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Urbest

Collaborative tool for facilities, maintenance and servics

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Urbest Features

Features Summary

Functionality

4.6

/5

32

Total features

78

14 categories

Urbest features

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management

Common features of Maintenance Management software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Trail

Price starts from

600

Per year

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

32

Price starts from

600

Per year

learn more

Total Features

78

Unique features

  • Contractor Database

  • Residential Properties

  • Asset Tracking

  • For Facility Management

Functionality

4.5

/5

2.6K

Price starts from

49

Per month

visit website

Total Features

134

Features in Common

46

Unique features

  • Chat/Messaging

  • Customizable Templates

  • Electronic Payments

  • Marketing Automation

Functionality

4.3

/5

4.3K

Price starts from

50

/user

Per month

learn more

Total Features

111

Features in Common

29

Unique features

  • Core Accounting

  • Asset Lifecycle Management

  • Calendar Management

  • Customizable Templates

Common Urbest comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Computer Aid Facitily Mngt System: Urbest tops the league

Reviewed 3 years ago

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key...

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Vendor response

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Urbest is the innovation all modern Facilties Management companies needed yesterday

Reviewed 2 years ago

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Cons

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Vendor response

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A user friendly revolution in task management software

Reviewed 2 years ago

It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.

Pros

The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported.

Cons

The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well.

Vendor response

Thanks Trevor! We look forward to bringing even more value to our users, so stay tuned for some exciting things ahead!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Urbest eases my life

Reviewed 3 years ago

I am able to manage queries from both tenants and landlords in a third of the time previously required.

Pros

The gain of time Urbest provides is very impressive

Cons

Really innovative stuff do not have inconvenients

Vendor response

Great to hear your experiences Nicolas! We look forward to helping you gain even more value through Urbest

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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As a service

Reviewed 3 years ago

we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.

Pros

ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.

Cons

Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.

Vendor response

Thank you Pascal! We strive to improve our service and we look forward to hearing your thoughts about how Urbest can add more value to you and your teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Facility Management future is here

Reviewed 3 years ago
Pros

Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.

Cons

The product could be cooler by enabling more integrations

Vendor response

Thanks Maxime for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very usefull for social hoursing refurbishment

Reviewed 3 years ago

Architectural co-conception withs architects, ingeneers, contractors Site management during construction works, interface between all actors : users, contractor, architects, client Work management after delivery

Pros

Very user friendly, specially for no professional users : inhabitants, workers, etc. the software is very flexible and adaptable

Cons

Nothing, except maybe the graphic interface...

Vendor response

Thank you Mister Gruson, We look forward to helping you with more projects in social housing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Limpide, Fluide, une évidence

Reviewed a year ago
Pros

sa fluidité et sa prise en main rapide pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants

Cons

le menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli

Showing original review in French. See translation

Vendor response

Thanks Tom! We appreciate your feedback and we are working on improving this in our next releases! Urbest team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good

Reviewed 3 years ago
Pros

I like it because it is simple, efficient and reliable

Cons

Might requires integration for equipment management

Vendor response

Thanks Pierre! We are looking into further developments and integrations on the equipment management side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nice and smooth

Reviewed 9 months ago
Pros

It is easy to use and the design of the interface is great

Cons

We are waiting for the api in order to integrate the solution in our Saas FlatBay

Vendor response

We look forward to combining our solution and delight people even more with FlatBay and Urbest wrapped up !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very fast implementation, lots of features !

Reviewed 2 years ago
Pros

It is easy to setup the product and to deploy it. Mobile applications are very useful !

Cons

Nothing to say for that, new features are often implemented.

Vendor response

Thanks Antoine!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ur(the)best

Reviewed 9 months ago

Time and cost saving

Pros

Easy to use and easy to integrate with other softwares

Cons

None that I know of yet as it’s been a great experience so far

Vendor response

Thank you Marie, its a pleasure to help you in office management. Hugo