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UpKeep vs BigChange Comparison

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Good recommendations?

UpKeep logo

UpKeep

91pts

Overview

Category Leaders

UpKeep is an Asset Operations Management solution combining CMMS, EAM, and APM for maintenance, reliability and operations...

BigChange is the complete Job Management Platform, helping building maintenance, construction, environmental and other field...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

45

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

14.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

1.3K

5

4

3

2

1

913

368

42

8

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

269

5

4

3

2

1

172

68

22

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.

Pros

Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
Team members have great knowledge of the system and are happy to talk me through what I need to do.
It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.

Cons

In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
I have to admit, sometimes the error is on our end and it is going to junk mail.
It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

Cons

Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features183
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calibration Management
  • Cash on Delivery
  • Check-in/Check-out
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In/Out
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geofencing
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Live Driver Tracking
  • Location Tracking
  • Logbook Tracking
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manuals
  • Manufacturing Inventory Management
  • Map Creation
  • Material Requirements Planning
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Channel Management
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Cost Tracking
  • Production Scheduling
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Qualification Tracking
  • Quality Control
  • Quality Control Management
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Receiving
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Resource Scheduling
  • Retail Inventory Management
  • Returns Management
  • Risk Assessment
  • Room Booking
  • Root Cause Analysis
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SKU/UPC Codes
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Software License Management
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • Traceability
  • Transportation Management
  • Trend Analysis
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vehicle Information
  • Vendor Managed Inventory
  • Vendor Management
  • Version Control
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features224
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calibration Management
  • Cash on Delivery
  • Check-in/Check-out
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In/Out
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Depreciation Management
  • Digital Signature
  • Dispatch Management
  • Disposal Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Energy Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geofencing
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Kitting
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Live Driver Tracking
  • Location Tracking
  • Logbook Tracking
  • MES
  • Maintenance Management
  • Maintenance Scheduling
  • Manuals
  • Manufacturing Inventory Management
  • Map Creation
  • Material Requirements Planning
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Channel Management
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Product Identification
  • Production Cost Tracking
  • Production Scheduling
  • Productivity Analysis
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QR Codes
  • Qualification Tracking
  • Quality Control
  • Quality Control Management
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Receiving
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Residential Properties
  • Resource Scheduling
  • Retail Inventory Management
  • Returns Management
  • Risk Assessment
  • Room Booking
  • Root Cause Analysis
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SKU/UPC Codes
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Software License Management
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supply Chain Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • Traceability
  • Transportation Management
  • Trend Analysis
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vehicle Information
  • Vendor Managed Inventory
  • Vendor Management
  • Version Control
  • Visitor Management
  • Warehouse Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations26
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations10
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AvatarImg
AvatarImg

Debbie M.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BigChange logo

BigChange

Love it!

Reviewed 5 years ago

Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files.

Pros

It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

Cons

There's nothing I don't like about the software