VenueOps Features

VenueOps

Venue management platform with sales and CRM tools

4.67/5 (21 reviews)

Competitor Feature Comparison

Activity Dashboard
Activity Tracking
Attendance Management
CRM Integration
Calendar Management
Client Management
Contact Database
Contact Management
Contract Drafting
Cost Estimating
Credit Card Processing
Electronic Payments
Estimating
Event Management
Event Scheduling
Follow-up Scheduling
Invoice Management
Lead Capture
Lead Management
Opportunity Management
Performance Reports
Prioritizing
Proposal Generation
Real Time Analytics
Real Time Data
Revenue Management
Sales Reporting
Sales Tracking
Social Media Integration
Status Tracking
Task Management
Task Scheduling
Visual Analytics
Visual Discovery
Learn moreCompare App
Activity Dashboard
Activity Tracking
Attendance Management
CRM Integration
Calendar Management
Client Management
Contact Database
Contact Management
Contract Drafting
Cost Estimating
Credit Card Processing
Electronic Payments
Estimating
Event Management
Event Scheduling
Follow-up Scheduling
Invoice Management
Lead Capture
Lead Management
Opportunity Management
Performance Reports
Prioritizing
Proposal Generation
Real Time Analytics
Real Time Data
Revenue Management
Sales Reporting
Sales Tracking
Social Media Integration
Status Tracking
Task Management
Task Scheduling
Visual Analytics
Visual Discovery
Visit WebsiteCompare App
Activity Dashboard
Activity Tracking
Attendance Management
CRM Integration
Calendar Management
Client Management
Contact Database
Contact Management
Contract Drafting
Cost Estimating
Credit Card Processing
Electronic Payments
Estimating
Event Management
Event Scheduling
Follow-up Scheduling
Invoice Management
Lead Capture
Lead Management
Opportunity Management
Performance Reports
Prioritizing
Proposal Generation
Real Time Analytics
Real Time Data
Revenue Management
Sales Reporting
Sales Tracking
Social Media Integration
Status Tracking
Task Management
Task Scheduling
Visual Analytics
Visual Discovery
Visit WebsiteCompare App

VenueOps Feature Reviews

18 reviewers had the following to say about VenueOps's features:

David Jones

An Evolution in Event Management Software

2019-10-25

Creative better workflows that save time.

Pros

The ease of use, workflow, and overall user experience.

Cons

Some limitations with exporting to excel

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Varnau

VenueOps is the best!

2019-10-10

VenueOps has changed the way we communicate in our organization. Everything can be entered in the event so everyone can stay up to date with the details. We rely on it heavily for our calendars too. People no longer have the excuse that they didn't know what was going on with an event.

Pros

We use it for everything - scheduling, quotes, invoices, event detailing, event orders and final settlements.

Cons

I would like to customize my reports by selecting different options (room usage, days of week, inventory usage, etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Laura!

We so appreciate you taking the time to share your thoughts, and we're SO glad to hear that you use VenueOps so comprehensively, and couldn't be happier with your choice!

Your feedback is incredibly valuable in guiding the development of VenueOps and our Help Desk, especially in our efforts to make reporting easier! We're currently working towards providing clients with more tutorials and resources about managing reports and the event list views. Report creation will always have a learning curve due to the highly technical nature of it, but our event list views offer an easier way to filter and export data in spreadsheet format, so we are looking at ways to improve this feature and provide more options and flexibility.

Thanks again for your feedback!! As always, we welcome any questions or further suggestions at success@eventbooking.com or (+1) 865.966.4900!!

Sincerely,
The EventBooking Team

Read more
Karla Garcia

Thank you!

2019-10-10

The new reporting tool is very powerful and has allowed us to analyze our data in more sophisticated ways.

Pros

We appreciate how user friendly it is. Also the client support team is the best I've ever had the pleasure working with!

Cons

Not as customizable as EventBooking Classic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Ottman

Switching to VenueOps has been great!

2019-10-10

So far, so good on the sales side, but there are many functions available that we are not yet using such as work orders, invoicing, detailing.

Pros

Visually appealing, and the calendar is easy to use when I am adding events.

Cons

I don't like that the reporting function is difficult and that I need to reach the support team whenever I want to create a new report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam Teegarden

Sam Teegarden Review

2020-04-24

It took a while, but I'm really starting to enjoy it.

Pros

The number of reports and customization of said reports is absolutely wonderful.

Cons

The learning curve for using the software was a little more difficult than I would like. Not very intuitive.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber Spigner

Love VenueOps

2019-12-09

It has made my job much easier in regards to booking events and inputting all of the promoter contact information in one swoop vs. multiple different pages.

Pros

The booking process is much easier for our multi-facility campus.

Cons

The financial aspects and running reports could be cleaner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Powell

Venue Ops for PAC use

2020-05-14

[SENSITIVE CONTENT HIDDEN] was a great at our in person training, and [SENSITIVE CONTENT HIDDEN] has been quick and thorough with creating custom reports and dashboards for us.

Pros

I have experience in a few different booking software and some are not as easy to figure out for the everyday user.

Cons

While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's. I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Danielle!

We so appreciate you taking the time to share your thoughts, and we're so glad to hear that VenueOps is simplifying your work day!

Client feedback is the single best way we know how to improve VenueOps, so we've made an internal note based on the "Cons" you mentioned. If you have any more suggestions or would like to elaborate further about any challenges, we'd love to hear from you!

You can reach us at success@eventbooking.com or (+1) 865.966.4900.

Sincerely,

The EventBooking Team

Read more
Steve Kirsner

More than a calendar

2020-04-24

I was an early adopter when it was simply known as event booking. It was great just as a calendar but now venue Ops does so much more including the ability to use it on my phone.

Pros

Ability to store notes and documents for each event.

Cons

You need to export the calendar and then print instead of a print button.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayla Kilpatrick

VenueOps Review

2020-04-24

This was a big upgrade from EventBooking, which housed very little data on the back-end, and was not very easy to use.

Pros

The product is certainly user friendly. You can easily use the platform to transition from page to page, move events around with a drop and drag on the calendar, which I like a lot.

Cons

There needs to be a feature in the CRM/Customer section of the software that can link a customer to a sales rep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Kayla,

Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be so user friendly.

Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered! We have an account manager feature on accounts, which might be the solution you're looking for. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case in your experience with the CRM!

Sincerely,

The EventBooking Team

Read more
Chris Tubig

Performing arts complex - multi venue

2020-05-15

Absolutely fantastic! Staff has been helpful from the beginning during the onboarding process, and still continue to provide a lot of helpful support. The attitude is always geared toward finding a solution to meet the need.

Pros

Simple and intuituve interface, while also very complete in necessary features.

Cons

Some minor areas of the CRM contact area can be improved, but the best part is that Eventbooking tracks all of these suggestions and works to make the improvements when there are enough requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Chris!

Thanks so much for taking the time to share your thoughts! We love to hear that you've found VenueOps to be so simple and intuitive!

We are always striving to make the platform better through automatic updates that happen every few weeks, which include improvements like the ones you mentioned. And as always, we'll keep you posted about each update as it rolls out!

Thanks again!
The EventBooking Team

Read more
Lynda Thoms

We love it!

2019-10-10

Recently with more time and some personal training for Events Bookings with our team, we are finally switching venue ops into Ferrari mode!

Pros

As a team that balances many internal and external booking sits vital to see how and when our spaces are being used and for those of use who are booking external events, it has been a huge gift to our team to be able to share easy communication about an event, before, during and after; to track clients and their events; and to stop having to search endlessly in paper files for the information we need.

Cons

The mobile experience still needs improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan Orient

Not ideal for sales

2020-04-24

I wish there was a more intensive up-front training session, instead of piece-meal webinars I have to take over time (many of which I don't think were there when I started).

Pros

It is fairly easy to use, once you get familiar with the basics.

Cons

Because there is no extra fee for these features, I think it would be better just to activate them automatically and provide a link to explain their functionality.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Megan!

Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be an intuitive platform!

Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case recently!

Sincerely,

The EventBooking Team

Read more
Hali Christenson

Big Fan!

2019-10-10

My experience with VenueOps so far has been great! The rep has been beyond helpful with everything we've needed since we started diving into using it more.

Pros

It has helped keep all of our events organized both on the planning end and keeping the rest of our full time staff informed of events that are confirmed and if there are holds.

Cons

I don't really like how everything has to be tied to a quantity and if you make it "no quantity required" that it can't be added to an invoice with a price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zachary Moore

A great product for everyday venue management use

2019-11-08

The customer service from the folks behind VenueOps has been second to none; they're very friendly, willing to listen and actively work to make things better for their clients. I have been fortunate enough to attend their annual conference twice, and I believe they have a positive spirit within their ranks that helps them achieve the goals of their clientele at an extremely high level. And even if they don't, you're still going to appreciate their effort and their hospitality.

Pros

VenueOps is very user friendly. It is easy to navigate and quickly ascertain what you need to do in order to achieve a certain result.

Cons

VenueOps does seem to not function as smoothly as desired for the Events and Operations side of our venue, and some of the way the finance portion is designed is bit troublesome and has given some in our venue a bit of grief.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
STEPHEN POTTER

They Listen

2019-10-10

I have worked with this company for many years, and they have always been able to assist us in figuring out how to handle problems. The customer support is key as they work to find answers to any issue, and if it is a good process that will help others they implement it.

Pros

It allows us to keep everything about the event within the software where all staff can see it. It simplifies processes, as you only need to look in one place to fine things. Be it forms, contracts, payments and the like. One stop shop that allows us to meet our sustainability goals as well. Less Paper.

Cons

The program is so robust, it does take some time to figure out the best way to handle an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan LeClair

Great tool for organizing event information

2020-05-18

VenueOPS has integrated our event information and made it easy to make accessible to all staff.

Pros

This software gives you the capability of organizing all event information in one place which is extremely helpful when trying to keep everyone in your building informed and up-to-date.

Cons

Without the ability to have a staff member dedicated to setting up the system for your particular building, it can take awhile for all features to be discovered and utilized. This is an issue that not all buildings will face, but there is quite a bit a back work and training required to get started with this in the beginning. There are still features not being utilized yet.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Megan!

We're so glad to hear that VenueOps is helping your team stay on the same page!

If at any point you'd like to schedule a call with us to train your team further, we'd love to help you all get the most out of the software! Feel free to email us at success@eventbooking.com or call us at (+1) 865.966.4900. Our Client Success Team would love to hear from you!

In the meantime, our Knowledge Base is also a great resource: https://help.venueops.com

Thanks for sharing your thoughts!

Sincerely,
The EventBooking Team

Read more
Steph Ovall

A Great Product!

2019-10-10

We use VenueOps as our booking software and for event detailing. We have had a great experience with the EventBooking staff, who are all so willing to help when we have questions or concerns. As I mentioned previously, the software is also very user friendly. When we switched over from another software program, we were concerned about learning a new product, but everyone picked up on it almost immediately.

Pros

We love that this software is so user friendly - it makes our daily detailing and tasks an easy process!

Cons

There are some things that we would like the software to be able to do that are not currently possible, but hopefully they're coming in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from EventBooking


Hi Steph!

We're so glad to hear that VenueOps has made your daily detailing and tasks an easy process, and that it's so user-friendly for you! That's music to our ears!

We are always striving to make the platform better through automatic updates that happen every few weeks. If you have any suggestions in particular or would like to elaborate on the features you are still waiting on, we'd love to hear from you! We keep everyone in the loop about each update as it rolls out through our monthly emails, which clients are subscribed to automatically. If you're not getting those for whatever reason, we also want to know about that!

Feel free to reach out to us at success@eventbooking.com or (+1) 865.966.4900.

Thanks for taking the time to share your thoughts!

Sincerely,
The EventBooking Team

Read more
Courtney Covey

VenueOps - More positive than negative

2019-10-10

Pros

Every staff member is expected to use it, and it has been easy for them to learn how to do so.

Cons

It has been very difficult to get everything up and running for our company. We have 15+ departments using the software and each in a different capacity. After being live in the system for almost 6 months, we haven't made a ton of progress yet. There are some departments functioning at only about 10% and others at almost 95%. It has been hard to keep the departments on board when they are still waiting for their piece to be ready.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more