VenueOps Features

I find Venue Ops extremely user friendly and intuitive. I have experience in a few different booking software and some are not as easy to figure out for the everyday user. I find the booking process and information location flows and makes sense. From and admin standpoint, the back end is also easy to update and setup. The knowledge base is robust and helpful.

While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's. I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.

Hi Danielle! We so appreciate you taking the time to share your thoughts, and we're so glad to hear that VenueOps is simplifying your work day! Client feedback is the single best way we know how to improve VenueOps, so we've made an internal note based on the "Cons" you mentioned. If you have any more suggestions or would like to elaborate further about any challenges, we'd love to hear from you! You can reach us at success@eventbooking.com or (+1) 865.966.4900. Sincerely, The EventBooking Team

It is fairly easy to use, once you get familiar with the basics. It is clean and simple in appearance. It is fine for a venue our size (one arena with a few special event and meeting spaces).

The sales record aspects (like customer communications) are very weak. There is no database for accounts to track correspondence with prospective, current, or clients. I am forced to use the notes fields, or utilize a separate spreadsheet. Because it is not database driven, it is very impractical because it forces me to create letter templates, that I have to merge with Excel, then upload copies...

Read more

Hi Megan! Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be an intuitive platform! Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case recently! Sincerely, The EventBooking Team

The product is certainly user friendly. You can easily use the platform to transition from page to page, move events around with a drop and drag on the calendar, which I like a lot.

There needs to be a feature in the CRM/Customer section of the software that can link a customer to a sales rep. These feels intrinsically basic, but has not been added despite asking for it for over 2 years.

Hi Kayla, Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be so user friendly. Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered! We have an account manager feature on accounts, which might be the solution you're looking for. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case in your experience with the CRM! Sincerely, The EventBooking Team

VenueOps is very user friendly. It is easy to navigate and quickly ascertain what you need to do in order to achieve a certain result. The software has a better flow than its predecessor, and, from a Sales Department position within my venue, I can say that VenueOps works extremely well, serving our day-to-day needs.

VenueOps does seem to not function as smoothly as desired for the Events and Operations side of our venue, and some of the way the finance portion is designed is bit troublesome and has given some in our venue a bit of grief. I think the potential is there, and I fully expect Event Booking to improve upon these features, but for now there are some faults within those corners of the program.

We love that it keeps all of our information in 1 spot. As a team that balances many internal and external booking sits vital to see how and when our spaces are being used and for those of use who are booking external events, it has been a huge gift to our team to be able to share easy communication about an event, before, during and after; to track clients and their events; and to stop having to search endlessly in paper files for the information we need. It has streamlined our internal systems incredibly!

The mobile experience still needs improvement. This is often the format we are using during an event or facility tour, and it makes the information harder to access or add to when on the move with a client.

It allows us to keep everything about the event within the software where all staff can see it. It simplifies processes, as you only need to look in one place to fine things. Be it forms, contracts, payments and the like. One stop shop that allows us to meet our sustainability goals as well. Less Paper.

The transition of formal paper processes to online has its challenges but so does any new software. The program is so robust, it does take some time to figure out the best way to handle an issue. As a Performance Arts Center we have different needs then the other venues that use this program. However the, but Eventbooking listens and does work to improve the process. It is not always as quickly as you want or need, but it does eventually happen. Which is better then most companies do.

It is so easy to use. I was given the task of becoming the VenueOps expert when I started, and it was so easy to learn and figure out. I love the calendar. It has helped keep all of our events organized both on the planning end and keeping the rest of our full time staff informed of events that are confirmed and if there are holds. I also find the operations daily view very helpful to get information out to specific departments so that they are aware of what needs to get done for an event. As for the planning side, I find the detailing process fairly simple and helpful for creating event orders.

I don't really like how everything has to be tied to a quantity and if you make it "no quantity required" that it can't be added to an invoice with a price. Or if it can, I have not been able to figure that out.

The ease and functionality. The booking process is much easier for our multi-facility campus. I like that contracts can be created within the site.

The financial aspects and running reports could be cleaner.

Visually appealing, and the calendar is easy to use when I am adding events.

I don't like that the reporting function is difficult and that I need to reach the support team whenever I want to create a new report.

It’s ease of use. Ability to store notes and documents for each event.

The way it prints is clunky. You need to export the calendar and then print instead of a print button.

The ease of use, workflow, and overall user experience.

Some limitations with exporting to excel

We appreciate how user friendly it is. Also the client support team is the best I've ever had the pleasure working with!

Not as customizable as EventBooking Classic. But our Sales team is finding VenueOps to have more advantages than disadvantages

The number of reports and customization of said reports is absolutely wonderful.

The learning curve for using the software was a little more difficult than I would like. Not very intuitive.