UpKeep Features

UpKeep

Mobile computerized maintenance management software

4.65/5 (1,222 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Action Management
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Asset Accounting
Asset Management
Asset Tracking
Audit Management
Audit Trail
Autofill
Automated Scheduling
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Benchmarking
Billing & Invoicing
Bills of Material
Built-in Accounting
CMMS
CRM
Calendar Management
Calibration Management
Chat/Messaging
Check-in/Check-out
Class Scheduling
Code Enforcement
Collaboration Tools
Commercial Properties
Compliance Management
Compliance Tracking
Components Tracking
Configuration Management
Contact Database
Contract/License Management
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Depreciation Management
Desktop Notifications
Digital Signature
Dispatch Management
Disposal Management
Document Management
Document Storage
Document Templates
Downtime Tracking
Drag & Drop
ERP
Electronic Signature
Employee Scheduling
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
Failed Inspection Tracking
File Storage
Fixed Asset Management
For HVAC Companies
For Mechanical Equipment
For Schools
Forecasting
Forms Creation & Design
Forms Management
Fuel Tracking
Full Text Search
GPS
Historical Reporting
IT Asset Management
IT Asset Tracking
Image Capture
Incident Management
Inspection Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Job Costing
Job Management
Key & Lock Management
Kitting
Labor Cost Reporting
Location Tracking
Logbook Tracking
MES
Maintenance Management
Maintenance Scheduling
Manuals
Manufacturing Inventory Management
Material Requirements Planning
Mobile Access
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Location
Offline Access
Online Booking
Online Time Clock
Order Management
Order Tracking
Parts Management
Payment Collection in the Field
Performance Metrics
Predictive Analytics
Predictive Maintenance
Preventive Maintenance
Prioritization
Process/Workflow Automation
Procurement Management
Product Identification
Production Scheduling
Productivity Analysis
Project Management
Purchase Order Management
Purchasing & Receiving
Quality Control
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Synchronization
Real-time Scheduling
Real-time Updates
Receiving/Putaway Management
Recurring Appointments
Recurring Tasks
Reminders
Remote Access/Control
Reorder Management
Repair Tracking
Report Templates
Reporting/Analytics
Request Assignment
Requisition Management
Reservations Management
Residential Properties
Retail Inventory Management
Returns Management
Room Scheduling
Root Cause Analysis
Routing
SKU/UPC Codes
Safety Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Self Service Portal
Serial Number Tracking
Service Bulletins
Service History
Service Request Management
Shipping Management
Software License Management
Space Management
Status Tracking
Subcontractor Management
Supplier Management
Supply Chain Management
Task Scheduling
Technician Management
Template Management
Third Party Integrations
Tire Management
Traceability
Trend Analysis
User Management
Vehicle Information
Vendor Managed Inventory
Vendor Management
Version Control
Video Support
Visitor Management
Warehouse Management
Warranty Tracking
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Action Management
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Asset Accounting
Asset Management
Asset Tracking
Audit Management
Audit Trail
Autofill
Automated Scheduling
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Benchmarking
Billing & Invoicing
Bills of Material
Built-in Accounting
CMMS
CRM
Calendar Management
Calibration Management
Chat/Messaging
Check-in/Check-out
Class Scheduling
Code Enforcement
Collaboration Tools
Commercial Properties
Compliance Management
Compliance Tracking
Components Tracking
Configuration Management
Contact Database
Contract/License Management
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Depreciation Management
Desktop Notifications
Digital Signature
Dispatch Management
Disposal Management
Document Management
Document Storage
Document Templates
Downtime Tracking
Drag & Drop
ERP
Electronic Signature
Employee Scheduling
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
Failed Inspection Tracking
File Storage
Fixed Asset Management
For HVAC Companies
For Mechanical Equipment
For Schools
Forecasting
Forms Creation & Design
Forms Management
Fuel Tracking
Full Text Search
GPS
Historical Reporting
IT Asset Management
IT Asset Tracking
Image Capture
Incident Management
Inspection Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Job Costing
Job Management
Key & Lock Management
Kitting
Labor Cost Reporting
Location Tracking
Logbook Tracking
MES
Maintenance Management
Maintenance Scheduling
Manuals
Manufacturing Inventory Management
Material Requirements Planning
Mobile Access
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Location
Offline Access
Online Booking
Online Time Clock
Order Management
Order Tracking
Parts Management
Payment Collection in the Field
Performance Metrics
Predictive Analytics
Predictive Maintenance
Preventive Maintenance
Prioritization
Process/Workflow Automation
Procurement Management
Product Identification
Production Scheduling
Productivity Analysis
Project Management
Purchase Order Management
Purchasing & Receiving
Quality Control
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Synchronization
Real-time Scheduling
Real-time Updates
Receiving/Putaway Management
Recurring Appointments
Recurring Tasks
Reminders
Remote Access/Control
Reorder Management
Repair Tracking
Report Templates
Reporting/Analytics
Request Assignment
Requisition Management
Reservations Management
Residential Properties
Retail Inventory Management
Returns Management
Room Scheduling
Root Cause Analysis
Routing
SKU/UPC Codes
Safety Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Self Service Portal
Serial Number Tracking
Service Bulletins
Service History
Service Request Management
Shipping Management
Software License Management
Space Management
Status Tracking
Subcontractor Management
Supplier Management
Supply Chain Management
Task Scheduling
Technician Management
Template Management
Third Party Integrations
Tire Management
Traceability
Trend Analysis
User Management
Vehicle Information
Vendor Managed Inventory
Vendor Management
Version Control
Video Support
Visitor Management
Warehouse Management
Warranty Tracking
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Action Management
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Archiving & Retention
Asset Accounting
Asset Management
Asset Tracking
Audit Management
Audit Trail
Autofill
Automated Scheduling
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Benchmarking
Billing & Invoicing
Bills of Material
Built-in Accounting
CMMS
CRM
Calendar Management
Calibration Management
Chat/Messaging
Check-in/Check-out
Class Scheduling
Code Enforcement
Collaboration Tools
Commercial Properties
Compliance Management
Compliance Tracking
Components Tracking
Configuration Management
Contact Database
Contract/License Management
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Depreciation Management
Desktop Notifications
Digital Signature
Dispatch Management
Disposal Management
Document Management
Document Storage
Document Templates
Downtime Tracking
Drag & Drop
ERP
Electronic Signature
Employee Scheduling
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Facility Scheduling
Failed Inspection Tracking
File Storage
Fixed Asset Management
For HVAC Companies
For Mechanical Equipment
For Schools
Forecasting
Forms Creation & Design
Forms Management
Fuel Tracking
Full Text Search
GPS
Historical Reporting
IT Asset Management
IT Asset Tracking
Image Capture
Incident Management
Inspection Management
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Item Management
Job Costing
Job Management
Key & Lock Management
Kitting
Labor Cost Reporting
Location Tracking
Logbook Tracking
MES
Maintenance Management
Maintenance Scheduling
Manuals
Manufacturing Inventory Management
Material Requirements Planning
Mobile Access
Mobile Signature Capture
Monitoring
Multi-Channel Management
Multi-Location
Offline Access
Online Booking
Online Time Clock
Order Management
Order Tracking
Parts Management
Payment Collection in the Field
Performance Metrics
Predictive Analytics
Predictive Maintenance
Preventive Maintenance
Prioritization
Process/Workflow Automation
Procurement Management
Product Identification
Production Scheduling
Productivity Analysis
Project Management
Purchase Order Management
Purchasing & Receiving
Quality Control
Quality Management
Quotes/Estimates
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Synchronization
Real-time Scheduling
Real-time Updates
Receiving/Putaway Management
Recurring Appointments
Recurring Tasks
Reminders
Remote Access/Control
Reorder Management
Repair Tracking
Report Templates
Reporting/Analytics
Request Assignment
Requisition Management
Reservations Management
Residential Properties
Retail Inventory Management
Returns Management
Room Scheduling
Root Cause Analysis
Routing
SKU/UPC Codes
Safety Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Self Service Portal
Serial Number Tracking
Service Bulletins
Service History
Service Request Management
Shipping Management
Software License Management
Space Management
Status Tracking
Subcontractor Management
Supplier Management
Supply Chain Management
Task Scheduling
Technician Management
Template Management
Third Party Integrations
Tire Management
Traceability
Trend Analysis
User Management
Vehicle Information
Vendor Managed Inventory
Vendor Management
Version Control
Video Support
Visitor Management
Warehouse Management
Warranty Tracking
Work Order Creation
Work Order Management
Workflow Management
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Mobile apps

iOS App


288 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


618 reviews

UpKeep Feature Reviews

25 reviewers had the following to say about UpKeep's features:

Anonymous
A verified reviewer

Good management application

2018-07-25

Good workload management

Pros

supports cloud storage hence you will always access your data anytime on any device By comparing Data and reports monthly you will be able to gauge how the team who or individual is progressing on with the workload Easy to create tasks which the help of scheduler you will be notified whenever there is an update

Cons

actually i have Little or totally no cons encountered ,only that Requesters' to be given access to receive updates too

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh P.

Proving it Out

2019-02-21

My key goal is to reduce the number of locations we are storing data. Improve W/O visibility.

Pros

Easy W/O generation Exporting reports CSV download of existing records Inventory management PM Scheduling QR coding Mobile app

Cons

Exporting inventory records is less than effective No way to edit an entire series of events without deleting Can be difficult to assign an asset after the order has been created

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 11-50 employees)

Great technology

2018-11-06

Pros

Inventory tracking is very efficient.

Cons

The mobile version is missing some of the features the desktop version has

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Omer T.

Just what I was looking for

2019-06-21

Finally a truly simple yet thoughtful and very useful solution to keep track and manage maintenance on our different assets.

Pros

Ease of use, design wise and user interface.

Cons

User management and asset management is still a bit shakey and at times not the sharpest but it does look it is improving

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian B.

Intuitive software that is easy to setup and use daily

2019-10-08

Wonderful and knowledgeable sales team

Pros

• Work request portal and app design- easy to use and very precise • All staff can input requests and can easily check progress by viewing work order • Front desk can make appointments and have real time info when inquiries are made • Technicians see work request creation in real time

Cons

• No notification that invoices need to be processed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon R.

Easy to Use

2019-02-21

We went from a purely paper-based maintenance tracking system with a dry-erase board for reporting equipment problems, to a computerized system that allows us to monitor inventory, keep track of costs, and assign work orders with ease.

Pros

The mobile app is easy to use for personnel with little or no prior technology experience.

Cons

There are some minor inconsistencies when importing and exporting data. The templates for doing so don't seem to be updated as regularly as the main software suite.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor B.

Great for smaller companies - very user friendly!

2019-02-21

There is still a little improvement to make going forward with sorting features and other various small tasks, but it is overall a great product.

Pros

It was much easier to create filters and run various reports.

Cons

As we have gotten larger, it is more difficult to navigate as it doesn't necessarily sort in a way that is user friendly for property management companies.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Management Consulting company, 51-200 employees)

Accessible management

2018-09-01

It is a fluent work management software which proves to be highly efficient in managing facilities.

Pros

The assets, inventories, mails, progress can all be tracked for all the technicians on the field.

Cons

There is some issues with inventory control, the price setting once done continues without tracking the higher cost.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan K.

Upkeep Customer/User

2019-03-12

Overall, Upkeep is a great tool that i have come to rely on daily for the day to day operations and maintenance of our facility. Easy to use, and customer service has always been great at responding quickly to address any issues.

Pros

The ease of use. Interface is pleasant, and very easy to setup and track work orders.

Cons

Lack of customization for manipulating report data to generate different reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Max L.

Good product with a few bugs

2019-02-22

But I can track work orders well.

Pros

UI is good, I like how it’s organized.

Cons

Pulling historical data is buggy. Exports are different from the UI on occasion or don’t load properly.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Teresa D.

Great App

2019-02-28

Works great for our property management needs, keeps track of billing and time.

Pros

The app is easy to use on my smart phone with the notifications

Cons

sometimes fields do not refresh and have to give it a few minutes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dana Lin P.

Good program; easy to set up and use

2018-04-26

Work Order tracking, inventory tracking, assets monitoring.

Pros

Ease of use; automatic e-mail notifications of W.O. status changes; cloud based so it can easily be used by technicians in the field, residents, and administrators; parts lists; asset lists; reports

Cons

Another category of View Only permissions is needed, to eliminate the ability of View Only users to see the list of People and Teams (the display of all users names with e-mail, phone number, and assigned permissions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aslam S.

UpKeep user review

2019-03-05

Once we implemented UpKeep, we started issuing the maintenance requests through the system and the same time the Maintenance engineer get system notification and he could assign the respective technicians without delay to solve the problems and getting the update immediately after completion of the task as well as easy tracking. In addition, we maintain all of our asset data and status within UpKeep and easily traceable.

Pros

Also, the monitoring the status and generating/extracting reports .

Cons

Some times felt that the data update in the system bit slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Petru B.

Professional approach of facility topics

2019-03-01

Pros

Easy to use application, with almost all the features required by a facility management activity.

Cons

As well it has some issue related to the web view( for example when you select a longer list with assets for export the application does not show the complete list)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ronan H.

UpKeep: The modern way to manage maintenance

2019-02-22

It is also great for PPM, asset maintenance history and inventory management though I've only yet scratched the surface of that aspect of the software.

Pros

The interface Ease of use Simple setup Easy to get into and can be developed into a full fledged maintenance management system

Cons

Could be more customisable in its layout. Work order notes aren't copied to the person who raised the Work Request

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex L.

UpKeep is the best and simplest software platform available on the market currently!

2018-04-06

Tracking maintenance

Pros

They have no problem integrating it into their daily workflow. it is exceedingly helpful for management to track the productivity levels of our techs as they go about their daily activities.

Cons

Some functionality could use a little more customization but I'm sure they will get to it. It is a relatively new platform but they are growing and moving quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna H.

Very User Friendly!

2018-04-04

Pros

Easy to use Great for small companies looking for maintenance tracking. Inventory Tracking is a great tool

Cons

Great software overall for easy maintenance management .

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ben W.

UpKeep for hydroponic/indoor Ag

2019-10-08

Very positive, excited for our work with UpKeep for years to come.

Pros

UpKeep has a great mobile app, and easy to navigate dashboards regardless of desktop or mobile access.

Cons

There could be more default reports, but our account reps are always happy to help us work on custom reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan K.

Upkeep Review

2019-02-21

Wish the reports were more detailed.

Pros

Time Tracking of Employees Tracking locations of Maintenance Employees Submitting Maintenance Requests

Cons

It would be nice if the reports were more detailed/customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher F.

There are no other CMMS with this feature set at this price point.

2017-06-06

People don't let things go out of not knowing how to report a problem.

Pros

Has all we need to develop a more responsive facilities management team.

Cons

We have had one occasion when audible updates didn't come through on our phones, but the team at UpKeep were very responsive and the problem was fixed in minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily N.

used in 100 year old building

2019-02-26

Great so far!

Pros

We love upkeep's mobile-based design. It's easy to use for our non-facilities staff and easy to assign and update work orders

Cons

Some of the inventory/asset management is a little confusing to understand at first and figuring out how to classify things such as beds took some time and figuring out how to update that kind of information in a way that works for us is hard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
RANDHIR C.

Amazing

2018-04-06

Monthly review is easy & data based.

Pros

Realtime updates & alerts available

Cons

Customization of monthly reports specially excel sheets to determine exact time taken from request to update to completion is not available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam H.

A great tool for managing work orders

2019-05-24

Pros

It's already easy to use, but they keep improving it.

Cons

I wish the barcode scanner worked a little better for inventory management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from UpKeep Technologies


Hi Adam! Thank you for the review - it is with your feedback that we're able to constantly improve! To help with the barcode scanner issue, I recommend reaching out to support with more details so they can hopefully help. https://www.onupkeep.com/customersupport/

Read more
Rigoberto L.

Very Helpful

2018-04-04

Pros

(user interface very friendly) *Customization. *Status on upkeep.

Cons

not really, but I'd like to have a better way to export the reports, excel reports.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Douglas P.

Intuitive and easy to deploy with all user skill levels. Excellent after sales team.

2017-10-10

We were able to streamline maintenance requests and set proper processes for approvals and procurements of assets.

Pros

One of the best mobile application UI. Have been using it for a year with out any complaints from users.

Cons

Reporting and dashboard services should be available for all subscribers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more