Vonigo Features

Vonigo

Cloud-based Field Service Software

4.68/5 (69 reviews)

Vonigo Feature Summary

  • Accept credit card payments
  • Accounting
  • Add logo, theme and custom URL
  • Asset Tracking
  • Create branded invoices
  • Dashboard
  • Email notifications
  • Firewall protection and intrusion detection
  • Integration with QuickBooks
  • Integration with other applications
  • Mobile quotation tool
  • On-screen signature
  • Online payments
  • Reporting System
  • Route optimization
  • Royalty collection
  • SSL encryption
  • Track real-time inventory
  • User permissions
  • View status of work orders

Competitor Feature Comparison

API
Access Control
Accounting Integration
Accounting Management
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts / Escalation
Appointment Management
Asset Management
Auditing
Automated Scheduling
Automatic Backup
Automatic Notifications
Availability Management
Barcode Support
Billing & Invoicing
Business Analysis
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Case Management
Client Management
Client Portal
Clock In / Out
Collections Management
Commission Management
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Content Filter
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Extraction
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Digital Signature
Dispatch Management
Document Management
Document Storage
Document Templates
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Integration
Email Invitations & Reminders
Email Notifications
Email Templates
Employee Communities
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Profile
Employee Time Tracking
Equipment Tracking
Estimating
Event Calendar
File Management
Forum / Discussion Board
GPS
GPS Integration
History Tracking
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Capture
Lead Management
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Multi-Company
Multi-Country
Multi-Currency
Multi-Location
Multimedia Support
Partial Payments
Payroll Integration
Permission Management
Physical Asset Tracking
Price Management
Project Notes
Project Time Tracking
Purchase Order Management
QuickBooks Integration
Quote Management
ROI Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Billing
Referral Tracking
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Route Management
Route Optimization
SLA Management
SMS Integration
SSL Security
Sales Reporting
Sales Tax Management
Search Functionality
Secure Data Storage
Self Service Portal
Status Reporting
Status Tracking
Subcontractor Management
Summary Reports
Team Calendars
Template Management
Third Party Integration
Time & Expense Tracking
Time Clock
Timesheets
Transaction History
URL Customization
User Management
Video Management
Work History
Work Order Management
Workflow Management
Learn moreCompare App
API
Access Control
Accounting Integration
Accounting Management
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts / Escalation
Appointment Management
Asset Management
Auditing
Automated Scheduling
Automatic Backup
Automatic Notifications
Availability Management
Barcode Support
Billing & Invoicing
Business Analysis
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Case Management
Client Management
Client Portal
Clock In / Out
Collections Management
Commission Management
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Content Filter
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Extraction
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Digital Signature
Dispatch Management
Document Management
Document Storage
Document Templates
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Integration
Email Invitations & Reminders
Email Notifications
Email Templates
Employee Communities
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Profile
Employee Time Tracking
Equipment Tracking
Estimating
Event Calendar
File Management
Forum / Discussion Board
GPS
GPS Integration
History Tracking
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Capture
Lead Management
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Multi-Company
Multi-Country
Multi-Currency
Multi-Location
Multimedia Support
Partial Payments
Payroll Integration
Permission Management
Physical Asset Tracking
Price Management
Project Notes
Project Time Tracking
Purchase Order Management
QuickBooks Integration
Quote Management
ROI Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Billing
Referral Tracking
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Route Management
Route Optimization
SLA Management
SMS Integration
SSL Security
Sales Reporting
Sales Tax Management
Search Functionality
Secure Data Storage
Self Service Portal
Status Reporting
Status Tracking
Subcontractor Management
Summary Reports
Team Calendars
Template Management
Third Party Integration
Time & Expense Tracking
Time Clock
Timesheets
Transaction History
URL Customization
User Management
Video Management
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Control
Accounting Integration
Accounting Management
Activity Dashboard
Activity Management
Activity Tracking
Administrative Reporting
Alerts / Escalation
Appointment Management
Asset Management
Auditing
Automated Scheduling
Automatic Backup
Automatic Notifications
Availability Management
Barcode Support
Billing & Invoicing
Business Analysis
CRM Integration
Calendar Management
Calendar Sync with Google
Call Center Management
Case Management
Client Management
Client Portal
Clock In / Out
Collections Management
Commission Management
Communication Management
Configurable Workflow
Contact Database
Contact History
Contact Management
Content Filter
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Customer Accounts
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Extraction
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Digital Signature
Dispatch Management
Document Management
Document Storage
Document Templates
Drag & Drop Interface
Electronic Payments
Electronic Signature Capture
Email Alerts
Email Integration
Email Invitations & Reminders
Email Notifications
Email Templates
Employee Communities
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Profile
Employee Time Tracking
Equipment Tracking
Estimating
Event Calendar
File Management
Forum / Discussion Board
GPS
GPS Integration
History Tracking
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Capture
Lead Management
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Mobile Signature Capture
Mobile Workforce Control
Multi-Company
Multi-Country
Multi-Currency
Multi-Location
Multimedia Support
Partial Payments
Payroll Integration
Permission Management
Physical Asset Tracking
Price Management
Project Notes
Project Time Tracking
Purchase Order Management
QuickBooks Integration
Quote Management
ROI Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Recurring Billing
Referral Tracking
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Route Management
Route Optimization
SLA Management
SMS Integration
SSL Security
Sales Reporting
Sales Tax Management
Search Functionality
Secure Data Storage
Self Service Portal
Status Reporting
Status Tracking
Subcontractor Management
Summary Reports
Team Calendars
Template Management
Third Party Integration
Time & Expense Tracking
Time Clock
Timesheets
Transaction History
URL Customization
User Management
Video Management
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


20 reviews

Vonigo Feature Reviews

25 reviewers had the following to say about Vonigo's features:

Alexis Heydt

Vonigo has been great to work with! Great product and excellent customer service!

2018-02-14

Able to run my business efficiently!

Pros

Comprehensive, east to use, able to easily capture & track all important data. Reports are great!...

Cons

I wish the interface had 15 minute increments instead of 1/2 hour.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea MacDonald

Vonigo is a crucial software for our daily operations.

2018-02-15

Organizations and oversight of daily operations.

Pros

Our schedule changes many times a day and Vonigo allows me to keep everyone informed at all times in real time. The tracking of work orders and jobs along with invoicing keeps me organized.

Cons

Some restrictions to customizing my own reports. It would save me time so I don't have to pull two or three reports to get the information I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Connell

Service is great. Timely and accurate.

2018-02-13

Also a pretty good database resource for reports and such.

Pros

I like the color coded feature of the dashboard.

Cons

Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Bylone

I could not imagine running my business without this product and the people who support it!

2017-06-21

Besides the day to day operations of my mobile pet grooming business, this software provides me with real time data on performance.

Pros

I can have real time data in an instant which is necessary for me to keep a handle on the business.

Cons

Would like to see some of the redundancies eliminated with data entry but they are no where near a deal breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Larry Schodroski

The team was helpful and knowledgeable. They took my processes and adapted their system to work.

2017-05-12

We were able to set up three distinct areas of Service Repair, Installation and PM's. The inventory piece is well thought out and we will roll out the online scheduling to interact with the installation portion of the system soon.

Pros

Ease of use and customizable. The reporting is solid and the abilities of the system are great.

Cons

Could be a little more robust in some areas but there are few Cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Boccongelle

What I love about Vonigo

2020-07-13

Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall.

Pros

Vonigo is very powerful, yet flexible and customizable for how we do business.

Cons

There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome!

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Emmy Letourneau

Great system with all the features needed to run a successful business!

2017-06-21

Pros

Detail options available Reports are fantastic for looking at certain aspects of your business Easy on the eyes

Cons

30 minute time increments, 15 minutes would be preferable I wish some of the screens were more customizable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea W

Integrates

2019-03-20

Overall the efficiencies and time savings that Vonigo produces is well worth the money.

Pros

One of the best features with Vonigo is it's ability to integrate with our accounting software; the ability to export invoices and receive payments into quickbooks from the scheduling system as allowed for a more efficient and streamlined process to ensure that no revenues are missed and reports are filled appropriately and on time.

Cons

As with all software products we experience glitches; however glitches with the synchronization between Vonigo and QB is easily fixed in a timely manner with Vonigo's customer support.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh H

Great for Field Service Management

2019-03-21

Pros

Highly customizable interface, with the ability to sort of "build your own" pages to capture the information you want.

Cons

Many features we were promised by Vonigo's sales team were present, but seemed to have limited functionality, or were designed to work a certain way.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Barry Hartman

Great product, easy to use, and works well in the field.

2017-06-20

Pros

The reporting feature is very robust and user-friendly.

Cons

There are a few additional things I'd like to see, but nothing super important as it works great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Loraine Wilder

Overall, the software has a lot of good features & can hold a lot of information, very customizable.

2018-02-20

Pros

I like all of the information that can be retained for each client, and you can search by almost any piece of information. I like the mapping features which really help when inputting an address, you can check immediately if you know the cross streets to be sure you have the right place. I like many of the features of the software, but those would have to be my two favorites.

Cons

I am not thrilled with the reports that can be generated, but that may be a training issue on my part?

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Leon Feuerberg

Vonigo provides an exceptional SW experience with amazing customer service!

2015-12-14

We needed a software platform that was live, in real time and extremely nimble.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John Allen

Expectations Exceeded

2016-11-26

We need to get to the next level and away from hand writing invoices to all our customers, what better way then using an iPad with signature capture and sending the invoice immediately to the customer.

Pros

It will completely handle and track my business with the functionality of growing with us as we grow.

Cons

NOTHING!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vonigo

Get the demo, don't wait like I did.

Source: Capterra
Helpful?   Yes   No
Read more
Robin Henrichsen

The Vonigo support staff and technology have streamlined our donation pick up processes.

2018-02-16

Pros

Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups.

Cons

We had to train ourselves and that took time. There are online training tools now which help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jay Patterson

Great value added product and service.

2017-08-06

Vonigo allowed us to move from an application with limited support and reporting to an application that lived up to promises,

Pros

Vonigo will work with during implementation and after to adjust, tweak, modify, etc.. the application to meet your needs. The Vonigo team is a class act that cares about your satisfaction

Cons

As with any software, there are a few things it doesn't do, but overall we are super pleased with the breadth and depth of functionality for our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zachary Hatley

Easy to Use System

2020-08-05

I think it is an easy to use phone system that gets exactly what we need done!

Pros

The recordings have always worked well and the storage is large enough to hold what I need.

Cons

I wish we were able to have more data analysis on the calls.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Roberts

Powerful, comprehensive, and reliable software that does everything we need and IS SCALABLE.

2017-05-09

Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop.

Pros

Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking...

Cons

Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sawyer Wildgen

Completely Custom Solution!!

2019-05-21

Pros

By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of.

Cons

We still have not found a way to seriously integrate their payment features (poor user experience when paying in person, again, it is more designed for quote-based online invoices), or time tracking features (not as robust as we need), and need to leverage 3rd party applications to handle these two essential things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Evan Pryor

I use this program everyday at work and It works very well.

2017-07-26

It Makes my job more efficient.

Pros

I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc.

Cons

I wish it would connect to google, it would make instant booking a lot easier to track.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy Melendez

Customized software, not custom software

2019-05-27

We started with designing our own custom software but ended up going with customized software instead. Implementation was quick and their team was very patient with our learning curves. Support services are still awesome and we've been users for a few months now.

Pros

I personally love all of the reporting functions that are offered with this software.

Cons

We can't customize the software enough to do everything that we want it to do, but it's close.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik Haney

Finally !!!

2016-10-03

User friendly , customizable and great support !

Pros

User friendly and customizable

Cons

None!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Vonigo

If you are looking for a software to streamline your business , this is it !

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Nothing is too much for these guys. Really, really helpful!

2018-02-20

It runs the business process from end-to-end.

Pros

It keeps all of the customer data in one place.

Cons

Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Rall

Vonigo CRM

2017-04-25

They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software.

Pros

I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.

Cons

The user interface I would say is still developing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering Vonigo

Committed senior leadership make this choice worthwhile for any small company looking to scale.

Source: Capterra
Helpful?   Yes   No
Read more
Michelle Beaupre

Amazing!!!

2018-06-19

Pros

Very user friendly for both desktop and mobile users.

Cons

The only con I can think of is that I wish you could add multiple photos at one time in your work orders

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Courtney Hemmerling

Great Product, Better Customer Service

2020-07-13

I found [SENSITIVE CONTENT HIDDEN]customer service to be a huge value added as we now have customised our system for our specific needs.

Pros

This product streamlines and automates our workflow, allowing us to focus on sales and customer service.

Cons

Some of the simple, easy fixes are not able to be changed while most of the software can be altered for each specific business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more