is even better. They added elements when I couldn't find things on reports and even worked on different additions for the company. THEY ARE THE BEST!!!
Because it was new, there were some things that needed tweaking but after all the 6 years I have been working on it, it has really been great!
Tatiana T.
Hospitality, 51-200 employees
Used daily for 2+ years
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I love Tripleseat - every property I have worked at I have immediately implemented Tripleseat as our event software. It's easy to use, user intuitive and helps keep everything organized no matter the size of the team. Excellent customer service as well that is responsive and helps troubleshoot event the tiniest of issues.
The only con I can think of is that there is no mobile app for this product. It is mobile friendly when you open in your web browser but a mobile app would make it 100x easier to use when working remotely from your phone or tablet.
Janice E.
Events Services, 1-10 employees
Used daily for 2+ years
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It was great! Their customer service was speedy. However we had to transfer to another platform because it was more catered to the type of service we provide. Although, I did like that we could send the link to our artists/talent and they pretty much see their calendar. By far, the easiest booking platform we have used
Tripleseat is web-based, so you can access it on your browser. Its easy, like navigating Facebook, very straightforward
It's mostly catered to restaurants so we had to change some languages in there to cater to event management
Juliane M.
Restaurants, 501-1,000 employees
Used daily for 2+ years
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TripleSeat is the bee's knees when it comes to event booking software. As an Event Manager, this was my bible!
Everything from leads, inquiries, messaging, booking, menu planning, proposals, BEOs, calendar.
They are a little behind in online forms. Proposals, contracts and credit card authorization forms all send as a PDF that clients have to print off and sign or have Adobe in order to sign electronically.
Alicia U.
Hospitality, 51-200 employees
Used daily for 1-2 years
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I started using this software about a year and half ago. It has made my job so much easier and saved so much time. It is very user friendly ( for both the client and myself). What has really impressed me the most with this company is their customer service. The few times, I have had a question, I received a response by someone on their team within an hour. I could not be happier with Gather and their team.
The only minor improvement I would like to see made is the ability to communicate to multiple people through the gather website. Often times if I am messaging through their site, and the client will copy people on emails and I am unable to see the copied recipients.
Melissa O.
Events Services, 201-500 employees
Used daily for 2+ years
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It is a literal ONE STOP SHOP for all of your Event Coordinating & management needs! It houses all of your leads, easily converts them to a contact or event, allows you to customize what suits your venues needs by building as many templates as necessary & always easy to modify! Also a great overview of your week, easily generates reports, sales etc.
I can't say much that I dislike about the software, my team & I use it from clock-in to clock-out & also easily manage our events on off days if needed via smartphone.