Urbest Features

Urbest

Collaborative tool for facilities, maintenance and servics

4.74/5 (27 reviews)

Urbest Feature Summary

  • Access Controls/Permissions
  • Alerts/Notifications
  • Asset Tracking
  • Business Process Automation
  • Business Rules Management
  • Claim Resolution Tracking
  • Collaboration
  • Commercial Properties
  • Contractor Database
  • Customer Management
  • Dispatching
  • Email Management
  • Incident Reporting
  • Live Chat
  • Maintenance Management
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Preventive Maintenance
  • Process Change Tracking
  • Queue Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Residential Properties
  • Scheduling
  • Service History Tracking
  • Support Ticketing
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Ticket Management
  • Time Tracking
  • Visual Workflow Management
  • Work Hour Tracking
  • Work Order Creation

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Bid Management
Billing & Invoicing
CRM
Chat/Messaging
Check-in/Check-out
Claims Tracking
Client Management
Client Portal
Collaboration Tools
Commercial Properties
Contact Database
Contact Management
Contract/License Management
Contractor Database
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
File Storage
Fixed Asset Management
For Facility Management
For Schools
Forecasting
Forms Management
GPS
Historical Reporting
IT Incident Management
Incident Management
Incident Reporting
Inspection Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Tracking
Live Chat
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Offline Access
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Payor Management
Payroll Management
Performance Metrics
Portfolio Management
Preventive Maintenance
Project Management
Quality Control
Quality Control Management
Queue Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Routing
Scheduling
Search/Filter
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Support Ticket Management
Surveys & Feedback
Task Management
Technician Management
Tenant Portal
Tenant Tracking
Third Party Integrations
Time & Expense Tracking
Time Tracking
User Management
Vendor Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Bid Management
Billing & Invoicing
CRM
Chat/Messaging
Check-in/Check-out
Claims Tracking
Client Management
Client Portal
Collaboration Tools
Commercial Properties
Contact Database
Contact Management
Contract/License Management
Contractor Database
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
File Storage
Fixed Asset Management
For Facility Management
For Schools
Forecasting
Forms Management
GPS
Historical Reporting
IT Incident Management
Incident Management
Incident Reporting
Inspection Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Tracking
Live Chat
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Offline Access
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Payor Management
Payroll Management
Performance Metrics
Portfolio Management
Preventive Maintenance
Project Management
Quality Control
Quality Control Management
Queue Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Routing
Scheduling
Search/Filter
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Support Ticket Management
Surveys & Feedback
Task Management
Technician Management
Tenant Portal
Tenant Tracking
Third Party Integrations
Time & Expense Tracking
Time Tracking
User Management
Vendor Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Bid Management
Billing & Invoicing
CRM
Chat/Messaging
Check-in/Check-out
Claims Tracking
Client Management
Client Portal
Collaboration Tools
Commercial Properties
Contact Database
Contact Management
Contract/License Management
Contractor Database
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Email Management
Employee Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
File Storage
Fixed Asset Management
For Facility Management
For Schools
Forecasting
Forms Management
GPS
Historical Reporting
IT Incident Management
Incident Management
Incident Reporting
Inspection Management
Inventory Control
Inventory Management
Job Costing
Job Management
Job Tracking
Live Chat
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Offline Access
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Payor Management
Payroll Management
Performance Metrics
Portfolio Management
Preventive Maintenance
Project Management
Quality Control
Quality Control Management
Queue Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Residential Properties
Room Scheduling
Routing
Scheduling
Search/Filter
Self Service Portal
Service History
Status Tracking
Subcontractor Management
Support Ticket Management
Surveys & Feedback
Task Management
Technician Management
Tenant Portal
Tenant Tracking
Third Party Integrations
Time & Expense Tracking
Time Tracking
User Management
Vendor Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
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Mobile apps

iOS App


0 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Urbest Feature Reviews

16 reviewers had the following to say about Urbest's features:

Pierre N.

Very good

2019-09-12

Pros

I like it because it is simple, efficient and reliable

Cons

Might requires integration for equipment management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Pierre! We are looking into further developments and integrations on the equipment management side.

Read more
Trevor M.

A user friendly revolution in task management software

2020-06-26

It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.

Pros

You can see the status of all tasks at any point of time.

Cons

The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Trevor! We look forward to bringing even more value to our users, so stay tuned for some exciting things ahead!

Read more
François G.

Very usefull for social hoursing refurbishment

2019-09-12

Architectural co-conception withs architects, ingeneers, contractors Site management during construction works, interface between all actors : users, contractor, architects, client Work management after delivery

Pros

Very user friendly, specially for no professional users : inhabitants, workers, etc. the software is very flexible and adaptable

Cons

Nothing, except maybe the graphic interface...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thank you Mister Gruson,
We look forward to helping you with more projects in social housing.

Read more
Pascal M.

As a service

2019-12-22

we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.

Pros

ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.

Cons

Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thank you Pascal! We strive to improve our service and we look forward to hearing your thoughts about how Urbest can add more value to you and your teams.

Read more
Catriona C.

Urbest is the innovation all modern Facilties Management companies needed yesterday

2020-02-28

It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it.

Cons

Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

Read more
Maxime S.

The Facility Management future is here

2019-10-04

Pros

Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.

Cons

The product could be cooler by enabling more integrations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Maxime for your review!

Read more
Alexis V.

Computer Aid Facitily Mngt System: Urbest tops the league

2019-09-13

One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of.

Pros

And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then.

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!

Best,
Team Urbest

Read more
Tom D.

Limpide, Fluide, une évidence

2021-04-09

Pros

sa fluidité et sa prise en main rapide pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants

Cons

le menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Tom!
We appreciate your feedback and we are working on improving this in our next releases!

Urbest team

Read more
Hugo B.

Top Notch Software

2019-09-14

Pros

Interface extremely easy to use without any preliminary training and providing access to all functionality for me to operate.

Cons

Still some minor bugs to be fixed, but overall my experience was great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Hugo!

Read more
Antoine L.

Very fast implementation, lots of features !

2020-07-20

Pros

It is easy to setup the product and to deploy it. Mobile applications are very useful !

Cons

Nothing to say for that, new features are often implemented.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Antoine!

Read more
Nicolas G.

Urbest eases my life

2019-09-12

I am able to manage queries from both tenants and landlords in a third of the time previously required.

Pros

The gain of time Urbest provides is very impressive

Cons

Really innovative stuff do not have inconvenients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Great to hear your experiences Nicolas! We look forward to helping you gain even more value through Urbest

Read more
Alexis B.

Urbest is a key component for us in order to organise, plan, and get feedbacks.

2020-07-29

Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.

Pros

Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.

Cons

Some features like a planning could be usefull in order to plan in advance some tasks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Alexis!

We appreciate your feedback!
Stay tuned as we are working on delivering (in the next few months) the ability to plan tasks!

Read more
Romain V.

Avis urbest

2020-09-18

Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif. Plusieurs options pourraient etre rajoutées Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client. Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ). Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte.

Pros

Application tres simple d'utilisation. Premet un suivi des interventions sur sites. Les messages instantanés avec les utilisateurs.

Cons

Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Merci pour votre retour et vos suggestions Romain. Nous ameliorons notre produit chaque jour et ne manquerons de vous tenir informe des qu'une nouvelle fonctionnalite sera deployee.

Read more
bertrand v.

Urbest is as a key player in the field of FM support solutions

2019-12-19

Pros

easy to use, easy to share, low cost versus competition, copes with a vast pallet of requirements, meets all clients expectations and beyond

Cons

nothing at this point and given clients feedback. AS the company grows more feedback of customer experience will be incorporated in the current solution to the best benefit of future clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Bertrand.

Read more
Luc P.

A very good software that makes our lives easier

2019-12-20

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Luc,
It's a pleasure to help you along your growth and new offices.

Read more
Romain k.

Good tool to simplify communication

2020-08-20

Pros

As a coworker, Urbest is very easy to use and simplifies communication with the site manager

Cons

Nothing to say here for the moment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Urbest


Thanks Romain!

Read more