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VenueOps Pricing, Features, Reviews and Alternatives
VenueOps FAQs
VenueOps product overview
What is VenueOps?
VenueOps is a cloud-based venue management solution which offers convention centres, theatres, music venues, arenas, and other event spaces with tools for managing customers, scheduling events, capturing leads, tracking finances, researching artists, managing operations, and more. The platform combines CRM and sales tools with event planning and entertainment booking in order to provide venues with an all-in-one system for managing their event facilities.
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Platforms supported
Support options
Training options
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VenueOps
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VenueOps pricing information
Value for money
4.3
/5
21
Starting from
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Pricing options
Value for money contenders
VenueOps features
Functionality
4.1
/5
21
Total features
41
1 categories
Most valued features by users
Functionality contenders
VenueOps users reviews
Overall Rating
4.7
/5
21
Positive reviews
100
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
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7
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Overall rating contenders
Laura V.
Performing Arts, 11-50 employees
Used daily for 1-2 years
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VenueOps has changed the way we communicate in our organization. Everything can be entered in the event so everyone can stay up to date with the details. We rely on it heavily for our calendars too. People no longer have the excuse that they didn't know what was going on with an event.
This software is extremely easy to use. The implementation was very quick and it was easy to train our staff and get them on board. We use it for everything - scheduling, quotes, invoices, event detailing, event orders and final settlements. I couldn't be happier with our choice.
I wish that we had the capability to create our own reports instead of asking their team to configure the different things that we need. I would like to customize my reports by selecting different options (room usage, days of week, inventory usage, etc.)
Hi Laura! We so appreciate you taking the time to share your thoughts, and we're SO glad to hear that you use VenueOps so comprehensively, and couldn't be happier with your choice! Your feedback is incredibly valuable in guiding the development of VenueOps and our Help Desk, especially in our efforts to make reporting easier! We're currently working towards providing clients with more tutorials...
Danielle P.
Performing Arts, 51-200 employees
Used daily for less than 6 months
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Overall the customer service is great. [SENSITIVE CONTENT HIDDEN] was our lead on implementation and was amazing to work with. [SENSITIVE CONTENT HIDDEN] was a great at our in person training, and [SENSITIVE CONTENT HIDDEN] has been quick and thorough with creating custom reports and dashboards for us. I enjoyed that their user conference was small and intimate as well. It was great to connect personally with their team.
I find Venue Ops extremely user friendly and intuitive. I have experience in a few different booking software and some are not as easy to figure out for the everyday user. I find the booking process and information location flows and makes sense. From and admin standpoint, the back end is also easy to update and setup. The knowledge base is robust and helpful.
While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's. I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.
Hi Danielle! We so appreciate you taking the time to share your thoughts, and we're so glad to hear that VenueOps is simplifying your work day! Client feedback is the single best way we know how to improve VenueOps, so we've made an internal note based on the "Cons" you mentioned. If you have any more suggestions or would like to elaborate further about any challenges, we'd love to hear from you! You can reach us at success@eventbooking.com or (+1) 865.966.4900. Sincerely, The EventBooking Team
Megan O.
Events Services, 1-10 employees
Used daily for 6-12 months
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Extremely positive based on customer service and very basic calendar use. I wish there was a more intensive up-front training session, instead of piece-meal webinars I have to take over time (many of which I don't think were there when I started). I get the sense that I'm part of a start-up project -- a good one, but growing pains for us as a user.
It is fairly easy to use, once you get familiar with the basics. It is clean and simple in appearance. It is fine for a venue our size (one arena with a few special event and meeting spaces).
The sales record aspects (like customer communications) are very weak. There is no database for accounts to track correspondence with prospective, current, or clients. I am forced to use the notes fields, or utilize a separate spreadsheet. Because it is not database driven, it is very impractical because it forces me to create letter templates, that I have to merge with Excel, then upload copies...
Hi Megan! Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be an intuitive platform! Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case recently! Sincerely, The EventBooking Team
Kayla K.
Hospitality, 10,001+ employees
Used daily for 2+ years
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This was a big upgrade from EventBooking, which housed very little data on the back-end, and was not very easy to use.
The product is certainly user friendly. You can easily use the platform to transition from page to page, move events around with a drop and drag on the calendar, which I like a lot.
There needs to be a feature in the CRM/Customer section of the software that can link a customer to a sales rep. These feels intrinsically basic, but has not been added despite asking for it for over 2 years.
Hi Kayla, Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be so user friendly. Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered! We have an account manager feature on accounts, which might be the solution you're looking for. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case in your experience with the CRM! Sincerely, The EventBooking Team
Steph O.
Entertainment, 51-200 employees
Used daily for 1-2 years
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We use VenueOps as our booking software and for event detailing. We have had a great experience with the EventBooking staff, who are all so willing to help when we have questions or concerns. As I mentioned previously, the software is also very user friendly. When we switched over from another software program, we were concerned about learning a new product, but everyone picked up on it almost immediately.
We love that this software is so user friendly - it makes our daily detailing and tasks an easy process!
There are some things that we would like the software to be able to do that are not currently possible, but hopefully they're coming in the future.
Hi Steph! We're so glad to hear that VenueOps has made your daily detailing and tasks an easy process, and that it's so user-friendly for you! That's music to our ears! We are always striving to make the platform better through automatic updates that happen every few weeks. If you have any suggestions in particular or would like to elaborate on the features you are still waiting on, we'd love...
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