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Joe L.
Facilities Services, 51-200 employees
Used daily for 2+ years
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One feature we were looking for was a platform that was easy to use for the requesters. Our requesters have to enter very little to submit a work ticket. This translate to more people using the system.
UpKeep is extremely easy to use for Requesters and Administrators.
I would like to see the cost to add Technician lower .
Hi Joe! Thank you so much for your feedback! We are so happy to hear UpKeep has improved your team's request workflow and it has helped increase the amount of requests you receive due to ease of use! That is awesome! Thank you for being an UpKeeper!
Aslam S.
Oil & Energy, 1,001-5,000 employees
Used daily for 1-2 years
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Earlier we used to issue our facility and equipment maintenance requests by filling physical request forms and it would take more time to reach to the maintenance technicians thru the maintenance engineer/supervisor and getting update of close out of the request as well. Also we consumed lot of papers to generating the requests. Once we implemented UpKeep, we started issuing the maintenance requests through the system and the same time the Maintenance engineer get system notification and he could assign the respective technicians without delay to solve the problems and getting the update immediately after completion of the task as well as easy tracking. In addition, we maintain all of our asset data and status within UpKeep and easily traceable.
The tracking of the maintenance requests and the assets entered in to the system. Also, the monitoring the status and generating/extracting reports .
Some times felt that the data update in the system bit slow.